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          Business Profile

          Passports and Visas

          Detroit Passport Agency

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Passports and Visas.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Attempted to utilize service to get emergency passport. Employee that scheduled appointment was very facetious. Ultimately scheduled the appointment in another state 4 hours away instead of the office less than 20 minutes from my home. I was informed days before my flight of this "error". Cannot believe this level of incompetence is permitted. I spoke with the supervisor and "nothing could be done" very disappointed in this governmental agency.

          • Initial Complaint

            06/30/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Feb 16,2022 I paid for a passport and to get expedited. The passport was for a job position with spirit airline. I checked the website like i was told a week later which i seen that it stated that i should have my passport 3.15.22 . However 3.15.22 came i did not receive it i called the company and they stated to give it a week. I then waited a week and did not see it went to the post office and they stated to reach out back to Detroit passport agency but the lady at the post office then called for me .I filled out paper work and overnight to them i explained that i had to reschedule my interview for the 2nd time due to not having it. My interview was push back may 27,2022 due to not having a physical copy of my passport. I have called 23 times in the time and got nothing but they do not know when i will get it. i explained it was for employment. I never received my passport and have went to the post office and been calling after that still nothing. I lost the employment opportunity with Spirit Airline and still have not received a passport. I lost an employment due to the company i feel that i should be able to get my passport and my money back due to what I lost during this hard time in my life. It is going on 5 months and I still haven't received it

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          BBB Rating & Accreditation

          F

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          Contact Information

          211 West Fort Street Suit 200

          Detroit, MI 48226

          Visit Website
          (877) 487-2778

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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