Reviews

We were just informed that Outdoor Adventure has put up for sale 5 of their resorts in ********. After spending thousands of dollars and unfortunately paying the membership off to prepare for retirement, we now find out they are moving in a different direction and selling off 5 Michigan locations. Some of their best and busiest locations are for sale due to their proximity to *************. I was unable to take off the 1 star. Should be no STARS. Instead of preparing for retirement camping now we get to worry about where we will be able to camp and if we will be able to get in campgrounds due to limited numbers .**** D

****, we're sorry to hear you feel this way. We realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. The decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members' value with a broader variety of locations. And, this is also a notification of an intent to sell these locations. There is no change to your usage at these resort locations until further notice. We have no estimation for how long it will take to sell these resorts so you can still plan to enjoy them until such time they are sold. If you have any other questions or need assistance, please reach out to *************** at ********************************* or **************. We're currently open Mon-Fri, 8 am - 5 pm EST, but please check for specific holiday hours.

This place is an absolute scam! First off, they will call you repeatedly. They will con you into coming to one of their sites by saying youve won somethingyou didnt. Then they rope you into buying a membership for $10,000+You cannot cancel this membership. If the 10k isnt paid, it goes to collections. There is no way out. Also, the extra vacation packages and deals they sell you on are a joke. You cant just vacation anywhere at anytime like they make you believe. No, you can only go to the available package destinations on their available dates. So my brothers weddingI paid full price for outside of paying for a 10k vacation membership that promised to get me a cheap deal. Just avoid this place. Its not worth it!6 Outdoor Adventures (Owner)2 years ago *******, we have several notes on your account that we spoke with your husband about payments for this membership. We go above and beyond to be transparent in all written and verbal communications, and you have a legitimate debt and agreement that you are responsible for. If you'd like to talk to our Billing Team, please call them. Thank you.They will not let me respond to this ****** review. The only conversation they have had with my husband was to try to get away from these predators! We do not have the membership, we have NEVER used their camping sites and they are still saying we owe them $14,000. They lied and said they wouldnt run our credit or hold us back from a home loan and they have done just that! This is a disgusting and greedy company that clearly does not care about families or their wellbeing.

*******,We appreciate your feedback and the opportunity to address your concerns. Our goal is to always provide transparent and honest communication about our services and membership agreements. Regarding your claims:Transparency During the Sales Process: We make every effort to ensure that all terms and conditions of our memberships are clearly explained during the sales process. This includes written agreements that outline costs, payment obligations, and benefits. We also provide our guests with ample time to review and ask questions before signing.Membership Cancellation and Usage: While our memberships are legally binding contracts, we understand life circumstances can change, and we work with members to find solutions where possible. We extended several opportunities to start a payment plan to get the account current. Our records show no usage of the membership, but the resorts remained available to you to use while you were Members of Outdoor Adventures.Vacation Benefits and Packages: Our vacation packages are designed to provide discounted travel options, subject to availability, which is standard in the travel industry. We are sorry if this was misunderstood or did not meet your ******************* and Payment Discussions: We do not process credit applications without permission, and any claims of negative impact to a home loan would depend on factors beyond our control. If there are specific concerns about your account, we encourage you to contact our Billing Team directly so we can assist.Lastly, please note that reviews posted on ****** are for sharing experiences, but they do not allow back-and-forth dialogue. Your inability to respond further to that review is a function of the review platform, not a policy of Outdoor Adventures. We encourage you to reach out to our Billing Team directly at **************. We take your feedback seriously and our aim is to ensure all our members have a clear understanding of their agreements and feel confident in the value of their membership. Thank you.

Beware Outdoor Adventures is under investigation for business practices that violate Consumer Protection Act. They use high pressure sales to rope you in then make promises they will not keep. They recently bought a campground in ** and are continuing these practices. The ** in NY state has been notified and hopefully she will also begin an investigation into this company and it's shady practices

****************, we are unable to locate a member file for you at this time. Please reach out to us directly to work with us on your concerns. We can be reached by calling ************** or ********************************** Thank you.

We were lied to by **** while his Father sat buy and watched. We were never told we had 3 days to decide we were pressured to make a decision because of lower cost only available that day. The membership we bought was not what we were promised, I can sell it but I in good conscience can't do this to someone else. It's a very sad situation and the campgrounds are old and dirty, the water is not drinkable and I wouldn't take a shower either. The least Outdoor Adventures could do is buy it back and resell it, but they will not offer any help what so ever. They just bully and threaten. ******************* ?? deal with this and **** them.

*****, we're sorry to see this kind of review come through. We'd like to collect more information about which resort(s) you were staying at and referring to and what benefits you believe you are not able to use with your membership. Please email us at ********************************* so we can work through this further with you. Thank you.

Negative stars should be an option! This place is a joke, and I will NEVER recommend this to anyone. BEWARE and stay away. False information, false promises just to lure people in. We havent been to any locations since the year we purchased. Very dirty, disgusting and nothing like advertised. All they want is your money, after they get it they could care less. I wish I had read up on this prior to commitment, because this by far will be one of the biggest mistakes anyone can make. We even tried cancelling, and once again they want more money... for something we havent used in years just to walk away from it, they request thousands of dollars! WHAT A SCAM! try finding a positive about this place, you never will!! STAY AWAY!!!

We go above and beyond to be transparent in all written and verbal communication. The ****** entered into a legitimate debt agreement in 2019 where the terms and conditions of the member agreement are clearly documented. The ****** have purchased a 10-year membership that has great value. With their membership, they have unlimited day use at all 9 of resorts in ******** and they can come any time and enjoy premier amenities, such as indoor and outdoor pools, hot tubs, putt putt golf, kayaking, paddle boarding, nature trails, planned adult and kid activities and so much more. In terms of our facilities being dirty, we have no record of the ****** providing specific examples of what they experienced during their visits to our resorts almost 5 years ago. Our ****** Services Director has spoken to them several times and has made an offer to terminate the membership that the ****** have refused. Our ****** Services Director is happy to continue helping them with questions about their membership and how to make the most of it or they can work with us directly on how to exit the membership early.

I bought a membership with my husband. At the time they told us we could cancel whenever, and that there was no need to worry. Now that weve canceled, they proceeded to charge a good *** card over $3,000 to help us afford our membership. So Im paying on a card that I never bought anything on for years! Stay far far away from them!

******** our response hasn't changed since you submitted a similar review in April 2023. Your original agreement with Outdoor Adventures clearly states the terms of the financing. In March 2021, you also signed a voluntary membership release agreement that stated you are responsible for third-party financing without a refund. Your membership has been terminated and you have no obligations to Outdoor Adventures. Outdoor Adventures has been in business for almost 30 years and we have many happy campers that enjoy our premier amenities and campground resorts.

I purchased a Membership with Outdoor Adventures and Venture Out Resorts years ago and me and my wife have not used it in probably 3 or 4 years but I still pay my dues on a quarterly basis. Well I missed the January 10th cutoff to pay my dues and Outdoor Adventures called my on January 12 and reminded me that I had missed my quarterly payment and we are adding a $15.00 late fee which equivalates to a 10% late fee on top of my quarterly payment and would I like to pay that today. I said sure I will pay it if you remove the late fee and they said no they cannot do that. So I asked when is it due by then? They said before April 1- I said ok Ill pay it on March 30 will you please note my account. The lady started arguing with me that Sir I cannot tell you that we will not be calling you weekly to remind your account is late. We have to call you when you name pops up. Two days later I get another call from Outdoor Adventures and Venture Out Resorts reminding me that my Membership dues were late and If I would like to pay for them today? I told the lady I told you guys a couple of days ago that I would be paying the Dues prior to the end of the quarter and to please stop calling me. She said *** we have to call whenever your name pops up on the screen and then I had asked to speak with the Manager and she said no one was available and I had asked to have one call me and still no call as of 8:09am on Thursday. This isnt the first time this had happened to me and I hear it from other Members as well about the nightmares with them calling and harassing you about a simple payment. Outdoor Adventures and Venture Out Resorts harass you nonstop by calling you at all times of the day and night at least once a week until they get your payment. I am done with them and will be cancelling my Membership with them and I advise anyone not to buy into Outdoor Adventures and Venture Out Campgrounds ever- they are a nightmare and stay away. The raise your dues and whenever they want to.

***, our Billing Team Manager called you yesterday and she was unable to get a hold of you. We are willing to waive your late fee. Our billing representatives were following policy, but we do work with our Members on a case-by-case basis. Our Billing Manager will try calling you again today, or please feel free to reach out to us at *********************************** Also, our notes indicate weve called you three times regarding your late payment, but if you are referring to other calls youve received, please let us know. We encourage you to reach out as soon as possible so we can work with you and discuss your concerns further.

Dont do it is our advice!!We purchased an RV after selling our home and at the time it seemed like a great idea and something our kids would enjoy. We use ***************** as our home base since we have family and friends that live near by.Every time we enter the park its nothing short of nightmare.The park is over run by unsupervised children running amok. The sites are dirty when you pull in. The gym is a joke most of the equipment is broken probably due to the unsupervised kids still wet from the leaving the pool! The pool looks dirty and disgusting but have no fear it gets checked daily. You pay a $40 linen fee for the cabins because of problems with bed bugs well beware my husband got bitten by bed bugs!!!We had to move three times and that all started because of critters in the wall and ants!We called in advance to change are payment card, well they ended up charging both cards which gave us an overdraft fee. They explained it as a glitch in the system.You sign a contract, they give you a handbook which they have the right to change any of the rules or sell any of the other properties promised to you!At the end of your stay they email you a survey. From the bed bugs experience unless its employee related good luck on a call back.Just dont do it!!Its a lot of money every month plus lets not forget the maintenance fee and unless youre locked in they will raise it! They have wonderful state parks and campgrounds through out ***************** utilizing them would be more cost effective than entering into a contract with them.Save your money!We wish we would have done more research.Pretty sure Outdoor Adventure will be reaching out.Lets make it easy dont bother!

**** and ******, we're sorry to hear you feel this way as we know you stay with us often. We want to ensure you have excellent stays and experiences with us. As soon as we saw your review, our ****** Services Director reached out and spoke to both of you about your concerns and questions. We appreciate your feedback and have also passed that feedback along to our Director of Resort Operations, *****************. We will continue to discuss the feedback with him. In the meantime, if you have anything else you'd like to discuss, you have our ****** Services Director's, *******************************, contact information. Please reach out to her and we will work as closely as possible with you. Thank you.

I would rate it a 0 stars if I could. Despite requesting to be put on their do not call list they keep calling. They do not stop calling. I would not recommend camping with them.

***, we looked into this with our marketing department and you have been taken out of every call campaign. You will no longer receive calls from us. We apologize for the inconvenience. If there is anything else you'd like to discuss with us, please contact us at **************. Thank you.

Outdoor Adventures assisted me in communicating and resolving my situation!

Hi ***! We were happy to assist you and help with your situation. We appreciate the review and if there is anything else we can do, please let us know. Have a wonderful day!