Complaints

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a power steering return hose should be delivered the same day for an extra charge. The power steering hose Cost $43.99 Plus tax and same-day delivery charge of $25.77 which made my total $72.40 The part was supposed to be delivered the same day to my home by 6 PM on March 8, 2024 several hours after placing my order and getting my confirmation I received a phone call from the ***************************** stating that Apologize, my part was not shipped and would not be able to be delivered for same-day delivery. They would refund me the same-day delivery and I could come to the AutoZone and pick up The part. Then within an hour, I received an email stating that my part was picked up and on the way. Two days later, I hadnt received my part yet. I contacted AutoZone. They apologize again. I told them I wanted a refund. They said no problem apologize for the mixup and said that they would return the remaining amount to my original purchase method that day. Two or three days went by I hadnt received any of my money back. I contacted AutoZone online. They apologize told me I may have to wait 3 to 5 business days for my bank to release the funds to my account, but it shows that they returned the money.3 days later I receive $20.68 which didnt make any sense I contacted AutoZone again. They apologize and said theyre banking department would look into it that I needed to contact my bank. I contacted my bank and they said that they were only received $20.68 is what they put in my bank account that they were not holding any more funds from AutoZone,I contacted AutoZone three more times via email on March 29. I received an email stating that the banking department reviewed my request and they refunded me. $25.77 And that they refunded me$20.68. So I called AutoZone and asked for the rest of my refund they owe me $25.99 still, and the woman, I spoke to kept saying that I need to contact my bank again, even though they emailed me With the amount previously stated.

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