Reviews
13 Customer Reviews
Review from FordConsumer
1 star06/02/2024
Initially it was going well. Then it started to go down hill. Worker did not have a reciprocating saw that worked to finish drained pipe install due to tree roots. So I came out with mine and helped. ******* helped for a minute then threw shovel and stormed off cussing saying his company was b.s. and this work was b.s.(have on camera saying this). Walked off the job. Installed wrong window well. After they left I went into crawl space myself and was not happy with the quality of work done for the many thousands I paid already. Found out the beam that was supposed to be good after inspected and assured old wood was very durable but was not good when they started jacking it up. So reached out to Manager ******. He took a few tries to get a hold of but then finally answered where they were sending best ******* out to fix any problems with job and Manager ****** would show up as well. Well fast forward to Tuesday April 30th. The ******* shows up with ****** the manager. ******* agrees that beam isn't great and needs sistered with wood or completely replaced. My floor didn't ever get jacked up like I was promised due to beam so this is a must to fix. So Manager ****** tries to go down there and cannot fit into window well. This is the whole reason I paid over a thousand to have a window well installed so contractors could get down into crawlspace with ease. So Manager ****** looks at work order and they installed the incorrect window well. So they replace with the correct bigger one that I originally paid for and wanted but didn't know it didn't have a cover that goes over it so it's a huge hole near my front door that someone could fall into and *** me as a homeowner (reached out to ****** for quote to pay extra for a cover that they sell for it- replied that he would look into it but never got back to me). Also the door for crawl space was a piece of plastic with foam glued to it that they called an "insulated door"(not really it's hand made c*** for money paid)
Foundation Solutions 360, LLC Response
06/06/2024
All issues have been resolved with ****************.Customer Response
09/10/2024
They did indeed come back out and made me feel better, but I have yet to check the work due to back problems. They did help me out with a cover for crawl space window well.Review from Amy H
1 star04/21/2024
****** workmanship against company. Gerryrigged sump pump installation. Incorrectly done water expulsion from basement. Allowed water to flood our yard instead of correctly disposing of it into a nearby ditch even after requesting it to be done correctly. Company refused to comply with customers wishes. Was toldwater problem would correct itself in time. Never did. Had to have another company come in and finish job instead. Had to have sump pump redone by another company. Company has NEVER issued our lifetime warranty to customer inspite of several requests on customers part. Even spoke with company owner with no help from him. Customer spent a lot of money to get basement repaired and water problem resolved. All company did was dump the water in our back yard. We are extremely unsatisfied. This company in our opinion is dishonest. Would NEVER recommend company to others. We went with company because they stated they were Veteran owned and operated. We feel that means nothing but a way to get business they dont deserve.Review from Steve D
1 star04/12/2024
This place is a rip off. They dont do what they say. they sell a job and only do half of what they said they would do. Had to do the job twice and still wasn't correct. Never received a receipt even after I called twice and talked to somebody. So I guess I have no warranty or guarantee? They act like there all concerned but no action.Review from elizabeth p
5 stars11/04/2023
i brought a condo not knowing the basement wall had previously been worked on, and that it had failed, fs360 came in did a great job, very polite, and cleaned everything up along the way, i will highly recommened fs360 to anyoneReview from Teresa W
4 stars09/07/2023
**Consumer Update**
"I feel that my concern has been taken seriously and resolved. The owner called me and answered my questions about what could have happened with the first call (the answering service may not have been clear with me which Tuesday the appointment was for--that day or the following Tuesday). He apologized for the second instance where the receptionist should have called me back. He assured me of their legitimacy and made a new appointment with me to try again. Thank you."
I called the company early in the morning about a possible crawlspace issue. They asked for my name, phone number, address, email and some of the background of the issue. I gave them the information except for my email which I said I wanted to hold on till I knew if they could even come over. The person who spoke with me did not press for that at first and continued the intake process. When it came to scheduling an appointment though, she told me they needed my email address. I did give it and then was given a 6pm (that day) appointment for someone to come over and do an initial inspection. Also, I believe I was to receive an email confirmation. I did not receive an email confirmation.Shortly after 6pm when no one arrived, I called back the company. The person who answered said that she would have to check to see if there was an available technician. I asked how I could have been given an appointment if there wasn't someone available. She said she'd have to check the schedule and call me back. She confirmed my name, and I think most of my information. I never got a call back that evening or even two days later (as I'm filing this review/complaint). I feel this is very unprofessional at the least and perhaps even predatory given that the company has my information.I would very much appreciate the BBB finding out about this company and getting back with me. Thank you.
Review from Grace G
5 stars06/25/2023
**** and ******* from FOUNDATION SOLUTIONS 360 recently reconfigured and installed the downspout on my home to allow for the installation of a section of fencing. They arrived around 8:30 a.m. and spent hours IN THE RAIN grading the dirt and installing the new downspout and fence section that had been removed preceding house foundation work. **** arrived the following day and worked AGAIN in the rain. His knowledge, expertise, and work ethic exceed the standards of any contractor who has ever completed work on my home of 20 + years. His attention to *****************, and quality are amazing. After having completed the work, ****--still working in the rain--took the time to hose down my driveway leaving it tidy and dirt-free. Call Foundation Solutions 360 to reach a company that is dedicated to meeting customers' needs and to helping resolve difficult home issues. I am impressed by Foundation Solutions 360 and the honest, cometent, professional way they do business, as well as their commitment to doing a good job and to customer satisfaction.,Foundation Solutions 360, LLC Response
06/26/2023
Thank you so much *****!It was a pleasure working with you.Review from Alice V
4 stars06/09/2023
**Consumer Update: Foundation Solutions 360 was able to resolve a situation in which they were replacing window wells and a drainage issue in my basement. They came out again, free of charge, and rectified the situation to my satisfaction.
I would give their company four stars for correcting the situation, and resolving any issues that were a problem before.*****************************************************************************************************
I had a terrible experience with this company. The original excavation was not done correctly, and when requesting them to rectify the situation, was told I would need to pay an additional $3500 to have them return, even though I was not at fault. The owner was arrogant, and unreasonable, and not willing to comply with their own number 1 goal: customer satisfaction to say nothing of the quality of their companys workmanship and integrity. I would caution anyone against hiring Foundation Solutions 360! AliceVW
Foundation Solutions 360, LLC Response
06/26/2023
This job was fixed and customer is supposed to remove this complaint.Customer Response
09/20/2023
Please take off this original review and replace it with the 2nd one that was submitted 2 weeks ago. Thank you!Review from Amy D
5 stars04/03/2023
Honest and Awesome! I thought I had a foundation issue and ************** was the first company I had out for an estimate. ***** explained everything in detail, pointed out several areas on the exterior of my home which could be causing my problems. He offered and interior and exterior solution price. I had two other companies come out and the 2nd one had me thinking my issue was much worse...same with the third company. I reached out to ***** and said the problems were worse than he thought and he asked if we could chat...NO PRESSURE to go with his company. After checking a few areas of my current water system, I decided to call him back. Thank God I did! ***** told me to first call my plumber to check out the current system. I did, and the next day the plumber came out and UNCLOGGED my current system. I didn't need a new one :) If it wasn't for *****'s honesty, I would have been paying a ton more money. Thank you to ***** and the owners of Foundation Solutions 360 for caring about the customer AHEAD of your profit!!!! If I (or any of my friends/family) need foundation work, I will call/recommend this company!!!!Review from Sarah O
5 stars01/11/2023
360 Foundations did a great job with my basement work. They were punctual and cleaned up totally after the job. I had work done because when I removed the paneling from the basement walls I discovered that the drainage channel that was along the bottom of the walls was just a simple "V" cut into the floor. They came out and installed a real drainage channel with pea gravel and a gutter like channel that would carry water to the new sump pump installed in a corner. I already had a sump pump but it also holds the radon system so an additional crock with a backup battery seemed the way to go . I have a dry basement but being in a flood way I think being proactive is smart. I found that all of the employees were polite, pleasant and professional. Always interested in making sure I was happy with their work. Service is very important to the company.Review from LC D
1 star12/27/2022
AT THIS TIME - I'D RATHER NOT EVEN GIVE ONE STAR!!!!!Today is December 27, 2022 - I have been waiting since December 21, 2022 for ANY correspondence to the complaint that I reviewed in person with the salesman, R.T., who signed off on my documentation, that he agreed my concerns were valid.... All home renovations that had been scheduled to take place after the leveling of the home, have to be rescheduled due to the 934 Square foot home NOT BEING LEVEL after $13,950.00 payment was made. CAUTION CAUTION CAUTION in dealing with this company!!!! I will update as soon as they communicate with me...... I hope to be able to leave a glowing report, but at this time, I cannot.
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