Reviews
2 Customer Reviews
Review from Keith T
1 star08/27/2024
I was devastated. I didnt know what to do. I just wanted my car fixed. They overcharged me and miss handled me. I be took my car to Wally Chevrolet for engine noises and they said that The car didnt have any oil in it. So they rebuilt the motor and charge me $7500. A few months later the engine is making noises again and taking back to the shop was given a rental over the weekend and a few months after that a rod goes to thew the block and now they dont want to warranty the work. The engine didnt even last six months on the road. I was contacted by upper management trying to lowball me and offer me pennies on a dollar for my car instead of trying to warrant you to work they want to weasel me out of my car. I was offended and I said no there is no way I will accept that offer, less than what I paid to get the car fixed originally from the dealer, trying lowball trying to lowball to sell the car to someone else for a profit when I just came in there to get my car fixed .Review from Christopher H
1 star05/01/2024
Awful experience. Was rushed in on the last day of the month so they could make their quota. Told us to come back next day after wife and I jumped through hoops to get there. We backed out of deal, they have not refunded us $500 deposit. Don't go here. Landfill next door makes outside air smell like a sewer.
Wally Edgar Chevrolet Buick, Inc. Response
05/02/2024
Thank you for contacting the Better Business Bureau (BBB) and for bringing your experience at Wally Edgar Chevrolet to our attention. We take all customer concerns very seriously and apologize that your visit did not meet your expectations.We strive to provide a pressure-free and positive experience for all our customers, and it appears we fell short in your case. We sincerely apologize if you felt rushed to finalize the deal on the last day of the month. Our sales team should be focused on finding the right vehicle for you, not meeting quotas.We also apologize for the inconvenience caused by being asked to return the next day after traveling to the dealership. We understand this would be frustrating, and it reflects poorly on the communication provided.We value your business and sincerely apologize for the negative experience you encountered. We attempted to reach you by phone twice to discuss your concerns and offer compensation, but unfortunately, our calls went directly to voicemail. We would appreciate the opportunity to speak with you directly to ensure a full resolution.Please feel free to contact me directly at ************** at your earliest convenience. We are committed to regaining your trust and ensuring a satisfactory outcome.
Customer Review Rating
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