We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Appliance Sales

          American Standard Appliance Repair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Appliance Sales.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            02/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Referred to company by ******* as authorized repair center. They came to our home January 13 to check dishwasher leak, diagnosed problem, took $120 service charge by check (required fee for credit card) to be credited against part and final repair. Since they have not responded to **** voicemails, emails and texts from us and ******* asking whether part was ordered, status or for refund. Once someone answered and promised to look it up and respond within 30 minutes, heard nothing further. At least once a week the phone number says it was disconnected, and several times the voicemail has been full. Check was cashed. ******* unable or unwilling to help, tells us if we don't want to lose the $120 to keep waiting for American Standard. At one month+ since problem arose we are now going to try to arrange for someone else to fix the problem but want a refund of our $120 and want to warn others who are being referred by ******* or otherwise of the unresponsiveness of this company since ******* does not seem to be taking any action.We will likely pursue small claims court action if we are not otherwise able to make progress.

          • Initial Complaint

            10/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            July 12th my fridge went out. Submitted a warrant claim through Samsung. They assigned American Standard Appliance Repair to do the work. That company came out and diagnosed my fridge as the main board being fried and said they would order a new one. I never heard anything back and only got ahold of them once and they told me they were still waiting on the part to show up and would call me when it did. I got ahold of them Thursday Sept 8th and they said the part had just come in, and since I had been waiting so long they would come out the next day. They told me they would be at my house to fix the fridge Sept 9th between 10am and 12p. They never showed up, and since then I have left voicemails and called numerous times but haven’t been able to get ahold of anyone.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          23109 Avon St

          Saint Clair Shores, MI 48082-2020

          (586) 738-6627

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.