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          Business Profile

          Rehabilitation

          Chalet of Niles Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Rehabilitation.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            03/01/23 my fathers room was started to be painted in this nursing home, he informed me this 03/02/23 and is still residing in his room with wet paint and fumes. His room is half painted & sleeping in it. This cannot be good-it isn't healthy for anyone.

          • Initial Complaint

            04/25/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Account number at the ********************** was: ****** regarding my dad, *******************************. Several previous complaints & filed with state of ********. Dad was in their care from mid June 2021-end of July 2021. He was taken by ambulance to local hospital without contacting us or anyone else. He was positive for ************ did not notify the hospital. His feet were infected from their poor care. He was placed in Hospice & transferred to another care center where he died on 8/4/2021. Many unresolved ****************** of Michigan determined we did not have proof for most issues. Statement from ******** states nothing is owed to the Chalet of Niles. Late Saturday, 4/23/2022 I received a **** of $2422.30 from the Chalet of Niles with no documentation of reason for the **** nor date for billed service. I tried to call today & ask about it but only able to talk with ***** who answered the phone & took my name, phone number & the account number on the ****. I was told ******* would call back. She never did. That is a repeated complaint we had before & told no proof we called. I do NOT recommend any patient be under their care for any reason. We took clothes for my Dad while he was there, but they disappeared. We provided a receipt for our purchases and they denied received & denied reimbursement. No returned phone calls as their past history.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          911 S 3rd St

          Niles, MI 49120-3414

          Get Directions
          (269) 684-4320

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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