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          Business Profile

          Towing Company

          Gene's Towing & Recovery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Towing Company.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was broke down. I have AAA GOLD membership ( which tows up to 100 miles). Genes towing said they accept AAA but would not drive the 13 miles from their business to where I was broke down and then tow another 16 miles from there. They said " we can't help you because AAA won't pay" I said what are u talking about you just said you accepted AAA. Then they said " well they will only pay half"

            Business response

            07/11/2024

            Genes Towing should be commended for upholding their business policies and standards, even in the face of a customer's frustration. It is important to remember that towing companies, like any other business, have their own set of rules and limitations when it comes to providing services.


            In this particular case, the customer expected ********************************************* to go above and beyond what was required by their agreement with AAA. While it is understandable that the customer may have been disappointed by the response they received, it is crucial to acknowledge that Genes Towing has every right to adhere to our contractual obligations.


            Furthermore, it is not uncommon for towing companies to encounter situations where payment discrepancies arise between customers and roadside assistance providers. In such instances, towing companies must prioritize their own financial well-being while still striving to assist customers in need.


            Ultimately, ********************************************* should be allowed to stand firm in their decision not to provide services that would result in financial losses on our end. It is important for customers to understand and respect the policies of businesses they engage with, even if those policies may not align with their immediate needs or expectations.


            Thank you for bringing it up to our attention.


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 45

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          711 Stephenson Ave

          Escanaba, MI 49829

          (906) 786-0004

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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