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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DTE saying I owe them $50.98 for my last month payment but I never got a email about it or a phone call I just got a notification from Life Lock today about it. As it on my credit record as it was sent to a *** collector and I never had a chance to even look at this bill they said I owe and it for June 27 - July 12, 2024 Which is only a few days and that seem very high to me even for summer month. I want this off my Credit report and given fair time to deal with this bill. I do believe the law state that they must get a hold of you before they put it on your credit report as part of the fair credit act.
Business response
01/29/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Allow 10 business days for resolution.Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is a home owned by ********* that is an abandoned property that the lights and gas are turned on the home has finally been boated up but gas and lights are still on. Dte will not turn them off because they are getting paid I have told them about the situation but hey will not turn energy offBusiness response
01/28/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for resolution.Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I can type my phone number in but can't find my account never could!!!!! I filed several complaints regarding this. Must not find cause something crooked! Why else would it not show? I can do a 3 way call and show it!Business response
01/27/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for resolution.Initial Complaint
01/15/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want to pay my bill but they want me to go Kiko or billing place I have no transportation to get anywhere I was going to pay with my bill with my credit card online but they blocked it otherwise I will lose my heatBusiness response
01/17/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Allow 10 business days for resolution.Initial Complaint
01/10/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi, I received a letter from a collections agency about a utility bill that was not paid through DTE energy. Upon looking at the account, I found that it was for a house in ********. I currently live in ******** and have no ties to this property, for which my name has been used on the utility bill. The account used my name, ******** ******, but misspelled my last name. However, the creator of the account must have used my social security number and address to set up the account. Upon discovering the fraud, I tried to cancel the account with *** but ran into numerous problems. First of all, DTE's identification verification process for setting up the account was clearly insufficient. Even though my name was spelled incorrectly, DTE allowed someone to fraudulently create this account under my name. Furthermore, *** would not let me cancel the fraudulent account easily--instead, I'm being required to jump through hoops in order to cancel the account. At first, they told me I needed to file a police report and then log into to my (fraudulently created) account, for which they created credentials for me. After I obtained the police report, then was unable to log into my account with the credential they gave me. Because of this, I called again and was told that I then needed me to go to their identity theft website and put together an identity theft packet. This identity theft reporting form even includes obtaining a NOTARIZED form of the ************************ Identity Theft Report. I'd like to obtain help in resolving this process of handling this fraudulent account. So far, *** has made it extremely difficult for me to resolve this issue. ***'s insufficient identity verification processes allowed this fraudulent account to be created, but I am being forced to jump through hoops to show that this is not my account, when the information on the account has been inaccurate to begin with.Business response
01/13/2025
*** is in receipt of this complaint. We will investigate and contact the customer, allow 10 business days for resolution.Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been denied Gas installation at my property since 2023. Resulting in my water pipes bursting the past couple of years causing a flood in my home the last two years.Business response
01/03/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for resolution.Initial Complaint
12/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DTE cut my gas off after i paid $362 I did not have all because their meter keep linking gas and why do they care they are OVER CHARGING US ANYWAY. My mom is stage 4 Reno patient and the heartless dog cut her gas off and the bill has a $0.00.Business response
01/02/2025
DTE is in receipt of this concern. We will investigate and contact the customer.
Please allow 10 business days for resolution.Initial Complaint
12/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have contacted *** about my December bill it is over twice the amount as the November bill I went from a $75 Bill to $180 bill they cannot explain how this amount of usage is possible with time I spend actually at that apartment they will not send a technician out to come check the meter to make sure the meter is correct and not broken or that someone has not tried to tamper with it and I am continuously getting the runaround.Business response
12/30/2024
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for resolution.
Customer response
01/06/2025
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action is in contact but there is no solution yet to this issue.
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
********* ********Customer response
01/06/2025
Waiting on electrician to come see why this bill is so high if there is a broken meter or an issue with the service price
Its in investigation and not satisfied yet with the outcome
Business response
01/07/2025
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for
resolution.Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had several techs at my house and each time ,every problem,, wasn't covered under the heating protection and the last time I was told my boiler heat exchanger was cracked and after over 2 yrs of paying for protection,it wasn't covered... i paid over 5g for a supposed coverage.... to be fixedBusiness response
12/18/2024
DTE is in receipt of this concern. We will investigate and contact the customer. Please allow 10 business days for resolution.Initial Complaint
12/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Terrible service... we lose power frequently (sometimes 4 minutes and sometimes 4 days). The power will drop out even with great weather and no wind or rain. Most of ***************** suffers from this extremely poor service! The company spends more money and effort on advertising than delivering dependable power and the price is up over 30% over the last year or so! *** needs to improve the infrastructure and service dependability. The other problem with these frequent outages is the damage/wear to all electrical appliances and devices.Business response
12/05/2024
*** is in receipt of this concern. We will investigate and contact the customer.
Please allow 10 business days for resolution.Customer response
12/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
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Get a QuoteCustomer Complaints Summary
374 total complaints in the last 3 years.
112 complaints closed in the last 12 months.
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