Complaints

• Initial Complaint

  01/01/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi I brought this truck and haven't had it for two weeks before it started to break down when I went out to pick up my first load I contacted the business out of town and was able to locate another M&K trucking in ************ and they told me they wouldn't be able to get to it until Jan 8th I contacted my sells agent in ******** at M&K trucking in **************** mi and he told me he would try to get me an rental truck while it's being repaired but I would need to get it back to ******** this truck needs to be fixed or swapped out and replaced

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 5-24-24, While driving through Grand Rapids, MI, my 2010 ***** VNL 730 semi truck went into limp mode and shut off displaying on the dash "transmission ECU service required", but all of my dash lights, head lights, turn signals, hazards, and interior accessories still worked. The truck could not be driven, so I had it towed to the nearest dealership being M&K Truck Center of *****************, **. Since this was the begging of Memorial Day Weekend, the dealership could not get the truck in their shop until the following Wednesday (5-29-24). On 5-29-24, the dealership called me stating that the truck required 4 new batteries. I questioned this a little bit, since I had just replaced all 4 batteries within 1 year prior, but decided to let them replace them anyway. A little while later, the dealership called again and stated that when they went to hook up the new batteries, they burned up a lot of wiring on the truck, and now nothing will work including dash, head lights, turn signals, hazards and interior accessories. I believe that while installing the new batteries, a cable got hooked up wrong, and it shorted out the rest of the wiring on the truck, including the *** and engine wiring harness. after replacing ***, engine wiring harness and other burnt wires, they charged me $8,020.73. I picked the truck up on 6-12-24, and it was not running correctly. I called the dealership back, and they told me that there is nothing that they can do to fix it. I took it to another repair facility, and they found that numerous connections on the engine wiring harness were hooked to the wrong spot, or were not hooked up at all. They also found that the new *** may also be faulty. The truck is currently still at the repair facility as of 7-11-24.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  M & K Truck Centers has been consistently overcharging our company for IFTA and repairs. Let me start off by staying that they are filling IFTA with incorrect data (at least not the one I have reported and I have detailed reports). I have send my fuel reports on May 1st (which by the way is the deadline) for filling IFTA. Since I sent my fuel reports on May 1st, they have simply not included fuel even though I have fuel reports and technically this is INCORRECT data. IFTA can be amended at any time. It should have been amended but instead we were charged 10K for IFTA for 4 trucks.. This is outrageous! In addition, we had an issue with their estimates for repair for a truck. The estimate was set at approximately $16K for accident damages. Our insurance adjuster is estimating $12K and stated that parts were changed that were completely fine. We hired a second private adjuster and he came at $11,800. I received no explanation as to why there is significant difference in estimate.Every month for the past 6 months, we have been having billing issues with M & K Truck Centers for various reasons. Not much of justification was ever provided.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my truck to get a diagnosis , they took the truck apart charged me $776.00 , They gave me a price for the work that needed done and I decided not to do so , I got the truck towed back to me , they never but the parts back on that they took off and told me there was an extra charge for that , the manager apologized then told me he would not compensate anything for that so now I have to pay someone to put my truck back together .

  Business response

  01/19/2023

  Truck was towed in from another repair garage, many parts that the other repair garage took off were left inside the cab and not put on, customer stated he only wanted to spend 2 hours for diagnosis and  move in and out of building with fork lift
  Move unit in with fork lift. We ran what test we could with engine being apart and put an estimate together to replace turbo and EGR cooler at  $ 17,315 . Then towed back out of shop. 
  Customer approved parts and we ordered them in. 

  
  Advised that the parts were in and tech used fork lift to put unit back in shop. Tech then advised that the Regen pollution system may be bad and would need fixed in addition to the parts that came in.
  Called customer and explained and he said ok to take apart the DEF system and test 
  We did and found that the filter and two sensors were bad. We then moved tractor back out of shop with fork lift. 
  We did another estimate which totaled around $23,957 to do all the repairs and asked customer if he wanted to approve.

  
  Customer requested our sales dept look at truck to estimate value and see if doing the repair work was a good idea
  The customer asked if we could find less expensive aftermarket parts to lower the total repairs
  The adjusted repairs were still close to the last estimate and customer decided not to repair. 

  
  Customer had tow truck tow to another yard till he can decide what to do, repair or replace unit
  Many of the engine parts were left in the cab from the first repair garage when they had them take apart and not put back, we did take the DEF system apart and not put back on. We wanted to be fair with customer as to the total amount he may have to put in the unit. We did not want to fix the engine and then surprise him with an additional issue for the DEF system. Since he did not repair, it was believed he did not want to have any parts put back on, as if he did fix they would have to come back off, if he did not repair then the unit would be sold as-is or scrapped, plus there would be additional time to fork lift truck back in and put parts back on truck which would increase his invoice. 

  
  The customer did not realize there was an additional cost to put parts back on. Both parties needed to better understand what was expected to be done. We value our customers and the customer experience provided. Talking with our customer we both agreed to a price adjustment and a credit will be issued to him. 
  Both parties have a better understanding and we look forward to doing future business together
  

  
  

  Customer response

  01/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I would like to withdraw my complaint . The matter has been resolved with me and M&k Truck center.

   

  Respectfully.
  ***** ****.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This complaint is being made against M & K Truck Centers located at **************************************************** 48174.On 6-8-2022 I took my truck to M & K Truck Centers to be diagnosed as to why the truck wasn't regening. During the course of several days I was told several things were causing the problem as to why the truck was not regening. I agreed to all repairs and on 7-12-2022 I paid $11,282.74 and was told the problem was fixed.On 7-18-2022, I took the truck back to M & K Truck Centers and informed them the truck was not regening. They took the truck back into the shop and later on told me I needed to replace the turbo. I declined anymore service because I was told they had fix the problem already. I had to pay M & K Truck Centers an additional $1,128.01 for their diagnosis. I told them I was still under warranty and shouldn't have to pay for them not fixing or overlooking the problem. I am requesting my $1,128.01 back from M & K Truck Centers because I shouldn't have been charge for any inspection and was still under their warranty. I have all invoices, receipts and emails.Please contact me at ************** 0r ***************************** for any questions or concern/or return email.*********************************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my tow truck to their business for service and I had it towed in because it was in (limp mode) meaning the truck was in safe mode because of a fuel issue. I had that fixed and needed some other repairs but didn't have it done because I could do them myself or cheaper. I did ask if they would do a regeneration after I cleaned the fuel and they agreed, I went and picked my truck up on Tuesday, August the 30th, and refueled it, and took it back, They did a regeneration and I tried to come and pick it up and now it doesn't start, I am filing this complaint for the record.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩