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          Business Profile

          Repossession Services

          Best Recovery Services LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Repossession Services.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/31/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This towing company came to my house, drove on my neighbors lawn destroying their grass as well as ours. Threaten my mom, and purposely destroyed our property

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            To ***** and **** specifically! YOU GUYS ARE TRASH. They way you run your business is quite atrocious honestly. This is the worst company Ive ever had to deal with. They towed my car due to late payment on Wednesday it is now friday i called them to see if i could pick up my car because i had the money for it and they told me i wasnt allowed to come get it until Monday with no specific reason other than they didnt feel like it so i asked if i could get my belongings out of the car and they told me to make an appointment didnt even tell me how and told me i shouldve came and got my stuff the day they towed it but how am i supposed to get my stuff if i dont have a car and i told them i have 4 kids in carseats, all of my bank cards, and my drivers license is in there and I needed it for Saturday they said word for word its not my problem. I have medication in there from my daughters surgery that she needs and they wont even let me come get that. At this point ints inhumane how they treat people. This place needs to be closed down or change how they do business.

          • Initial Complaint

            09/08/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            They repossessed a car that my wallet was in. It's not my car. They will not even talk to me or tell me where my wallet, government issued ID, and credit cards are located.

          • Initial Complaint

            08/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My car was repossessed couple weeks ago and they pulled my car with a AWD and now my rear wheels are getting stuck or doing loud noise I think this should had been on a flat bed or knock on the door would been nice now I dont have car scared to drive dont know what will happen if I keep driving

          • Initial Complaint

            07/11/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Business is holding my vehicle with a $20 a day storage fee, business would not allow me to pick up my vehicle the same day and is charging me storage fees for time in which I would not need to store my vehicle if they would allow me to come get it.

          • Initial Complaint

            12/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a car repossessed for non paymet..(behind) on payments.. they come on a weekend and got car. So I called and they aren't open on weekends even tho they can pick up cars. so I call Monday and work out arrangements with financial company. Pay the $1500 thurdays so I can have car back for weekend and I call Friday to pick up and they are appointments only and all booked up.. my car is paid in full now and I can't get it now I have to wait four extra days for them to be able to get me a appointment... fix this... if customer has car paid we should be able to pick up at any time between 8 am and closing time without a appointment...

          • Initial Complaint

            09/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 9/14/2022 Best Recovery Service, LLC (BSR) reposed a 2018 Traverse from ****** **************************. GM Financial required an overnight payment to release the vehicle to its owners. On 9/22/2022 payment was secured for the payment: signed, accepted for on 9/23/2022. BSR during their contract for repossession of the Traverse, denied the owners access to the vehicle, access to vital medicine. BSR, under contract failed to release child restraint seats(3). Their contracted actions contributed to the hospitalization of a child.BSR is contracted for these actions and it is those people would blindly endorse these not only morally reprehensible-but criminal actions.

          • Initial Complaint

            06/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Company came and towed my vehicle away for repossession even after providing documents showing payment was up to date. The man continued to say he doesn't get paid if he doesn't take the truck. I explained I don't get paid if he does he refused to call a supervisor and now I have to miss work and pay somebody to drive me out to recover my vehicle

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3689 Fashion Square Blvd

          Saginaw, MI 48603-2457

          Visit Website
          (989) 792-8100

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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