Complaints

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Eagle Auto damaged my vehicle. I paid $2,125.45 for a timing belt package with cooling pump replacement, plus valve cover adjustment and gasket replacement. When I picked up the vehicle, all the lights on the dashboard came on. They said my alternator was overcharging. Coincidentally it went bad while they were working on the vehicle. I paid an additional $470.12 for a new alternator.Over a few weeks an initially quiet squeak grew into a loud constant squeak.Also my coolant was low, so I topped it up (which Ive never had to do in the past - it ALWAYS stayed exactly the same level for years).Since the squeaking continued increasing, I called **********. They told me the tensioner might be bad, and quoted $800. I declined.They replaced the belt under warranty 5/14/24.Later, the squeak returned as bad as ever. One day while changing my oil I noticed power steering fluid leaking onto the serpentine belt! I called. They told me I could spray the belt with brake cleaner and belt conditioner. I replaced the power steering fluid hose although it didn't seem damaged.The cooling reservoir is consistently low. There must be a leak because of the work Eagle Auto did, because it was always constant in the ******** day I opened the hood and saw smoke coming from the engine. I noticed the source: oil seeping from a leaking valve cover gasket which I recently paid them to replace. The last piece of the puzzle fell into place. I woke up early this morning with a flash of insight: all of my problems are connected to Eagle Auto. Everything was fine before them!I request ********** pay to have their work evaluated and fixed by a different shop of my choosing.Could you please help? I request no compensation for my work or the expenses Ive incurred. Id just like to know my vehicle is in good shape because its literally all I have and I depend on it for my livelihood.Eagle Auto damaged it 10/11/23, and I finally realized their culpability on 11/28/24.

  Business response

  12/12/2024

  Our District Manager has been or will be in contact with the customer.

  Customer response

  12/17/2024

   
  Complaint: 22628069
  
  I am rejecting this response because:

  They said they would contact me and I have not been contacted (I am monitoring my calls and voicemail). The number on file is correct although the formatting is weird in the BBB system. 

  Just for extreme clarification, my number is:

  (317) 969-773

  I do hope to receive a call.

  
  Sincerely,
  
  ********* *********

  Business response

  12/18/2024

  I'm not sure why this complaint is being managed by BBB **************  The location where the consumer had the work done is in ************?  It has nothing to do with the shops in the ************* area.

  Business response

  12/18/2024

  I have asked out District Manager to reach out to you. The phone number that we have in the system was not the number that we had on file. I gave him your correct phone number.

  Customer response

  12/26/2024

  I never received a call from the company. They replied twice that they would call and they did not call. They have not contacted me in any way.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 8/5/24 I dropped my 2013 Mercedes-benz C300 sedan off at Butitta Auto Repair Shop with the intention of getting ac repair work done. When I called on Friday, 8/2/24 to set up the appointment I spoke with Hadjii. I explained to him what work was done regarding with the ac. I informed him the AC free was recharged and the ac didn't work because it had a leak somewhere. I informed him that our shop had tested the AC pump which was in working order and the car was not throwing any codes. I was wanting to set up and appointment to see what else was going on with the ac. I asked him the process of how they test the AC and an estimate as to how much it would cost me. Hadjii informed me of their process that it would be a take about an hour at a rate of $150 to inspect the system and to add free to recheck the system. I was looking at the most $200-$250 when everything is said and done. I dropped my car off on Monday. I reinstated my concerns and what work I was looking to have done along with a sensor that I had purchased for the ac system in case if it was the sensor that needed to be replaced. They had the car all day long. I received a phone call close to 5p.m. from them telling me that they did a pre-inspection of the car and it needed a bolt around the muffler clamp and rear brakes. They had also put free in the ac system which it had a leak somewhere so they wanted to install the sensor and recharge the system then it should be good to go. I told them to go ahead thinking that the ac problem would be fixed as they said they had already tested the system. An hour had passed and they gave me a call back saying they installed the new sensor and the car was now throwing another trouble which they didn't know where it was coming from and wanted to retest the system yet again. The shop gave me my car back not fixed and I still had to pay $350.73 which was more than they quoted me without fixing any of the issues. 8/6/24 at 12:06 p.m. in the amount of $350.73.

  Business response

  09/05/2024

  My name is Rich F******, District Manager for the Butitta location in Janesville, Wisconsin.  I called and left a message for ***** ********* at ************.  My attempt to contact the customer, is to discuss a possible solution to this complaint.  Below is the abbreviated version of events:  
  
  The vehicle had the original A/C diagnosis approved by the customer which was determined to be the high-pressure switch located on the A/C condenser. This was determined both by active trouble codes in the A/C module and electrical diagnosis of the original component, there was also a minor freon leak at the component. The vehicle was then charged with freon and had A/C for a few moments before the vehicle had set another trouble code for an open or short circuit in the A/C clutch and de-activated the A/C compressor again. This being the time when we requested further diagnosis labor to figure out the extent of the new issue. At that time, the customer had denied further work, and we removed the new freon to save the customer that expense and prepared the vehicle for pickup.
  
  Thank you for your assistance in this matter….
  
  Rich F******
  O: 612.772.9998
  M: 612.518.4193
  rf******@greatwatergarages.com
  greatwatergarages.com  
  
  

  Customer response

  09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was wrongfully charged for repairs that were not complete. I was charged when car had freon and I supplied the circuit switch. I was given two different prices first when I dropped the car off and then again when I picked up the car. That is why I had chosen to take my car back. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle to Canganys on *********** and got a quote for $1400.00 to FIX my AC on my **** ***** Trailblazer last week. Went to pick it up. It was $1600.00. Paid it. Drove out of the parking lot and every time I turned the ac on it would die. Took it back. They said $288.00 will fix your problem. Throttle body needs cleaned. Took it back. Paid it, then the ac wouldn't stay cool. Took it back, they said another $900.00 will fix it. Needs a new condenser. Yours is leaking!!!!! So ******* later and no ac still. They should have known that was leaking the first day I took it in and added that into the quote. (Because it was not leaking) they,are just ripping ppl off.

  Business response

  10/13/2023

  Hello. I have reached out to our shop location and they have informed me this situation has been rectified with the customer. Our team brought the customer back in and replaced the ** Condenser as a good faith repair for free. We went above and beyond to help this customer out and now we cant get ahold of them to retract the BBB complaint.  What should the next steps be?  Continue to try and get ahold of them?  I know the customer left the shop extremely happy when the free repair was done, but unfortunately this was after the BBB complaint. 

  Thank you. 

  Customer response

  10/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩