Reviews

Took my vehicle in for insurance repairs. They completed that but the issue was my vehicle received some minor body damage that they did not take responsibility for. So that's why I give them a one star.

***** please call me so I can assist you. ************ - ******* Glassman

Called today 10/02/24 to make a service appointment for my 2023 Genesis G90. Was informed that earliest available appointment was 02/05/25. Why would anyone buy a Genesis knowing it takes 5 months for a service appointment?

***** - Please call me so I can assist you with your concerns. - ******* Glassman ************

I've taken my Genesis GV80 four times to this dealership for the same problems. I had no horn sound and driver side headlight with extreme water condensation. 1st visit their technician said the headlight condensation was "normal" and that the horn no sound was because of "high pitch horn not working". I told them if the "Low pitch horn" was working then I'd hear something but I'm not hearing anything. *****'s explanation was "not necessary" because the two horns are connected "in series", which I know is BS. On the second service visit they replaced the high pitch horn then they told me that the low pitch horn was not working and needs to be ordered to be replaced. When I drove the vehicle out of the 2nd service I was able to hear the "fixed high pitch horn" which proves that they are not connected "in series". The headlight circuit board fried and I had to complain to Genesis customer service to have this headlight replaced on third visit. When they replaced the headlight (by removing front bumper) they did not put the bumper back correctly and I am hearing noise coming from engine compartment when I turn vehicle sharp left. After each visit I'd get a JD Power survey and when I put the honest experience I had at this dealership I got a call from Savon (who is now fired along with *****) telling me that I need to change my survey experience to 10/10 in order for the fourth visit to have a loaner vehicle provided. I did what they asked me but when I went for fourth visit today the service director **** told me that there is no loaner vehicle and that ***** was fired! I told him that I changed my JD survey because I was promised this loaner but now I need to change my survey to the truth. ****'s response was if I do that then he will not service my vehicle again! I asked him to give me my vehicle back before they do anything on it and I left the dealership. If there was a no star rating here I would have chosen it.I very much recommend staying away from this dealer.

Please call me directly regarding this. ************. - ******* Glassman

I would not recommend anyone buy anything from these people. I brought a 2016 Santa Fe in September. In February after having issues and the entire car breaking down. I returned the car to be fixed. My car as been in there shop since February to now march and they started off by wanting me to pay $1700 to now the price is almost $4,000. When i took the car in i asked can they help me out. I understand i brought a used car so paying for service is understandable but i didnt believe should have to pay for what they told me. They told me no it was nothing they could do. Now every time i talk to them they still havent fixed the problem and the price keeps increasing.

I will look into this and see how I can assist you. Please contact me directly ************ - ******* Glassman

Would never, nor would I ever, recommend ANYONE to go to this dealership.The Finance Director, *********************** is a thief and a liar.The proper complaints have been filed with the necessary parties with the state, it is a shame this company allows such an employee to treat customers the way he does.Karma.

Please contact me directly regarding this ************. - ******* Glassman