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Initial Complaint
02/04/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bought a dishwasher from this company dishwasher not even 5 months old. Stopped working the dishwasher has a warranty on it . I called whirlpool they sent a 3rd party to assess the dishwasher for repair. First company the sent never showed. Second company showed said dishwasher needs whole new motor and control panel. This company ordered parts i waited 4 weeks for parts to make an appointment and take off work for the repair to happen. They never showed . Called whirlpool who then informs me that company went out of business the week prior. So here I am been over 2 months with a broken dishwasher waiting on repairs to happen and being told i will have to start the whole repair process over and someone else will have to come out then order parts again. There is no reason why i cannot just be sent a replacement at this point . There is also no reason why a whole motor goes on a brand new dishwasher .
Business response
02/05/2025
Whirlpool Administrative Center
***************************************************************************

February 5, 2025
To: BBB Serving ****************
*******************************************

From: **** *****
Executive Staff - Whirlpool Corporation

RE: Case ******** -***** *****

Mrs. Crimm filed a complaint with your office regarding her Whirlpool Dishwasher.
I spoke with Mrs. ***** this afternoon. Given the repair delay, we will be exchanging out her dishwasher. She has my contact info, should she have any questions.

Mrs. ***** is a valued Whirlpool customer and we regret any inconvenience she may have experienced.

Customer response
02/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
02/03/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased the refrigerator and five other appliances on 11-26-24 at ******* in *********, **. When I bought the refrigerator and registered the applicances. I was told there was a 30-day warranty unless it was a manufacturer issue then it was a year. I did not buy the extended coverage because I have Old Republic home protection. The refrigerator door developed rust, the freezer size door did not. We did nothing to cause this rust so it should be covered a a manufacturer issue. I have tried to resolve the issue please see attached timeline and supporting documentation. Any questions, please contact *******,******* ******
Business response
02/06/2025

2000 M-*************************************************************** Administrative Center

Date: February 6, 2025

To: BBB of *********************;
********************
************, *******; 49546
Email: *********************************************

From: **** ******
Executive Office Staff
Whirlpool Corporation
*******************

RE: Case #: ********, Ms. ******* ******

Ms. ****** has filed this complaint; due to the door rusting on her in-warranty Whirlpool refrigerator. I'm sorry to hear that this is happening.
Whirlpool is offering to send the refrigerator door to her home via ***** ground at no charge. When the customer receives the doors, then she can contact me to schedule no charge service to install the door. ETA10-12 weeks for the doors; due to being made on an order by order basis. Expires 3/15/2025.
Ms. ****** is welcome to contact me directly for assistance.
Please do not hesitate to contact me if you have any questions or concerns.

Sincerely,

**** Dvorak

Customer response
02/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
02/02/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I deeply regret purchasing the WRX735SDHW10. This refrigerator is only six months old, and the water dispenser constantly leaks. Despite being under warranty, Whirlpool has shown no interest in actually fixing the issue. They sent a repairman who claimed he would order parts, but he never returned. When I complained, Whirlpool just kept referring me back to him instead of taking responsibility. I have chat and call transcripts proving their lack of effort, yet they refuse to do anything. Terrible product and even worse customer serviceavoid this model at all costs!
Business response
02/04/2025

Whirlpool Administrative Center
*************************************************************************

Date: February 04, 2025

To: BBB of *********************;
********************
**********************
Phone: **************
Fax: **************
Email: *****************************************************************************************

From: ******* ******
Executive Staff
Whirlpool Corporation

RE: #********* ******* *******

Mr. ******* filed a complaint with your office regarding his Whirlpool Refrigerator.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.
I left a message for Mr. ******** requesting a return call. I left my contact information. I will be working with him directly. Please do not hesitate to contact me if you have any questions or concerns.
Mr. ******* is a valued Whirlpool customer and we regret any inconvenience he may have experienced.

Sincerely,

******* ******
Executive Staff
Whirlpool Corporation
Initial Complaint
01/31/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My electric dryer stopped heating while still under the manufacturer warranty. After 7 different calls and countless hours during work time Maytag will not send a service tech to solve the issue. They claim that there isn't any service tech close to our home. They said they would find someone and get back to us but once again we have heard nothing. If they can't get someone here to repair it then replace it !!
Business response
02/04/2025
Date: February 4, 2025
To: BBB of Western Michigan
From: **** *****, Executive Staff - Whirlpool Corporation
RE: Complaint ID ********, *** ******

Mr. ****** has filed a complaint with your office regarding his Maytag dryer.
I have reached out to discuss his concerns further, and will be working directly with him to resolve these issues.
Mr. ****** is a valued Whirlpool customer and we regret any inconvenience he may have experienced.

**** *****
Executive Staff
Whirlpool Corporation

Customer response
02/06/2025

Complaint: 22883280

I am rejecting this response because:

Sincerely,

*** ******
Initial Complaint
01/30/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Instructions of how to get service, part repair, part, and order: 08/22/2024 Original Part Request: 08/27/2024 Shipping, Installation, check deposit Emailed Reimbursement Request with all Details: 11/08/2024 Email from Whirlpool stating expect reimbursement in mail in 7-14 days: 12/10/2024 Email from me to Whirlpool stating no payment: 12/28/2024 Email from Whirlpool stating if I have issues with the prepaid card to call the cards number: 01/03/2025 Email from me to Whirlpool stating I never received the card: 01/03/2025 Email from Whirlpool stating they are behind sending them out: 01/07/2025 Email from me inquiring how long it is until it is expected and requesting information: 11/13/2025 Email from me again requesting payment and requesting information: 01/28/2025 The same generic email from Whirlpool stating they are behind on payments: 01/30/2025 I've tried calling all the cupostmer service number and it says high call demand I am just on hold and I do work so I have meeting so I cannot wait for longer than 45 minutes. I want my reimbursement ASAP.
Business response
02/04/2025

*************************************************************** Administrative Center

February 4, 2025

To: BBB of ****************
***************************************************************************
*********************************************

From: ***** *************
Executive Staff
Whirlpool Corporation

RE: Case # ********, **** ********

Ms. ******** has filed a complaint regarding her reimbursement.
Ms. ******** has been sent a debit card. We do apologize for any delays she may have experienced.

Customer response
02/04/2025
I am in contact with *****. This is not resolved yet. The company that sends out the **** cards does not have any of my information on file from Whirlpool therfore has not sent out any payment. Whirlpool's representatives have reached out to the bank who are supposed to contact me within 24 hours. - ****
Customer response
02/07/2025

Complaint: 22881034

I am rejecting this response because:
I have not received any calls regarding the status of an outcome since speaking to ***** on the fourth and Calling the **** card company on that day and finding out they have no record of my information. The bank that was supposed to call me within 24 hours never called me. I called the executive office yesterday and left a message and have been promised this issue will be resolved, but have not had a resolution as of yet.

Sincerely,

**** ********
Customer response
02/11/2025
******** did find their banking Department made a mistake and never send out my information to the ************* The whirlpool executive office called yesterday (2/10/25) and told me they cut a check and mailed it to me and I should receive it shortly. So the original response from whirlpool was wrong but now it is resolved so I would like to amend this and say it is fixed, but I would like for the record to show that the original response was not fixed.
Initial Complaint
01/30/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our brand new dishwasher is defective and damaged the island in our new home. Whirlpool has sent two technicians and was told the dishwasher is defective and damaged the island. Whirlpool refuses to honor the extended warranty we purchased and give us a brand new dishwasher and repair our island.
Business response
02/04/2025

Whirlpool Administrative Center
*************************************************************************

Date: February 04, 2025

To: BBB of *********************;
********************
**********************
Phone: **************
Fax: **************
Email: *****************************************************************************************

From: ******* ******
Executive Staff
Whirlpool Corporation

RE: #********, ****** ***********

Mr. *********** filed a complaint with your office regarding his Whirlpool Dishwasher.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.
I left a message for Mr. ************ requesting a return call. I left my contact information. I will be working with him directly. Please do not hesitate to contact me if you have any questions or concerns.
Mr. *********** is a valued Whirlpool customer and we regret any inconvenience he may have experienced.

Sincerely,

******* ******
Executive Staff
Whirlpool Corporation
Initial Complaint
01/30/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 28th, 2023, we purchased the KITCHENAID 44 dBA Dishwasher in PrintShieldTM Finish with FreeFlexTM Third Rack, microfilter, top controls (1) Serial Number: *********. The model number is: **********. Since purchasing the dishwasher, we had to have it serviced three times under warranty and once not under warranty. At this point, the dishwasher needs to be replaced because the cost of the part is nearly half of a new dishwasher. After only three months from purchase, on July 11th, 2023, the dishwasher stopped filling with water and the arms would not spin. The motor on the dishwasher needed to be replaced. We contacted KitchenAid and submitted a service request. On August 10th, 2023, the dishwasher began to leak at the door. A service request was submitted. The first service did not work and the tech had to come back a few days later because it was still leaking under the doors. On January 21st, 2025, the dishwasher had to be serviced again because it would not fill with water and the arms would not spin. The fix for this is over half of what it would cost to purchase a new dishwasher.This is inexcusable for a high-end and expensive dishwasher, and I expect a replacement dishwasher or a reimbursement of all expenses related to the current dishwasher. The inconvenience of being without a dishwasher for weeks and months is absolutely unacceptable. You say you stand behind your products, but a dishwasher should last more than two years. The dishwasher was purchased in April of 2023. It has not even been two years.
Business response
02/04/2025
Whirlpool Administrative Center
***************************************************************************

February 04, 2025

To: BBB Serving ****************
*******************************************

From: ******* ******
Executive Staff - Whirlpool Corporation

RE: Case ******** - ***** *****

Ms. Kreis has filed a complaint with your office regarding her KitchenAid Dishwasher.

In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.

I have left a message for Ms. ****** providing my contact information, and will be working directly with her. Please do not hesitate to contact me if you have any questions or concerns.

Ms. ***** is a valued KitchenAid customer and we regret any inconvenience she may have experienced.
Initial Complaint
01/30/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello Im reaching out about my whirlpool dishwasher I purchased in 2017. On 1/26/25 the dishwasher flooded my kitchen and living room as the below pictures will ******* leaked from the bottom with water spilling out. The door broke on me as well. This was well taken care of I always take care of my items. This shouldnt have happened. Its also out of warranty which I understand. My kitchen and floor are going to be about $18,000 to fix Im not happy. Ive also looked into contacting a lawyer about possible failure or recall I didnt know ******** desired outcome is whirlpool offer to pay for a new dishwasher of the same or close to the same brand. Im not asking for a 2025 smart dishwasher I just want something similar.
Business response
02/03/2025
Date: February 3, 2025
To: BBB of Western Michigan
From: **** *****, Executive Staff - Whirlpool Corporation
RE: Complaint ID ********, **** ******

Mr. ****** has filed a complaint with your office regarding his JennAir microwave.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.
I have reached out and left a voice message to discuss his concerns further, and will be working directly with him to resolve these issues.
Mr. ****** is a valued Whirlpool customer and we regret any inconvenience he may have experienced.

Sincerely,
**** *****
Executive Staff
Whirlpool Corporation

Customer response
02/04/2025

Complaint: 22875900

I am rejecting this response because:

its a dishwasher not microwave first off. I understand the warranty is out thats fine. The product shouldnt have done this though

Sincerely,

**** ******
Business response
02/04/2025
Date: February 4, 2025
To: BBB of Western Michigan
From: **** *****, Executive Staff - Whirlpool Corporation
RE: Complaint ID ********, **** ******

Mr. ****** has filed a rebuttal complaint with your office regarding his Whirlpool dishwasher.
Whirlpool has made an offer related to the dishwasher, and he has declined our offer to assist with a replacement dishwasher.

Sincerely,
**** *****
Executive Staff
Whirlpool Corporation
Initial Complaint
01/29/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THE PURCHASE WAS A WASHER AND DRYER WITH A 1 YEAR WARRANTY UNTIL 3/12/25 -- 10 MONTHS LATER THE WASHER NEEDED MAJOR REPAIRS SUCH AS A CONTROL CONSOLE -- GEAR CASE -- SLIDER MOTOR -- AMOUNGST OTHER PARTS. THESE NEW PARTS ARE NOT WARRANTEED BEYOUND THE ORIGINAL 1 YEAR AT ALL SO IF THEY FAIL AGAIN IN 3 MONTHS -- WHICH I AM INFORMED IS NOT UNUSUAL -- THEY ARE NOT COVERED -- IT SEEMS THESE PARTS FAIL QUITE OFTEN SO IT LOOKS AS THOUGH THE MACHINE IS MADE TO FAIL
Business response
02/04/2025
Whirlpool Administrative Center
***************************************************************************

February 4, 2025
To: BBB Serving ****************
*******************************************

From: **** *****
Executive Staff - Whirlpool Corporation

RE: Case ******** - ******* ********

Mr. Bauchens filed a complaint with your office regarding his Maytag Washer.

To protect our consumers against the possibility of a defect in materials and/or workmanship at the time of manufacture, we provide a warranty with our products that states that we will repair or replace any part that proves to be defective within a specified period of time. The terms of this warranty are clearly stated in the Use and Care Guide for each appliance. It has been our experience that manufacturing defects will usually appear and be reported well within warranty, at which time repairs are made at no cost to our customers.
Given the nature of the repairs done, and current repair in progress, we have agreed to replace his washer under his warranty. Mr. Bauchens has my contact info should he require any assistance.
Mr. Bauchens is a valued Whirlpool customer and we regret any inconvenience he has have experienced.
Initial Complaint
01/29/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bought a Maytag washer 6-3-24 at menards ,the washer quit working about 1-8-25 I have been trying to get warranty service then. They tell me there is no service in my zip code . The washer model # mvw4505mw1 ser#cd1609772 ,I need to get it fixed
Business response
01/31/2025

Whirlpool Administrative Center
**********************************************************************

Date: January 31, 2025

To: BBB of Western Michigan
********************
**********************
Phone: **************
Fax: **************
Email: *****************************************************************************************

From: ******* ******
Executive Staff
Whirlpool Corporation

RE: #********, ****** *****

Mr. ***** filed a complaint with your office regarding his Maytag Washer.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.
I have spoken with Mr. ************ He has my contact information. I will be working with him directly. Please do not hesitate to contact me if you have any questions or concerns.
Mr. ***** is a valued Maytag customer and we regret any inconvenience he may have experienced.

Sincerely,

******* ******
Executive Staff
Whirlpool Corporation

Customer response
02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

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