Complaints

• Initial Complaint

  03/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My party of 6 people, 3 Adults and 3 kids, went in to bowl and grab a bite to eat. The table next to us ordered a pitcher of pop and the waitress brought it to our table. The table next to us told her that is was for their table so then she took it to them. We dont know if she was under the influence, but she sure looked like she was. We started bowling and played to the 5th frame then took a short break to order food and play some arcade games. The waitress never came back to our table so we went up to the counter to order then went to play one arcade game. We noticed food was at the table when we got done with that one arcade game so we went back to the table. One adult sat at the table the hold time and started eating a breadstick that was brought to our table but she had no ideas what food we ordered and thought it was ours. When we got to the table we noticed that the food was not what we ordered. So we asked the table next to us if they ordered it and they said yes but they didnt want it because they messed up again. So they went up to the counter handed in their shoes and told them they were not going to pay for the food and they left. The one adult that was at the table split the breadsticks up for the kids. She then took the pizza and order of fries back up to the counter and told them that that was not the food we ordered. They told her that we had to pay for it because we accepted it. Which is not true. She came back and told us that and then we all made the decision to leave. We were on Frame 6 when we left. We took our shoes up and said that we would pay for the breadstick, shoes and bowling but that would be it. They then told us that we will be paying for that plus our food we ordered and what the other table ordered. Thats when we walked out. They called the police on us. And I called the police when we got home to let them know what happened. We now have 3 day to go back to spartan west for both of us to come to an agreement or it goes to court.

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