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          Business Profile

          New Car Dealers

          Germain Honda of Ann Arbor

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am writing to formally request a refund for the service work performed on my vehicle on November 7, 2024, at the Germaine Honda service department. After receiving their recommended services, I sought second opinions from three other reputable auto repair shops. All three agreed that the long list of items they suggested needed repair or replacement were not required for my vehicle to remain operational. I now realize that the work completed was unnecessary, and I was misled by their service ************* is important for me to have been provided with honest, transparent information regarding the condition of my vehicle. The high costs associated with each service recommendation from their dealership should have been based on a clear and accurate assessment, which unfortunately was not the case.On November 18, 2024, I returned to Germaine to bring this to the attention of the head of the service department. I presented evidence of the parts that were removed from my vehicleparts that the technician replaced that ended up being faultyalong with the information I received from the other auto shops that evaluated my car. Despite my calm and respectful presentation of these facts, there was no acknowledgment of any wrongdoing or offer of a resolution.Given that the work performed on November 7th was not needed, and the lack of resolution following my follow-up visit, I am requesting a full refund for the charges associated with that service. I believe this is a reasonable request considering the circumstances, and I trust that Germaine Honda values customer satisfaction and fair business practices.Thank you for your attention to this matter and in helping me find a resolution.

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            1/8/2024, broke lug nut off my wheel (100% their fault), blamed former company I got my tires rotated at (it was them who rotated them last), tried to force me to pay $400 in damages, was extremely rude and unprofessional, threatening demeanor

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2601 South State Street

          Ann Arbor, MI 48104-6735

          Visit Website
          (734) 761-3200

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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