Reviews
1 Customer Reviews
Review from Sarah N
1 star01/01/2025
BE AWARE!! This company has twice now illegally unapplied payments I made and applied them to fabricated charges that they put on my account. Their staff is unprofessional and unqualified. We have had a massive increase in complaints, financial issues and overall property care since they took over our association.
Grandmark Property Management Response
01/03/2025
This Co-owner failed to pay her two assessments in a timely manner, resulting in legal fees on her account. Co-owners in the association are charged monthly dues and assessments, from time to time. This Co-owner failed to pay her assessments (which was due January 2024 and April 2024). Due to these assessments not being paid on time the Board of Directors directed our office to send her delinquency to collections, which we did. The legal fees were rebilled to this Co-owners account (which was legally completed per the condominium documents of the association). This Co-owner has called our office many times and was very unhappy with the fact that there was an assessment. The Board of Directors direct our office on when to increase monthly dues and when to administer assessments--we then comply with their request(s). Grandmark Property Management has done nothing to warrant this review. Statements are sent on a monthly basis and the Co-owner was fully aware of the assessment(s) well before they were due. We have done our best to explain this (many times) to the Co-owner. There are no issues with the Association as incorrectly stated in the Co-owners review.
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