Complaints

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a $400 gift certificate from the Hartstone Inn on 8/24/23. Confirmation ID: ************ wife and I have stayed many years for a weekend in January, especially under the previous ownership.In early and mid-January, I called and emailed multiple times to make reservations on the weekend of January 26 and 27, 2024 and received no answer to emails or repeated phone messages.I sent another email on January 16 to try to make a reservation and got no response, and called the Chamber of Commerce to see if they knew anything about the Inn being closed.We ended up driving to ****** on January 17 for a separate reason and found a note on the front door saying the Inn was closed due to electrical issues and flooding. It went on to say questions should be directed to the Inns main number or reservations@ email address.** passed this information on to the Chamber of Commerce, as they had been unable to get a response themselves.*** a subsequent call to ****** at the Chamber of Commerce, she mentioned that they have been contacted by others about the inn being unresponsive to their requests.oWe made a reservation for the 26th/27th in ********* since we could not stay at the Hartstone.On February 12, I reached out to the Inn again by email, explained the situation and included the gift certificate receipt. I received no answer.**** from the Chamber of Commerce finally reached ****, the Front Desk Manager, in early March and asked her to return my calls.**** called me back to say that she had no record of my emails or multiple phone messages, but that she had heard from the Camden Chamber of Commerce, and would send a refund check to me that afternoon.On March 18, I still had not received a refund and emailed **** for an update. **** replied on March 23 that she needed to get authorization to send out a check from her district manager, and due to health issues, would be out for a time. I asked for the name and contact details of the district manager, and did not receive them.I emailed on April 8 for anyone to provide an update and have received no response.I emailed again on April 16 for an update and have not received a response.On April 23, I contacted ************************* at the Maine State *************************** ***** had her staff reach out to the Inn, but the Inn did not respond.***** recommended that I contact the Maine ************************ as well as the Better Business Bureau to try to mediate the issue.

  Customer response

  05/25/2024

  I have not heard from the business in response to my complaint.

  They continue to ignore attempts to even discuss the matter.

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