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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I wanted to cash my check and they for a second time denied it. I asked to void it and was told yes they can, No fee. It had not processed. They were holding my pay check for 14 days. 5 days later they charged me a fee they continued to try to cash it. The previous incident they rejected my tax refund from the state of ********. Claimed they couldnt confirm funds from the state of ********.
Business response
08/12/2024
Tell us As the BBB is a public forum we are unable to give full details as to the resolution of this. We will work to solve the issue with the member. The member may reach out to ************ to discuss this at any time.Customer response
08/12/2024
Complaint: 22102014
I am rejecting this response because: I have repeatedly contacted **** and they have done nothing. I filed a complaint with BBB because this is a common issue. Their reviews reflect this on BBB, yelp and google
Sincerely,
*********************************Business response
08/20/2024
We are committed to resolving this issue, we kindly ask that ******************** return our call as multiple message have been left. We would like to discuss the situation and come to a resolution.Customer response
08/23/2024
Complaint: 22102014
I am rejecting this response because: I have called them back. I work 9-5. I cannot answer the phone while at work.
Sincerely,
*********************************Business response
09/10/2024
The $40 in fees that member has requested were refunded. On on 8/23 and the other in early August.
We will make an attempt to reach out to the member after 5:00 PM. However, if email works better for the member, she can reach out at *******************************************.
Customer response
09/11/2024
Complaint: 22102014
I am rejecting this response because:
Only one fee was refunded and I have now closed my account with them. No one should have their tax return or paychecks rejected and they charged a fee for the banks mistakes.
Sincerely,
*********************************Initial Complaint
08/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My phone was either lost or stolen and becsuse of that someone used my gambling app mgm and racked up over 2700 dollars plus and there wasnt any money in my account and i do not have over protection on my accounf.instead of omni declining charges in which was obviously suspicious they approved the charges which makes no sense to me because i didnt have any money in there.i do not understand why they would approve these charges in the excessive amount that it was.i also dont understand why they would not have flagged my card as fraud and cancel it or call me as they have in the past.they approved all these chsrges of numerous ones at 100 dollars and there were some 50 dollars to.this was all done within a day or two from what i can tell in which every transaction is obviously suspicious because from my history i dont just ****** and rack up that many chsrges and i dont without money.i no there was a couple of times i had gone over do to the way omni does the transactions.just last week i complained because i had 13 dollars and some change left over after charges were cleared and they charged me ***** for overdraft and then i had a 30 dollar pending my account whicg i understand the ***** charge for thst but i was charged twice when i did have a balance of ***** i think and that was after everything else was cleared with only a 30 dollar pending and no other charges coming thru.so they charged me twice ***** fot one *********************************************************************** message to omni and the next day the charges that were day before ended up showing 2 days prior in which then the whole transactioms were rearranged which if everything cleared and still have a balance remaining in the positive side how is it that those same charges that were all cleared same day how did they change to a whole different day .***** from **** knows because i complained to her and she goes by whats on computer and cant explain my picture of the day before completelyBusiness response
08/12/2024
As the BBB is a public forum we are unable to give full details as to the resolution of this. We have been working with the member to resolve the situation.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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