Reviews

We booked a room at this Ramada for an overnight stay on 4/23/22 through Agoda and charged $93.94; when I reviewed our cc statement, I found I was charged an additional $75.00 on 4/24/22. I tried numerous times to contact the Hotel at the property's phone number listed on my statement. I was either told they would return my call or the phone call was suspiciously "disconnected."I wrote to the Ramada **************** to let them know about the explain this issue, and here is the response I received from '******', a customer service representative:"I'm concerned about the problems you experienced at our Hotel during your recent visit. I am writing to thank you for taking the time to bring these matters to my attention."The post-departure fee of $75.00 charged to the credit card you provided us at check-in for damages and incidentals was labeled as a Room Damage Charge. Looking into staff comments and photos regarding the condition of your room, it was noted that the faucet of the bathroom tub appeared to have been stepped on or struck, causing the faucet to bend down and expose the copper piping that should be contained within the tub's walls and out of view. Because of the cost of parts and labor to fix the broken faucet, we charged this fee to your card."I responded to the ** representative that it was It is impossible for us to have caused this 'damage" because we did not use the shower or tub. In fact, my husband and I were joking that we would drive the 1.5 hours home to shower because the Hotel's bathroom was so run down and disgusting (hairs were on the shower wall!)In conclusion, this is a sleazy way to scam $75.00 from a patron, and one leaves one to wonder how many times this has been done by this Hotel.