Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted with HBS in October 2023 for a remodel of my kitchen and master bath. They finally started the demolition on May 13, 2024 and very little has been done since then. It's been 5 full weeks and I still don't have a kitchen or bath. The workers show up maybe once or twice a week for a couple of hours. I have complained about the lack of progress for the $50k I have already paid them and I can't get any resolution from them. I only have one shower in my home which has been torn out for 5 full weeks. This company is not responsive to my emails. They have ignored them this week completely. They installed two different tiles on the bathroom walls which is not what I picked out. I have sent them emails and pictures of what I picked out and have gotten no response from them. I am at wits end. I have invested a lot of money in this project and have nothing to show for it except a demolished kitchen and bathroom. I need some assistance in getting my remodel completed. Please help me!
Business response
06/25/2024
I am sorry to hear ******* frustration. Thank you for the opportunity to respond.
We starting the project on Monday that was scheduled confirmed day. Typical start with delivering equipment, materials and dust control for the demo of kitchen and upper bathroom. Project managed by my older son, office manager is my wife, customer service agent sister-in-law and project expediter my youngest son. We use a computer management system which allows client full access to their project. Access to schedule, job specifications and communication (text and push to email). This is a great tool for communication, ******* had some problems getting messages out to myself and staff. I notified BuilderTrend regarding and they did a re-set on the system and I am now getting her messages. The third week into the project my mother passed away. We notified client (*******) the passing of my mother and I would be taking time off along with my two sons, wife and sister in law again they all work at Home Building Solutions. We notify all are clients that were in production that we were going to be taking time off. (funeral armaments and memorial). During the time we took off I had my lead ************************* A answering questions and was available. We did work on the bathroom in preparation for the tile seters to start the tile.
My team is now back to work and is expediting ******* project.Customer response
07/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.