Complaints

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Irish roofing replaced my roof on Monday September 16. They messed up the edges of my roof and left holes underneath the shingles making my roof vulnerable to mice infestation as well as moisture getting in ( rain/ snow)

  

  Business response

  09/23/2024

  Irish has been in contact with the customer and has a service scheduled to resolve any outstanding issues.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  > Invoice received June 7 2024 > Paid $15,000 on June 10 2024 >They committed to provide new roofing >They were misleading in contracting with general terminology and verbal promises - I, the customer was not aware that ***** are generally considered to be part of the siding. The sales representative verbally assured me that the corners of the ***** were considered to be corners included in "bottom valleys and around openings" as written in the contract. - If repairing the ***** is in fact a siding job and not a roofing job then a second subcontract should have been written to address some "bottom valleys and around openings". >The company has not tried to resolve the problem. They deny making any verbal statement or promise to fix ***** in the contract >Invoice number *****

  

  Business response

  06/18/2024

  Irish contracted with the customer to replace his roof and has completed that work. There is additional work customer needs performed on soffit, and ****************** is meeting with customer to assess and schedule additional work.  Customer is in agreement with the proposed resolution. 

  Customer response

  06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My roof was replaced....there is a spot on the ceiling in the bedroom...looks like a leak...they won't return my calls...I owe them money but I want this repaired..they are threatening me ...to put me into collections for not paying them.

  

  Business response

  02/08/2024

  We have sent technicians to the customers home on multiple occasions and have been unable to locate an active leak. We have agreed to paint a spot on the customers ceiling and reinspect for any possible issues.  The customer is in agreement with these actions and has agreed to pay amounts owing.

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Irish began the work on my home on July 21, 2023 and finished on July 27, 2023. Before they left, a representative did a walk around and pointed out problems that he noticed, made notes, and told me the issues would be fixed. After two weeks, I called them, which is when they told me they had no record and would send someone out which happened within a few days. Two weeks later, they had a sub contractor come fix all my of window weep-holes that they had covered when replacing the siding of my house. He stated that it was going to be a patch job due to not having the proper materials, but he would do his best to make it look as okay as he possibly could. After he was completed with the repair, he pointed out multiple other problems that he noticed while he was working. I contacted Irish the following week listing all the other issues found, along with the previous ones found by their inspector, to find a resolution or schedule a repair. They told me they will send someone out to fix my window. After a month with no contact, I called and finally got a contractor out to measure my window; it has now been over a month again with no contact. The other issues still havent been addressed. The following issues have yet to be rectified by Irish despite multiple attempts to contact and bring it to their attention:1. Broken window frame (still awaiting repair). 2. Lack of seals around electrical and pipes. 3. Used scrap siding on front of house; visibly not flush or aligned.4. Aluminum wrapped fascia not connected properly in multiple locations; misaligned.5. Aluminum wrapped fascia cut into to make room for J-channel.6. OSB visible from driveway.7. J-channels are misaligned. Along with the unresolved issues, Irish has still not rectified compensation for the repair that was needed after AC electrical wiring was damaged during siding removal and subsequent AC repair.

  

  Business response

  12/22/2023

  We have been in contact with *******************  He spoke with Irish's COO and an appointment is scheduled to address any concerns.  While there have been issues with material lead times, we look forward to addressing all of the customer's concerns and resolving any outstanding issues. 
  

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel truly awful about my new ************** that were VERY poorly installed June/July by Irish Roofing & Exteriors ************. Irish botched big time, damaged existing siding+facia too, wasting everyones time and money. Regrettably, I paid the same day that I was invoiced. COO *****/***** kept all my money but failed to perform.Do I have a difficult roof? Nope. I wouldnt say any roofing job is easyroofing is hard work. "straight-forward 5/12 slope, 35+ square, 1-story 1-layer tear-off per Montell.Irish knew/took photos (6/26, 7/26, 8/2 re-inspection, 9/22/2023 re-re-inspection), but then nothing happens, empty promises ("try caulk/swap 60+ shingles out?"), not a real solution, cant be fixed/patched. Irish is adept at getting online reviews flagged/taken down too. Inspection report verified:*Roof needs to be replaced, (again)*25+ areas with low driven nailsEvidence of water (FAILED)Drip Edge (FAILED)Some cracked shinglesExcessive granule loss (FAILED)Worn areas on many shinglesLow driven nails 70%Seams are unalignedDamaged gutter ***************** Shield/Underlayment damaged, not laid properlyExposure Ranges from 4.4 to 5.9 inchesIf only a few (<5-) shingles needed to be swapped out, thats fixable, but NOT hundreds. Epic install fail.Irish replaced facia boards too high up so now STANDING WATER PUDDLES ON NEW SHINGLES. Nails/staples sticking through new shingles. Dozens of shiners. Visible nails = little funnels for water to infiltrate. Black tar+dents+scratches to house, and shoe print rips, drip is air-nailed through, bad Ladder damage, wrinkled IW, super ugly gutters.What house protection? -dropped junk everywhere: lawn/landscape beds/sidewalk/driveway (photos = no tarps here!)Many serious errors, leaks, shady cover *** too=SPRAY PAINTED! Sub-sub-contractors w/ ***** lic. plates.Numerous major install mistakes this bad are impossible to hideplease see all the photos.********-DO REQUIRED.

  

  Business response

  11/17/2023

  Irish Roofing has spoken with **************** on multiple occasions regarding alleged issues with his roof and gutters installed in June 2023.  Unfortunately, after speaking with ****************, Irish has come to the conclusion that the ask and ethics of Mr. ******* demands are not something that Irish can or will agree to.  As of the date of this response, there is an inspection scheduled with the manufacturer.  After that inspection, Irish will either a) do what is recommended by the manufacturer, or b) if Irish continues to disagree with demands made by ****************, Irish looks forward to defending itself and the work it has performed and pursuing **************** for the amounts that remain unpaid.

  Customer response

  11/28/2023

   
  Complaint: 20851489
  
  I am rejecting this response because:

  Irish and I are both waiting for a reply from Certainteed at this point.

   

  The leaking new roof is 100% paid for (see attached invoice and cashed check for $20,061 dated 6/21), but this roof is awful with hundreds of mistakes per other roofers. Yes, I was forced to involve the shingle maker (Certainteed/************), which a customer should not have to do, but necessary due to the systemic lack of follow-through by Irish. 
  

  Irish seemed afraid, months ago, of having the shingle manufacturer, Certainteed / ************* look over their botched craftsmanship, when I asked ***** to involve Certainteed, please. Realize that *********** wont even engage unless first THE CUSTOMER HAS ALREADY PAID IN-FULL: yep. ****************** refused to call manufacturer AND also refused to provide me with a contact at Certainteed (see emails).  Now, I have had to do Irishs job and have an inspection. 

        *To that end, dear BBB, I think we need more time.  Since we have not yet heard back from the shingle manufacturer, Certainteed / ************* there remains a need for additional time before any action should be taken to wrap up this BBB complaint. The manufacturer inspected on 11/22. I hope everyone had a decent Thanksgiving holiday in the meantime.
  
         *Has Irish heard from Certainteed since?
  
  
  I am pleasantly surprised that Irish gave a 11/17 reply, given their previous lack of timely communication. I received notice just today 11/28 from the BBB saying I can now answer, so here is my same-day response:
  
  Irish may be attempting to paint me in a bad light writing "ask and ethics.":  

  1. The ask is a written quote (previously attached), and its their fault: I am forced by Irish to ask for my money back and more to have the roof and Irish's physical damage redone by Somebody, since Irish is refusing to redo it themselves. 

  2. The ethics are this: Irish cant keep my roof money (100% paid in-full, see attached) AND yet also fail to properly install a new roof; now thats unethical.  Whats up? 

  
  In October ************** (Irishs principal per BBB) called, just once, and said he didnt want to re-do all the mistakes; thats NOT okay.  Irish already previously agreed to re-do their awful gutters, but then ***** got stuck on the minutia and he stalled out October 2.

  If ***** has changed his mind again, I still remain willing for the project to be (re)done correctly.
  
  When I read Irish looks forward to defending itself and the work it has performed and pursuingfor the amounts that remain unpaid I see Irish ethics in practice. Irish admits their bad gutter install was unacceptable. Breach of contract.  FYI the gutters are the last ~5% of the total project cost. Of course these BAD gutters remain unpaid because, as agreed, Irishs gutter installation was a total failowner ***** even called gutters pretty bad.  What amounts that remain unpaid that are collectible at this time?  NONE.
  
  BBB, like Irish said in their 11/17 response, I also want to say again that we need more time to allow the manufacturer, Certainteed shingles, to get us their results.  Please stay tuned... 

  
  Sincerely,
  
  *************************

  

  Business response

  12/08/2023

  As stated in its previous response, Irish disagrees with demands made by **************** regarding the replacement of his roof.  The shingle manufacturer has not returned a report following ************** of Mr. ******* roof.  Irish is confident the report will find that Mr. ******* roof meets manufacturer specifications and is covered by the manufacturers warranty.  If there any issues are identified, Irish is willing to address them provided Mr. ******* demands meet the manufacturers recommendations.  Irishs previous response remains unchanged.  If Irish disagrees with demands made by ****************, Irish will defend itself and pursue amounts owed for unpaid work performed.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Irish roofing was contracted by my neighbors to put on a new roof. My neighbors were at work when the work crew arrived and set up all their equipment in my front yard. I went out and asked what was happening and they said, "We thought this was the same property" I told them it wasn't but they were all set up so (like a fool) I didn't make them move everything off my yard. They proceeded to throw shingles, etc. off the roof next door and they were raining down into my yard as well. The next time I went out they had moved a large trailer into my side yard. I told them that the ground was saturated from recent rains and that it couldn't support the trailer and would ruin the grass. I was told that it was specially designed not to cause harm and would be ok. I was skeptical but the mess was already there. When they tried to remove the trailer it gouged 8 inch deep holes in my yard and ruined large patches of the grass. The ******* of the crew said that he would fill it in and fix the grass and as a way of making up for the inconvenience and damage he would come back and fix a gutter on my house that he noticed was missing a nail. This was in March and I am still waiting. A half hearted attempt was made to fill in the hole and some grass seed was thrown down but it still isn't right and repeated calls to the Irish roofing have been ignored.It is clear that they never had any intention of making this right. They left roofing nails and trash all over my yard and left a female senior citizen to deal with their mess.

  

  Business response

  07/12/2023

  ****************,
  
  We reached out, and you spoke with our COO yesterday evening.  We have scheduled a time to come out later this week to fix your gutter.  We look forward to meeting with you and resolving this issue.  Please contact us directly if you have any questions or concerns.  

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/4/2022 work was finally done..flat rubber roof price was 20875..problem is wasnt leaking on the one side of roof now it is first they blamed the masonary(had a masonary confirm its not from that) I had two other roofers up there say one side of roof is okay however the other side a big spot has to be taken back up and redone as thats how water is getting inside our building, Irish is saying they did it right and refuse any wrong-doing other roofing company even called them for ** to let them know the spots to redo however they just refuse to fix it and I have a roof that is leaking on the walls inside

  

  Business response

  05/09/2023

  ******************,
  
  We reached out, and you spoke with our COO this afternoon.  We have scheduled a time to come out later this week to address any areas of concern.  We look forward to meeting with you to determine the cause of the leak.  Please contact ** directly if you have any questions or concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩