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          Business Profile

          Administrative Services

          Windham Weaponry Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Administrative Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/04/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On December 20, 2023 I placed an order for some misc. parts. Order #C-DEC-65646. I was notified of order confirmation and informed that the order would take 4-6 weeks to complete. My credit card was charged for the transaction. Purchase price of the order was $231.52.Feb 10, 2024, I sent an email to Windham inquiring on the status of my order. Feb 15, 2024, I received a reply from employee ****** M telling me that it would be a "bit longer to fill the order".I waited patiently with no response. Finally, on Sept. 16, 2024, I contacted Windham by telephone. I spoke with CS Manager **** *. I furnished her the order information and she stated that there was no record of that order. She then stated she would research and get back to me. A short time later I received an email where she stated that the order had been cancelled, but a refund was not issued. Ms * stated she would process a check refund since too much time had elapsed for a credit to be given to my **** card.Two weeks passed with no receipt of refund. I called Windham and spoke with **** * again. I inquired if my refund had been processed. She stated it had not. I requested that it be issued. October 4, 2024 and I still have not received a refund. I have all emails and a PDF copy of original order invoice if needed.Any help the BBB can furnish would be appreciated.Thank You ******* **********

            Customer response

            10/15/2024

            I have not heard from the business in response to my complaint.

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          41 Spring Hill Rd

          Saco, ME 04072-9650

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          (207) 893-2223

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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