Complaints

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Instacar sold me a car where inekected for the extended warranty. Thinking it was a great idea as it was an electric car. I reported issues on day 1 and they referred me to the warranty which was not paid. They also noted to me they were not actually a place to have a car fixed and could only refer me. Sent notice of intent and consumer complaint. Have not gotten any word from them sense. They have still, 6 months later not paid the warranty that I paid cash for.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I Purchased/Leased a 2018 GMC ******* (Vehicle No., *****************) InstaCar GR Auto Sales located at **** Remembranced Drive, Grand Rapids ******** on 09/19/2022. I was informed that my monthly payments would be $823.00 dollars each month with 36 monthly payments which were set up to be direct deposited from my bank account. (That was one of the requirements in order to get financing). My first payment based on my contract was due on 10/19/2022. On 10/14/2022 the lender attempted to withdraw a payment from said mentioned account, which funds were not available. I contacted the lender and expressed my concerns. Very rudely I was told that my payments are set up to be withdrawn bi-weekly. I was never told such information, and that it is not stated on my contract. On the 20th of October I attempt to make my payment online as instructed and transaction would not go through. I then called call them and expressed my concerns. Again, I was rudely informed that my payments were late and that I'm in default. Lord behold my vehicle was repossessed the following week. Once again, I contacted the lender (********************) and was rudely explained that I was contacted via email (2) days prior to being repossessed that the vehicle will be confiscated if payment was not paid within 48 hours. I have purchased and financed many of vehicles before, but never experienced what I been through with this said mentioned lender. The purchase of the transaction took place at InstaCar GR Auto Sales was stressful and very conceiving. The total process was done via online signing, then once complete I was given a copy of the transaction. It mentioned nothing of the trade in other than I was transferring my license plate. It also stated that I put $1291.51 down payment. I did so such thing. The whole process seems shady. I am now without the vehicle I purchased/leased or my Trade in.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle from them and was told it was inspected by **************. I have proof they did not. They're supposed to handle any mechanical issue before my warranty starts. I have gave one estimate from ********* and they tried to discredit them and say bad things just so they didnt have to pay any attention to my estimate. They didnt even want a copy to give to their mechanic. Their mechanic did not fix everything and should be held accountable as well. My car wasn't safe. I just paid $1,400 for struts, links and and alignment. I had to finance this because i didnt have the money and they refuse to respond to me to settle this. They had my car for two weeks just to give it back not fix. They chose to only do one ball joint when the vehicle needed major suspension work.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car from this place in november 2021 it had no seatbelts etc. Anyways traded it in for another vehicle and they didnt finance vehicle for 40 days after i had it in my possession. Put my old plate from car on to new one and it wasnt even legal. Anyways i signed a contract etc and now the dealership is threatening to come to my house for more money. Also harassing me saying i dont pay my bills and i lie. Funny thing is they lie. They couldnt even sell a car without one of them blowing up. They spot deliver vehicles and threaten to take them back. My bills are not there business and they have no right saying anything about that. If they would sell there cars without one issue the first time around we wouldnt have an issue but want ****** and complain about fixing breaks. Anyways they are threatening me and they did all this backwards. My employment was verified by the bank so im not sure why i am a liar. Please address this issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩