Complaints

• Initial Complaint

  06/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 29th I went under contract to purchase ********************************************************. I hired Alliance home inspections to inspect the complete property including the engineer report required for a FHA loan for $1125 dollars. The inspection report showed no deficiencies. The report was inaccurate and incomplete. Alliance stated that it was a double wide not a single wide. As a result of their lack of follow through they had to return to the property 4x for things they missed. After the second visit we were told that it needed tie downs as it was discovered that they had none. This should have been caught in the initial inspection. I then paid an additional $1750 for ties downs in order to have the loan approved. On Alliances 4th visit for additional pictures it was determined that it was indeed a single wide with an unsupported addition. In the end it was determined that it was the addition pulling down the entire structure. It required proper support and a new roof.This was a huge miss by this inspection company. They did a poor job. I was out $2875.00 and had to terminate the contract to purchase this house. Anything BBB can do to help me get my funds back would be greatly appreciated. Thank you!

  Customer response

  07/01/2024

  I have not heard from the business in response to my complaint, only to say they did nothing wrong. What I wrote on social media,  were as reviews of service. Which is the same narrative that I wrote to BBB, nothing was different. He tried to reach out to my realtor and I have attached both emails from him to her. He called me and left me a voicemail, letting me know that my realtor had misinformed me about services, which isn't true. He blames us both on either end. My realtor made the inspection appointment to include everything we needed done. It was incomplete, and then they went back I paid out of pocket to fix the tie down issue on the foundation of the house so that it would be cleared for closing, which was 1750. I was told that was all the house needed.  Then it came back again no closing date again with more problems which includes the integrity of the roof which needed to be repaired and the other side of the house was not on a foundation, which was never reported in the inspection.  I don't believe they think they did anything wrong,  the owners of the house would not respond to my ask of my money back for fixing their foundation issue. So here I am trying to get back the money that I am owed for something that was not my fault,  or in my control. I believe I was taken advantage of for some new tie downs on a house that was never going to pass an inspection. I paid for an inspection to save money to avoid problems and money loss, that did not happen. I just want what I am owed. 

   

  Thank you for your time,  

  Cara

  

  Business response

  07/25/2024

  All of this information is very inaccurate. Yes we did an engineer report and only charged $200. It was discovered that there were no tie downs which cost the client $750 and had nothing to do with us. The amount that ***** is claiming is not only inaccurate but very untrueful in regards to how things went. We took a total of four trips out there some of which we did not get paid for at all. If we discover an issue that is what we're hired for. I am requesting that this bogus complaint be pulled from this system. We plan to not do any refund amount as we are currently owed money.

  Customer response

  07/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I have sent the copies of the invoices for both inspection and tie downs. Ties downs were indeed 1750, and the inspection was 1100. As he stated he went 4 times and still didn't disclose then issue with the roof until after I payed for the tie downs to be installed, I was under the impression that was all the home needed for me to be able to close which was not the case at all. I payed out of pocket, for these things and an inspection is supposed to help me, not get me to spend more money for things like the integrity of the roof to come up after the inspection was completed and the tie downs were paid for and installed. 
  I have given proof of payment for these services, the amount he has stated I claimed is clearly incorrect.  If the inspection was done properly and I had know there was a roofing issue, the tie downs would have never been installed or paid for by me.  My belief is that an inspection is supposed to tell me what's wrong with the home, what needs work etc. I didn't get ALL of that information until after the tie downs were installed because it was told that was what was needed for close, as the inspection was done days prior, they kept missing things and had to go back, which is not my fault. I paid for something to get done and be notified of issues. That did not happen. When someone tells you it's only this one thing you need to pay for so we can close. I unfortunately believed it was true, so I payed for tie downs in hopes to close on MY new house. THEN was told I couldn't close because the roof needed 50k of work which I cannot afford so I left the situation. 

  I'd like my money back. It's the right thing to do in my opinion. 

  
  Regards,

  Cara

   

   

  

  Business response

  08/01/2024

  We have done everything we can at this point. The information provided by client is inaccurate. We did not charge $1,100 for a tie down straps that was what was found and needed and installed by a third party outside of us. I have tried several times to contact the client by phone and she will not accept my phone calls to resolve. At this point we would like to have this complaint closed out due to inaccuracy.

  Customer response

  08/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues

   

  The inspection was 1100 and it wasn't done properly. Why am I the one that suffers? I am entitled to that money back. Something needs to be done, which is why I contacted BBB in the first place. As for the tie downs, I shouldn't have paid for those at all if the inspection was done correctly, it would not have been done. So, who is responsible for this? Surely, it isn't me. I don't know why I have to keep repeating myself, just to be ignored and told that just because they aren't responding I get nothing? 

  
  Regards,

  Cara

   

   

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Alliance Home Inspections inspected my home as part of the home buying process. However they failed to find that the propane exhaust for the hot water heater terminated inside the home in the attic rather than outside the home. This could lead to carbon-monoxide poisoning however when bringing this to the owner's attention he instead referred me to my realtor. I now without hot water until I can get this remediated. I know this is in-fact the exhaust and not some other line because it smells like propane when the hot water is running.

  

  Business response

  10/02/2023

  The inspection we performed had several personal items in the way and covering up this location were the alleged issue was. I didn't pass this on to our realtor that was regarding a separate electric box issue that was covered up with personal items as well. I, furthermore never had a chance to speak directly with client on this particular issue. Had I spoken with him after verifying his complaint then we would have covered any expenses to resolve this. There is a process to verify complaints and to take care of our clients after the inspection. However, being an IT Guy as he made obvious to us, he has resorted to blasting us online to get some satisfaction. Totally skipping the process of resolving together. We have not even seen a photo verifying this pipe. If we did then it would be easy to dispute this by comparing to our photos that show many house items coving up the attic area. In today's world it is truly a shame that some individuals can't resolve matters by working together. But instead resorts to online reviews to feel better. Such a shame!
  

  
  

  Customer response

  10/03/2023

  Please see my close up photo compared with the photo of the entire attic included on the inspection report. The pipe is clearly visible in the inspection photo included on the report. It smells like propane when the hot water is on.  I would love to contact you and talk about this feel free to call me instead of referring me to my realtor. You have my phone number the phone works both ways. 

  
  Regards,

  *******

   

   

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an *** mortgaged home at end of August 2022. This house has no heat. I am a senior and first time home buyer. This home is unsafe and unlivable. The *** was suppose to protect me from this situation. The inspection report claims the oil heating system was working. However upon trying to buy oil I was informed by several oil companies that they would not fill that tank because it was not stable and was leaking. I tried to replace the tank however that can not be done due to the cellar being out of code. The oil tank has 2 feet not touching securely to the ground. The tank is leaking. It is being held up only by the connector on the top of tank. It is only 2 feet from the electric panel and furnace. This is extremely dangerous and a fire hazard according to the towns Code Enforcer report that I requested.A heating company measured to see if a half tank would fit. It does not ******** a senior and I have not heat. It is quite cold.This oil tank needs to be immediately removed because of fire risk and risk of contaminating the water system as the cellar has a dirt floor.I want Alliance ****************** to take responsibility and pay for a heating system. I would not have bought this house upon being informed of this serious condition.In addition I want this company to pay for the immediate removal of this hazardous tank and I want my $1200 money back for the inspection.

  

  Business response

  10/28/2022

  This compliant is currently bring worked on and it is was being handled. I have spent a lot of time speaking and dealing with this client. I have provided

  warranty info that will most likely cover any issues or concerns see has. The heating system did work at the time of inspection. I can't respond to or deal with now oil companies choose to deliver or not. I have reviewed this report and nothing indicates these issues. I am trying to help this client but this type of stuff doesn't help.

  Troy 

  Customer response

  10/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In regards to my original complaint with Alliance Home Inspections, I was told the warranty was for parts only and not more than $500.
  This is not nearly enough to cover the immediate expense of a working heating system in this FHA mortgaged home.
  There was nothing in the inspection report that told me the heating system was unsafe & unlivable.
  Surely the Inspector should have known this heating system was unsafe.  I feel I should have been informed of the seriousness of this condition.  That was the whole point of having an inspection prior to purchasing this house. The only thing noted in the report was there was some rust on the belly of the tank.
  It is November in *****.  I am a senior citizen and I am quite cold.
  The oil tank needs to be removed immediately before it tumbles over causing a fire hazard.  The only part that is holding the tank up is the connector on the top of the oil tank. It is leaking profusely.
  In addition, not only is there a concern for a fire hazard but also leaking oil into the ground which could leak into the water system.
  
  I would like Alliance *********************** to take responsibility by paying for a working heating system that is safe and livable, as well as removal of the tank that is unsafe and reimbursed for the inspection.
  I will have to install electric baseboard heat for this house, 
  
  I am looking for $16,000. to remedy this issue.
  
  Northwoods Electric has given me the quote of $12,995 to install.
  I also want Alliance Home Inspections to remove the hazardous tank as I have a quote from ******* Plumbing & Heating of $1,885 for removal.
  I also want my money back for the inspection as it did not work for me $1100.
  
  I have attached pictures that show the condition.
  
  Again, it is quite cold and I need heat immediately 
  
  *************************
  ************
  ***********************************
  

  
  

  

  Business response

  01/06/2023

  Again I have spoke with this client and we informed her of the warranty process. I even went as far as to start the process for her. Additionally this tank has been in use for years with no issues of deliveries or concerns. This particular oil company decided not to deliver based on there own policies. Furthermore, there it is clearly spelled out in our agreement form between us and client that we don't list code issues due to constant changes. This is the case for all home inspection companies across the country. I have offered the warranties and Home inspection fee to be returned. This has been mentioned several times to client. This was our way of trying to help. If she is still interested I would be happy to help.   

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  Customer response

  01/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have accepted the resolution that has been offered by *********************** of Alliance Home Inspections to resolve my complaint.
  Exactly how much compensation will be processed and when can I expect to receive the payment?
  I have additionally learned that I also have a large hole in sewer pipe that is leaking in to the cellar as well as leaking kitchen pipes, both also not in the *** inspection report
  Any additional monetary support he would be able to offer to help this situation would be appreciated and needed.
  Thank you
  ************************* 

  

  Business response

  01/30/2023

  Warranty information was provided that can help in this situation
  

  
  

  Customer response

  01/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  could the owner be more specific regarding the warranty amount and confirm that I will also be refunded the inspection fee 

  please confirm what you intend to pay in order to resolve this 

  I want to understand exactly what his offer is

  i have also learned that I have a huge hole in the sewer pipe that is leaking into the cellar as well as the kitchen pipes under the sink which are flooding the basement. Neither are in the *** inspection report.

  do as you could imagine I am in a hurry to resolve and fix and move on

  shelby

  
  
  FAQ
  
  Regards,

  Shelby

   

   

  

  Business response

  02/22/2023

  At this point here I understand that you are not satisfied. As I stated before the warranties will cover some of that if you're not out of the time frame. In addition to this because you are not satisfied I would be willing to return your inspection fee which is $450. If this works for you please let me know and I can have the office submit a check to you.

  Customer response

  02/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I paid $880 on August 8 from my checking account for the inspection and then paid another $250 to view the report. In addition you had said I would receive $500 in warranty/insurance money. Im not following the inconsistencies of your willingness to resolve my complaint.

   

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shelby

   

   

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: 10/16/2021 Home Inspection Cost $1125 & $550 Total Cost: $1675.00 for home inspection Cost of repairs following inspection:$2000+Alliance Home Inspection blatantly overlooked several major issues with the home we purchased at the time of the inspection. All issues that were overlooked were obvious and visible to the naked eye without much investigation required. I have attempted to contact the business on several occasions. Their response was simply, "there is nothing we can do". They did not offer any attempts to come out and view the issues or any resolution to make the situation right. There were 5 leaking sinks, a leaking shower pan, plumbing that did not contain a trap or a vent which lead to poisonous gasses to be released inside the home while we were occupying the residence, three exhaust fan points and a washer vent that were not vented outside the home and are vented directly into the ceiling, and much more. All of these issues should have been discovered during the inspection, but the inspectors failed to provide an adequate home inspection. I have attempted to dispute this with the company and my credit provider with no success. This has set us back significantly financially and put our health at risk. This is unacceptable and we are debating pressing charges if the company does not make right on this situation.

  

  Business response

  08/11/2022

  Warranty information has been provided to client

  Customer response

  08/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  The warranty information was only provided to me after I reached out to the company about the before mentioned list of costly issues. I had reached out only a few days after the warranty period after previously not being made aware of the warranty or warranty timeframe at the time of the inspection. I was told to contact the warranty company in which I did. The warranty company told me that I would have to reach out to Alliance Home Inspections for a resolution. I reached out several times and received two calls back and on each call was assured that someone would look into the situation and follow up. Each time this has happened, no one has followed up. No one has tried to make right on the situation. 
  Regards,

  Devin

   

   

  

  Business response

  08/15/2022

  Our system automatically sends warranty info out 2-day after the report is issued. This goes to the same email as the report and again it is automatic. They would not refer the client back to us because they are the ones that we count on to help in situations like that. I will be looking into this but it doesn't sound consistent with how things happen.

  Customer response

  08/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  The warranty company did in fact instruct me to contact Alliance to make the situation right. Nothing has been done to resolve this situation after several phone calls and emails. 
  
  Regards,

  Devin

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩