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          Business Profile

          Health Care

          IVIM Supplements

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Care.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            - October 2024: Began weight loss program with Ivim. - Month 1: Coming from a different provider, I started with Ivim with a higher dosage; -Month 2: continued with Ivim at 100 units of .5 mg.- Month 3: - Received a reduced dose of 10 units of .5 mg. - Contacted Ivim immediately for clarification.- Week 3 of Month 3: - Realized I didn't have enough fluid for my scheduled dose. - Emailed them 5 days later regarding this issue.- Response Issues: - Persistent inquiries received slow responses. - After over 2 weeks, they requested a photo of the empty vial. - Disposed of the vial, leading them to claim I was outside their window for reporting.- Current Status: - Off treatment for 4 weeks. - Missed doses: - 12/13 (12 units short), - 12/20, - 12/27, - 1/3. - Billed on 12/20, but still haven't received treatment two weeks later.- Billing Concerns: - Charged for each month despite not receiving treatment. - Noted double charges for subscription: - 10/21 - 11/18.- Refund Notice: - Received an email for a refund of the charge on 12/23 with no explanation. - Unclear if my subscription has been canceled.- Ongoing Issues: - Awaiting a response on the double charge. - Frustrated with the lack of communication. - Feel neglected and offended; deserve clarity and answers, not vague refund notices. -Overpaying a different provider to continue my treatment and not miss any more doses

          • Initial Complaint

            09/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            IVIM healthcare is prescribing *********** to my daughter *** ****** . It was shipped and accidentally frozen, poor labeling she contacted **** they told her to discard. She paid $1500 and nothing was offered to help her. I contacted the pharmacy Hallandale and spoke with a pharmacist named ****** and he said the medication was totally stable and that she could use it as long as she has been refrigerating. I contacted IVIm and told them that they advised her wrong and charged her another $1500. Something seems wrong. They now say they will refund the second charge and cancel the order. An RN told her to discard. Is this about money? Or safety. **** should have advised her according to compounding pharmacy recommendations or offered to help her navigate. Not just told her throw out and pay another $1500.

          • Initial Complaint

            04/15/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Paid for a service that per their care team I am not able to take advantage of. They stated they will not refund my money however they told me I cannot take this medicine since I am pregnant.

          • Initial Complaint

            10/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The first transaction was August 26 l,2023 Ivim supplements was supposed to provide consultation and pre authorization for weight loss medication. After charging me $74.99 they proceeded to try and obtain pre authorization from my health insurance after a few weeks they informed me that claim was denied but I could pay them a higher price out of pocket. I turned the offer down and requested that my membership be canceled. They have proceeded to charge my credit card again this month. I have not received any service and they continue to charge my credit card. I am requesting a full refund as I feel this company and other companies like this are taking advantage of consumers who really want to lose weight and feel better about themselves.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8765 Mandalay Ct

          Brighton, MI 48116

          Visit Website
          (877) 581-2210

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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