Reviews

Ive had the misfortune of dealing with Mutual Property Management for the last ********* experience has been nothing short of frustrating. The level of ***************** of accountability is appalling. Some of the issues Ive encountered include:False claims of missing payments: They've repeatedly lied about not receiving payments when Ive physically brought it to them along with DENYING payments due to owner wanting to sell home & asking us to vacate BEFORE lease is up causing unnecessary stress/additional fees. Broken promises: Mutual Property management consistently fails to follow through on commitments, leaving me to deal with the consequences & a lot of them at that. Never changing lock or giving us a different code for the front door after numerous times saying they would! (Weve never received a key for our home, we can only come in one door with a code.) Communication is virtually non-existent & attempts to resolve issues are met with dismissiveness or blame-shifting-even though they call you constantly. They only try to communicate via phone which makes sense now as they lie about everything they say. Even after sending multiple emails stating I only want to communicate via email to prevent miscommunication. It's clear that they prioritize profits over people.I would not recommend Mutual Property Management to anyone. Prospective tenants, or lessee beware: carefully review your lease/contract & inspect properties thoroughly before signing ANYTHING! Specific issues:Payment processing issues Property maintenance and repair problems Unreliable communication Lack of accountability!Advice to others:Verify payment receipts. (PHYSICALLY HAND THEM PAYMENTS & get a receipt !!) Document property condition before moving in (they dont give you a checklist even after you ask for over a month so take lots of pictures.) Set clear expectations& get promises from them in writing. Please be cautious when dealing with Mutual Property Management.