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          Business Profile

          Skin Care

          Beauty & Truth

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Skin Care.

          Complaints

          Additional Complaint Information

          Customer Complaint:
          In June 2013, BBB began receiving consumer complaints filed against Beauty & Truth in regard to unauthorized billings and charges received after they chose to order a "free" sample, at a total cost of $3.95 or $4.95 for shipping.  Consumer orders were placed from the business' website, http://www.findbeautyandtruth.com/webstore/default.aspx, or from offers on the company's Facebook page.

          BBB conducted an investigation on Beauty and Truth, determining that three to five weeks later, consumers who opted to try the "free" product began receiving charges in a variety of different amounts, ranging from $29.00 to over $80.00 per month on the credit card they used to pay the shipping fees on the "free" order. Each consumer who contacted BBB or filed a BBB complaint, maintained that they were never informed and/or never chose to enroll in a monthly plan. It would appear that whatever "free" sample offer a person selected, they are subsequently charged the full price of the item the following month, and each month thereafter.


          On June 12, 2013 and June 26, 2013, BBB sent correspondence to Beauty and Truth, requesting that they provide an overview of their "free" sample offer and informing them that in the course of its investigation, BBB staff had reviewed their website, including the "free" offer, and found that there were no explanations regarding automatic enrollment in a monthly plan and no disclosure of the regular monthly fees that could be expected if one opted for the "free" sample.  BBB received no response to its requests for more information about the "free" program, ongoing monthly fees and cancellation policies.

          In August 2013, Beauty and Truth stopped responding to consumer complaints forwarded to them by BBB. As of July 2014, Beauty and Truth has received more than 50 reportable consumer complaints in BBB's three year, standard reporting period.  Of these, 18 complaints have gone without a response from the business, though BBB records include email read receipts for communications to the business regarding these complaints.
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          Complaint Details

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          ****

          Troy, MI 48084

          (866) 710-5109

          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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