Complaints

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A complaint was filed with the state of Michigan - it is attached as well as some photos from the Adrian City inspector - there were over 40 but the site would not let me attach all of them- on the substandard work done by the company and more recent photos of the work that was done falling off the wall and leaving a gaping hole that should have been repaired open to water. These people should not be in business -

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Brown and sons to replace my roof on May 10th 2023, for the amount of 20,900.00 I was to receive a seamless steel/metal roof and made my down payment of 1/2 down on May 10th 2023 for the amount of 10,450.00. At this time *** ***** told me it would be about 6-8 weeks out. The check was cashed on May 12, 2023. I have spoke to the Operational Manager ****** who is ***s Father on 7/5 and he stated that the guy who was going to over see the project had some family emergencies and had to deal with these issues. ****** stated that if all else fails he would personally come out and over see the project himself and I would have my roof by month end 7 2023. On 8/15 I called them again and asked about the roof, ****** stated that the guy is coming back to work on Thursday 8/17 and they can start my job the middle of next week, 8/23. On 8/24 I contacted my Lawyer . On 8/25 at 11:01 AM and gave Brown & Sons a written statement saying that I was canceling my agreement and I want my down payment back. They told me that's not how it works, and they will give this to their lawyer and he will be in touch. All attempts to contact Brown and Sons have been initiated by me, they have told me on numerous occasions that they will be starting my roof and don't show up or contact me They have failed to bring material to my house which they say they have purchased, and they know I have leaks in my roof, which I told them from the beginning of May. I am requesting my down payment back so I can get my roof repaired. Thank you

  Business response

  10/20/2023

  This is currently in the Hands of our Lawyers for Litigation purposes 

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got a metal roof put on and after they got done with the job and they left I found a lot of the roofing screws they dropped from - the roof job on the ground around my home. Bad clean up was done.??

  Business response

  03/06/2023

  Company acknowledges the Complaint - Job completed March of 2020 right when covid hit .  This is the first we've heard of this complaint at all 3 years later ??  We will reach out to the customer to schedule a time to resolve any issues. 

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/10/2021 --- Quote 9129 issued by Brown & Sons (copy attached) 7/20/2021 --- Accepted quote & issued a 50% down payment to Brown & Sons (receipt attached) 12/9/2021 --- material delivered to site - left outdoors in snow & ice Early 2/2022 --- Crew arrived to begin work. Early–mid 5/2022 --- 3rd siding subcontractor “assigned” - Assured that the job would be complete by the end of May. 10/18/2022 --- received text from ****** from Brown & Sons stating that some form of payment was needed by the end of day on Thursday (2 days later) or a lien would be placed on my property. - Replied immediately that the job is not complete and that they had made no attempt to complete the work or to contact me in 3 months (since July 2022). 10/26/2022 --- met with ****** (Brown & Sons) and ****** (subcontractor) for a walk through. - Deficiencies were pointed out from a list that I had made prior to their arrival. - Punch list was compiled by ****** & ****** during the walk through. 12/8/2022 --- No additional work done and no communication received since walk through. - Texted ******, ******, and ******* at Brown & Sons o Requested a refund of any portion of my down payment not used to purchase materials outlined in my initial contract (with receipt copies provided as support) and with neither party having any additional obligation of service or payment. o Asked that this be completed by 12/31/2022. 1/4/2023 --- No response from ******, ****** or ******* at Brown & Sons. - Contacted the Madison Township Building Inspector to attempt to take alternate steps to get the situation resolved. 1/5/2023 --- Met with Madison Township Building Inspector at my home. - permit not pulled for the job - stop work order issued 2/12/2023 --- Job is still not complete & continue to receive no response from anyone at Brown & Sons. Full timeline, with additional detail, is attached. An additional concern is the possible damage to my home due to the uncompleted & deficient work.

  Business response

  02/23/2023

  We've reached out to the building Inspector and Permits have been acquired .  We acknowledge customer complaints and will be happy to complete necessary requirements of the Building Inspector per Contract. 

  Customer response

  03/13/2023

  [BBB Transcription via Email]

  I would like to respectfully request the opportunity to reject the response submitted by Brown & Sons to my complaint (********, filed 2/12/2023).
  
   
  
  Due to the ice storm and damage resulting from the ice storm I was without power 2/22/2023-2/26/2023 and without internet access 2/22/2023-2/27/2023 and again 3/3/2023 - 3/4/2023.
  
   
  
  I have reached out to the township building inspector to confirm issuance of the appropriate permit(s) and additional details of it.  I was informed that permit ******** was pulled on 1/19/2023 (3 1/2 weeks prior to the filing of my complaint).  
  
   
  
  It is my belief that if it was the intention of Brown & Sons to complete the job and to correct the deficient work they would have reached out to me directly to advise that the permit had been secured and to schedule time to resume work.  Instead, this information was withheld, and they chose to wait almost two weeks to respond to this complaint.
  
   
  
  This work was contracted almost 2 years ago.  I believe that they are playing games and I therefore maintain my original request.
  
   
  
  Please contact me at your earliest opportunity to discuss.
  
   
  
  Regards,
  
  ****** ********* ************

  Business response

  03/24/2023

  This Matter has been turned over to Our Attorneys - For every solution this person has only problems .  300 extremely happy customers every year and there's always 1 that you just can't satisfy 

  Customer response

  03/31/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  This business has rejected my proposed resolution, and have offered no alternative.

  I don’t understand how turning the matter over to an attorney is sufficient action to close this complaint  

  Sincerely,
  
  ****** *********

• Initial Complaint

  10/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My mother, **** ********, is elderly, 79 years old. I am writing this on behalf of her. My mom got a new concrete driveway in the last couple of years. It was done by a professional, **** **** Concrete and there was no damage or cracks in it, other than the control joints. My mom had Brown & Sons put a new roof on a couple of months ago. The workers were fantastic. They appeared to do a fantastic job on the roof. They were done in one day, including tear off and new roof. They had a roll-off dumpster put on her driveway for this job for all the old shingles. It wasn't until after the job was done and the dumpster removed that she/we discovered the dumpster cracked her driveway. It is the ONLY cracks/damage on her driveway. It lined up with one of the wheels on the roll off. I called Brown & Sons on behalf of my mother. I explained the situation to them. The gentleman on the phone said he would take a look at it. They have not contacted my mother for any follow up. The bottom line is: When someone pays a company to install a new roof, they should NOT have concerns that their new concrete driveway will be cracked. ******* ******** ************ 

  Business response

  11/14/2022

  We've reached out to Mr. ******** to gather bids for the Repair of the concrete and shall move forward upon receiving the bids 

  Customer response

  11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩