Hotel Reservation
Booking.com USA, Inc. (Part of Booking Holdings, Inc.)Headquarters
Find BBB Accredited Businesses in Hotel Reservation.
Information and Alerts
Important Information
Additional Info
Booking.com has closed their U.S. headquarter office located in Grand Rapids, MI, and all customer service is now being handled from Amsterdam. On December 7, 2022, Booking.com notified the BBB of the following:
“The BBB claims are now handled by our Amsterdam office and the Senior Relations Specialists are in charge of those claims. We are reachable at: cs.relations.americas@booking.com; or
Customer Relations
Booking.com B.V.
Herengracht 597
1017 CE Amsterdam
The Netherlands
However, we cannot be reached by phone.”
As a result, the BBB can no longer accept
or process complaints regarding Booking.com.
If you are experiencing a problem with
Booking.com, we suggest you first contact the company directly at the above referenced
email or address.
If this is unsuccessful, you may wish to
contact your local Attorney General’s Office or the Federal Trade Commission at
ftg.gov or 1-877-382-4357 to initiate a complaint with their respective offices.
In addition, the BBB has located an
organization in the Netherlands that may also be able to assist consumers with
complaints, however, all correspondence is in Dutch:
Authority for
Consumers and Markets
PO Box 16326
2500 BH The Hague
The Netherlands
Ph: +31 70 7222 000
Fax: +31 70 7222 355
www.acm.nl/en
Additional Info
Booking Holdings Inc. family of companies includes Booking.com, Priceline.com, Agoda.com, Kayak.com, Opentable.com and Rentalcars.com. Each brand operates as its own company and would have individual BBB Business Profiles. Please note that this BBB Business Profile is for Booking.com only.
If you are seeking resolution to a complaint, please be sure to file the complaint against the correct company name and location. If you are seeking to share your experience with the company and are NOT seeking resolution, a review is the proper platform. Again, please be sure to file your review under the correct company name and location.
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