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          Business Profile

          New Car Dealers

          Randy Wise Buick GMC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In May 2024 I purchased a vehicle from Randy Wise, a 2023 Buick Encore GX. Less than a month from purchase the vehicle started to malfunction via the radio and apple play connections. Sent it service. Supposedly fixed, a week after picking it up from service, issues started and progressed to powering issues and a broken lift gate. Sent to service again only to have the same issues continue. Dealership agreed to place me in a different vehicle since this one appeared irreparable. Since then I have continued speaking to a general manager and sales person to no avail. Still have a car with issues, dealership has not made good on their word and have now stopped responding.

          • Initial Complaint

            09/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Purchased the truck 2 months ago, unable to get my vehicle registered. I want my sales tax anbd shipping refunded from them and the title of my truck mailed to me NOW or it will be lawsuit time. I am fed up, I have sent email after email and they keep blaming beacon. Asking for other items, it appears they don't know how to sell cars out of state. Truck had a h*** of a lot more damage than expected, including a broken driver seat, should have denied the truck and made them take it back. SO, expect email responses, NOT A CALL as I want a paper trail of all of this for my lawyer.

            Business response

            09/25/2024

            We did not receive a valid registration from Mr. ******* which delayed the completion of the title work. However, after several phone calls, the *** in Mr. ******** state has accepted the expired registration, confirming that he still owns the same plate. We have overnighted all required documentation as of September 23, 2024.

            Customer response

            09/25/2024

            [A default letter is provided here which indicates your rejection of the business's response. 

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

            [You must provide details of why you are not satisfied with this resolution. Please type details here:]

            Regards,

            ***** ******

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought a used vehicle with a 3 month powetrain warranty. They said truck had an inspection done. After leaving lot, steering on truck is messed up. Their mechanics missed this in the inspection *** sold me a truck that might be unsafe to drive. A shop is saying steering gear box is bad. Randy wise will not take responsibility for selling a truck that could have steering lock up on the highway. I want this fixed correctly. And they said no. U bought it as is. But they sold it non functional. Not happy

            Business response

            08/08/2024

            8/8/24

            Better Business Bureau Case #********

            Dear Customer Engagement Specialist,
            We have received your letter regarding a new complaint with *************************. I have reached out to the client and his mother. They brought the vehicle into us on 8/6/24 at about 11:30 a.m.
            I have driven the vehicle with the technician and we did duplicate the clients concern. After inspecting the truck we did find that the u-joints in the intermediate steering shaft were binding intermittently. We did make the repair to the steering shaft and test drove again to find no further problem with the steering. Unfortunately when the customer made a concern with the truck it was only with the salesperson and not a manager at the dealership nor did the issue get escalated to a manager. I apologize for that. Truck is now repaired and client has been contacted. 

            Customer response

            08/10/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************

          • Initial Complaint

            03/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 7/30/2019, I purchased a vehicle from Randy Wise Buick GMC in ******, **. With the vehicle, I also purchased an extended warranty with a contract term of 60 MONTHS or ****** MILES. *** vehicle had ****** miles at the time of purchase and it was explained to me that this would give me an additional ****** miles of coverage, NOT that the coverage expired at ****** total miles on the vehicle. If I sign a NEW contract, it starts the day I sign the contract, NOT the day the car was made. It was explained to me that this extended warranty would give me an ADDITIONAL ****** miles, therefore, my vehicle would be covered up to almost ******* miles. *** that my vehicle is in for repair, they are claiming the coverage is expired.

            Business response

            03/25/2022

            At this time Management has worked with our *************** Contract Provider & our ****************** to reach a solution. Management has been in contact with ******** throughout the entire process. ******** has recently been presenting with solutions and is currently working with Management. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2530 Owen Rd

          Fenton, MI 48430-1768

          Visit Website
          (810) 629-1551

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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