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          Business Profile

          Marine Equipment

          Marine Parts Express

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marine Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/23/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on 11/21/23 for $1,532.47 worth of marine parts for my boat. On March 28, 2024, I returned part of my order as allowed within their 6 month return policy. I emailed the company at their customer service email and emailed their CEO, *********************, with whom I have had multiple email exchanges about my boat in the past. I emailed the company on February 3, 2024 about the process for returning the parts, and again on March 1, 2024 and May 25, 2024 and May 31, 2024. I left messages on the company phone number on 5 occasions in May. I have never received an email or a call back about this issue. I have always received a quick response when I had a question about purchasing items from the company or had a question about my boat. I am not sure what else to do to get them to respond to my emails and phone calls and return the over $1,000 they owe me for the returned parts. Thanks for anything you can do to facilitate a response from this company.Thank you,*******************

            Customer response

            08/06/2024

            I have not heard from the business in response to my complaint. Prior to submitting my complaint to BBB, I emailed them repeatedly and left at least 3 voicemail messages. They have not returned any of my emails or voicemail messages regarding this complaint. 

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          180 Fowle Hill Rd

          Wiscasset, ME 04578-4253

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          (207) 882-6165

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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