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Complaint Details

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Initial Complaint
01/03/2025
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed your order on 12/30 at 1:34 pm and paid for next day shipping, which they advertise. The package was received by ***** the same day in ******* 8:11 pm, then shipped to ******* on 1/2 8:08 am and remain there. I called the company every day asking for an update. Each time I called they said they made an inquiry with ***** and I will have to wait for *****'s reply, to wait another day. Now it's 1/3 and they are saying to wait until next week. All I want is a refund or to be sent a second part. I have no oven and would like to buy from someone else at this point. When will the waiting stop? Weeks and weeks from now how will this company fix this problem other than keeping my money and not sending me what I paid for? The bottom line is that I paid for a product and never received it.
Business response
02/03/2025
To whom it may concern,
We did a refund on 1/3/25 but there was a processing error for the return. A charge back was done and we accepted it due to the error in processing the return on 1/16/25. Customer should have been refunded from the charge back of $78.58.
Sincerely,
**** ******
Customer response
02/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
That being said, I had to use my bank to refund the charge and get me the money back, stating it was a false charge. The businesss response refund price was incorrect.
As long as my bank doesnt charge me back, will consider this complaint resolved.
Regards,
**** *********
Initial Complaint
12/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
False Advertising Let Us Diagnose The Problem Select Common Problems below and well help you discover the cause of your problem.Ask a customer care specialist We have a trained team ready to answer your questions and help you get back on track Now did I lose any money on this no, other than time. To me if you are going to state that you can Diagnose a problem then lets diagnose the problem not just say we sell parts and its like going to ******** and asking them for help. Which I said auto parts people are usually gear heads and can at least stick their diagnostic machine in my vehicle which I was told "they dont do diagnosis and I said than what are you stating on your website.
Business response
01/24/2025
Thank you for reaching out to us regarding repair assistance. We understand how frustrating it can be to face issues with your equipment and are committed to providing you with the most effective support possible.

To better assist all our customers, weve created a comprehensive Repair Help section on our website.

This resource offers:
This centralized resource ensures you have access to accurate, detailed, and visually guided support at any time, which is often more helpful than phone assistance for technical issues.

We do have CCR's that do answer the phones and live chat, but for Repair Help we guide customers to our website so they have all available resources at their disposal.

Thank you,
Customer response
01/29/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The ************************ state situation not lie about services I wouldnt relook at your website and take out non-truthful services that you provide. Ask a customer care specialist. We have a trained team ready to answer your questions and help you get back on track. so that statement easier is true or false because when I called all you said was is that you supply parts and if you have problems go look at our website to solve them and thats about it there was no train team solving anything

Regards,

******* ********
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a replacement part on 11/08/2024. Order # ********-468067. It was for a washer door boot seal for $56.05. Unfortunately, i didnt know it was wrong prior to installing the part. I called Repair Clinic customer service hoping they could figure out what was wrong with the part I purchased. It turns out the part was incorrect. Initially the representative thought it was the right part based on my model and website but I explained what was going on, water leaked from underneath the washer. The representative asked me for the washers serial number, which is when he found out there was indeed another part. I asked the representative if they can make any exception to authorize my return since it wasnt completely my fault in buying the incorrect part. He proceeded to escalate my concern to a manager because he agreed it was misleading and without checking the s/n I would not have known. He received a response and at 1:43p he called me back and explained that the manager determined it was my fault for buying the wrong part and therefore cannot authorize my return due to the policy since I installed the part. I requested to speak to the manager, who I was told would call me back. At 2:07p, manager *** *. called me and said the same thing, he could not help me because it was my fault that I purchased the incorrect item. My attempts to explain to him failed. Finally, after no progress was made I requested to speak with someone above him and for 12minutes he neglected to give me any other information or help. He had no desire to help or resolve my concern.
Business response
12/10/2024
Customer did not use a model at the time of the order. Looks like they just picked a part, did not pick correct part, many parts look similiar. Refunding as a one time courtesy. 12/10/24 $72.76, customer service manager found correct part for them.
Customer response
12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** *****
Initial Complaint
10/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of transaction: 10/21/2024 for $71.70 for a *** part for a deep freezer. The part was not the *** correct part and therefore was never used and promptly returned per the return policy of the company, not to mention that I was responsible for paying an outrageous return shipping charge. I received an email from the company 10/30/2024 stating that the part was received and had been used and my refund is denied. **************** did absolutely nothing to help resolve my issue and it seemed like they are instructed to deny customers a refund no matter what. This is unfair to customers and I have never dealt with a company that treats their customers like this. Other reviews on their web site have complained about similar issues.
Business response
11/27/2024

Looks like this customer was credited back for the part 11/24/24 for $58.91 and then I credited back the shipping charge to ship the part out today $12.79 on 11/26/24 for a total of $71.70 returned to the customer as requested. It can take 7-10 business days to show up in their account depending on their creditor.

Thank you,
Customer response
12/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ***
Initial Complaint
09/04/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Part for dishwasher was ordered early to mid July, after several incorrect parts being delivered they claim to have shipped the correct part on Aug 26 . It is now sep 4 and no part has been delivered to me. Their tracking just says " being processed " . Phone calls are a joke as you just sit on hold for a decade or two and no one ever answers. Just send me the ( correct) part !
Business response
10/07/2024
For this customer I do show we processed a return for the part 9/20 for $16.51. I have processed a credit today for the shipping as a courtesy of $11.95 they should see back to their card in 7-10 days.

Thank you!

Joey Michelle Gagnon | General Manager
RepairClinic | 48600 Michigan Ave | Canton, MI 48188 USA
Phone 734.495.3079 Ext. 259
Initial Complaint
08/30/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered a part on the 23rd of August 2024 which is on a Friday. I paid $27.95 for the overnight/next day delivery. I did not get my package until August ******* on a Monday. I called customer service and asked them what happened to my overnight delivery and they could not give an answer except that he will talk to management and see if I can get a refund after 48 hours. It's been a week now and no refund.
Business response
09/26/2024
Jaylia,

Good morning,

Hope all is well. I don't think I got anything on this before. I have went ahead and credited the customer $27.95 back to their credit card. It can take 7-10 business days before they see that back to their account depending on their creditor.

Thank you!
Customer response
10/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Initial Complaint
08/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
order #********-235454 date of transaction 07/31/2024 Tracking number ********************************** Ship date 7/31/24 indicates lost. i requested a refund and am getting a run around.
Business response
08/26/2024
To whom it may concern,
I do see that we processed a return for $38.22 on 8/24/24 It can take 7-10 business days depending on the creditor to post back to the account.
I do see that this was processed and you should see the credit on your end shortly. An email was sent to **************************** showing a return was done on 8/24/24.
Sincerely,
Customer Service
Customer response
08/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a ****************** on Aug 1 for my fathers Frigidaire stove. I found it by typing in the model number of the stove on their website. When I got it to my fathers house, I plugged it in, yet it wouldn't start the oven. So then I brought it back to Repair Clinic's location, almost an hour drive one way. The person working the counter told me I couldn't get a refund because I had technically "installed it". They sold me a product that doesn't work yet refused to give me a refund?Then I ordered a different control board, which was inexplicably $40 cheaper, and when I drive ANOTHER hour to pick it up, THEY GAVE ME THE EXACT SAME PART AS BEFORE. I asked for and received a refund for that one because I never left the building. 1st Order Number #********-910028 2nd Order Number #********-980697 I chatted with customer service on 8/6/2024 and they did confirm that the boxes were mislabeled, yet still no refund.
Business response
08/26/2024
To whom it may concern,
Customer was refunded for *************** on 8/3 for $159.21.
Customer was refunded for *************** on 8/3 for $19.48 and today 8/26 for $151.91 It can take 5-7 business days depending on the creditor to see that last return that was processed today.
Sincerely,
Customer Service
Customer response
09/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
07/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Website claims to ship with 24 hours. What they mean is they print the **** tracking label and then it sits. My label was created 11 July and the items still have not changed status. Simply "Label created". Today is the 23 of July.
Business response
07/26/2024
To whom it may concern,
We are sorry for the gap in service. The part did ship out but did not see a scan from the post office for several days. I do show the package was delivered 7/24/24. Delivery time frames are estimates. We showed Orig delivery date:7/20/2024 - 7/22/2024. It did arrive after, likely do to the issues that happened with carriers and planes having delays on 7/19/24. I have went ahead and credited you back for the shipping of $29.95. You should see that back on your card in 7-10 business day depending on your creditor.
**** tracking: Delivered
Delivered, Individual Picked Up at Postal Facility
*****************, AK 99731
July 24, 2024,8:58 am
Available for Pickup
*****************, AK 99731
July 24, 2024,8:56 am
Arrived at Post Office
*****************, AK 99731
July 24, 2024,8:55 am
Shipping Label ******** **** Awaiting Item
CANTON, MI 48188
July 11, 2024,7:28 pm

Sincerely,
Customer Service
Customer response
07/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I reviewed the response made by the business in reference to complaint ID ********, and agree this resolution would be satisfactory to me. The business, albeit painfully slow, completed their end.
Regards,
***************
Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
date of order - 6/20/24 expected arrival of part - 6/26/24 today is 7/8/24 and the part still hasn't shipped. Every time I try to check the status, I'm told it's backordered but will arrive on a later day. First it was 7/6. Now it's 7/12. I tried calling and asking for a human to speak to, but am on a never-ending hold. I tried using their live chat function, but the representative ***** couldn't tell me if the part is actually on the way to them or not. He then ended the chat abruptly when I said I would cancel and order for another supplier if he did not respond.I am now trying to cancel the order but have had no luck reaching a human to discuss. Very frustrating and now how to run a business. Selling products they don't have in stock without any notice that they don't have it. They suggest an arrival day that wasn't true, and now just keep moving the arrival date automatically without any follow-up.
Business response
07/12/2024
To whom it may concern,
The part shipped out on 7/9/24 and shows it will be delivered Saturday 7/13/24 by end of day Estimated between 10:00 AM - 2:00 PM. Tracking# ***************************************************************************************************************
We did not have the part at the time of the order. We usually receive stock in about 14 days from our suppliers as long as they have stock. This did take a little longer than expected. We are sorry for the delay.
Customer should have it tomorrow.
Thank you,
Customer Service

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