New Car Dealers
Berlin City Auto GroupFind BBB Accredited Businesses in New Car Dealers.
Reviews
4 Customer Reviews
Review from Tim A
1 star05/12/2023
Berlin City Toyota in Portland: The "EASY" thing to do here is look at the BBB reviews and complaints. It's "EASY" for them to stack the fake five star reviews on most other review sites. We walked out after encountering a rude sales rep who claimed we were "wasting my (his) time" by wanting to take a test drive to determine if we wanted to purchase a Rav4 or Highlander. Apparently his time wasn't being wasted by looking at his phone behind their ************ as we approached. Pretty unique salesmanship, don't you think? The entire encounter lasted 3 minutes. Competition in **** took the time to help ** and even though we weren't expecting to buy that day - just test drive - we ended up buying a NEW Highlander. They let ** drive a new Rav4 and new Highlander so we could compare, even though we were looking for Certified used ones, . Very happy with the deal too - 9% below MSRP ON A NEW HIGHLANDER. STAY AWAY FROM ANY BERLIN CITY.
Berlin City Auto Group Response
05/13/2023
Hello ***, thanks for taking the time to reach out. I apologize for your experience and would like to know more about it. This is not the type of experience you should expect from ** and I appreciate you letting ** know about it so we can address it with whoever the person was. Unfortunately, I could not find any of your information when I tried to find you in our system. Please feel free to reach out at your convenience to *************************************** or call me directly at ************. My name is ***********************, I am the General Manager.Review from Richard M
1 star04/01/2023
I bought a 2022 ***** in Sept.2021 and took out an extended warranty.The cost was app.$2700.After 18 months I had only ***** miles. I am 66 and do not use the car much.I figured I would have only about ****** after 9 years so I called to cancel the extended warranty.I thought the warranty started after the new car warranty ends but they started the day I bought the car.I am willing to pay for a fee to cancel.I lost $695 because they started the warranty form day 1.How can they start the warranty on day 1 when the car is already warrantied for the 1st 3 years.It is a new CAR.This is unethical.I would happy to get half of the $695 they TOOK.I have sent 3 emails and they have not responded,Review from Tyler P
5 stars04/04/2022
C **** and **** saved my wife and I THOUSANDS!!!My wife and I drove 2.5 hours this weekend and had the pleasure of working with Berlin City. It was worth the trip! We got the best price on a 2020 ***** CRV in all of New England (I looked everywhere) and received the best car buying experience I ever encountered. Cliff and **** were super knowledgeable, not pushy at all, and extremely friendly. If you are shopping around for a car right now, then you know this is extremely hard to find from a salesman. Berlin city stands by their cars as well, offering a 4 day return policy and ***** mile bumper to bumper warranty. We have already told all our friends and family that theyve gotta see Cliff and **** for their next car! 10/10 A+++ experience!!Review from Peter J
1 star03/20/2022
Terrible dealership in every respect. Dishonest. Pushy. Avoid salesman *****. Could barely read, angry if you questioned anything he said.. Now they're trying to charge 2k above MSRP. In the same breath talking about how dishonest all other dealers are and that they charge more to maintain they're integrity. You must have to be dumb to work there. It was easy to walk out, went to *** toyota in Saco, much better experience. Sold to me 1k below MSRP, $500 deposit, car arrived yesterday.
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