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          Coolina

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/10/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Wife bought one extra knife that we didn't need. Coolina charged us shipping BOTH WAYS to return the item. We spent almost the entire cost of the knife to return it to them. Grimy, gross business model. No modern business charges customers to return their equipment. They even had the audacity to tell me to insure the knife. We contacted customer service because we spent a significant amount of money with them. Their response was that we should read the fine print better. There are actual reputable companies out there. Choose one of them.

            Business response

            02/13/2023

            Dear ************************,

            I'm very sorry to hear your complaint. You have paid for the delivery of your entire order. On our website you can find information on our return policy (****************************************************************) which clearly says that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The information is open for all our customer and you have read it before choosing to return it to the company. I understand your dissatisfaction, unfortunately company's return policy is standard and available on our website for all our customers. The company refunds the return cost ONLY in those cases when the product is damaged. In your case you decided not to keep one of your items, which means you had to pay for the delivery when returning this item.

             

            Still, as we are a customer oriented company, we are ready to provide you 15% off for your next purchase delivery cost.

             

            Thank you for your time.

             

            Regards,

            ****

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          19785 W 12 Mile Rd, #353

          Southfield, MI 48076

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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