Health and Wellness
J & B Medical Supply Co., Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
J and B Medical has had my son's prescription, their own medical verification form, for a month now, and still have not sent his supplies. They will not provide any turn around time for the form to be reviewed and when my sons supplies will be sent. When I ask to speak with a supervisor, they state they can only send a request, and have a supervisor call me back, and they never do.Business response
12/13/2024
Hello - we sincerely apologize for the inconveniences you experienced. Your concerns were escalated to our leadership team for follow-up and we will also be monitoring your future orders for timely processing. Thank you, J&B Medical.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter switched doctors when she turned 18, she is nonverbal & incontinent. Since she has needed to renew her prescription, in July, I have been on the phone with J&b and her doctors office numerous times (15+) just to try getting the new script. It has been sent 4 times now for the same diaper prescription. When I talk to the employees at J&b I have been told several excuses which turned out to not be true. Prescription isnt signed, says void, they didnt send it, no one will answer the phone, ect. My daughter has been without her supplies for two months now which is a pretty big unexpected expense for me, a single parent. I even tried switching companies but found out I cant because of insurance so Im going to need someone to successfully do their job at J&b or I will continue to file complaints with anyone who will listen & can help.Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 3/28/24 I received an order of diabetic CGMs for care of my diabetes. I used my *** for the transaction. I never received a detailed receipt from J and B as required by law to submit to the *** for reimbursement from J and B medical. I have called dozens of times and submitted multiple online requests for a detailed receipt. In phone conversations I have been promised the receipt would be uploaded to my portal, but it has not been in the nearly 4 months since the transaction. Now the *** is coming after me for payment that I cannot substantiate without the receipt. I want a detailed receipt ASAP.Business response
07/22/2024
Hi ******--we sincerely apologize for the inconveniences you have experienced. We were able to locate your account and will have our Billing Leadership Team follow up with you in efforts to reach a resolution. Thank you,J&B Medical.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
J and B is contracted through WI Medicade to provide incontenance supplies as our only provider we can use. We have been trying to get our order shipped since 6/17 with no forward movment and constant run around. This is after they also canceled our March order and so we are already very short with no backups.My son is with out these supplies that he depends on. He is 19 and reacts to other diapers. He is not an infant that has diapers readily available and depends will no work for him.I have called daily, asked to speak with supervisors. Our representitive through IRIS has also been calling with out any information or action. At this point we have no diapers, have needed to purchase out of pocket for something covered on our plan and J and B has not taken this searious or helped up move it forward. They have been rude to talk to and everyone gives us a different story.Business response
06/28/2024
Hello--we sincerely apologize for the inconveniences you have experienced. We have escalated your concerns to our leadership team for review and assistance in efforts to reach a resolution. Thank you, J&B Medical.Customer response
07/16/2024
Unfortunately I still have not received product.
Our Wipes are being handled by IRIS who continues to tell me this is resolved and every time I call J and B I receive a different answer where the issue is. This time I was told he does not even have wipes on file (which I can see so I know this is not accurate).
Our doctor has faxed back paper work multiple times since July 2nd. Everytime J and B receives the paperwork it takes days for anything to happen and they reject it. Each time a different answer.
Both the doctor and **** case worker have been responsive to J and B and they continue to delay over and over and we have been with out product for 2 months now.
THanksInitial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This isn the worst comapny I have delt with trying to get my diabetic supplies, Im Feb of 2024 In had an is***, wheree they took an aditional 5 weeks to get my order correct and send me the supplies, Mow this month, I am having extreme difficulty again, They *** answer there phone, if you leave a message they never call back, I am again without supplies and they ***t care. If I die, they will be ***d. Diabetes is an awful diseasem and not getting mysupplies leave me at a point of going into the hospital again or me dying from not getting my correct. supplies, if this continues to happen I will *** them!!!!Business response
06/28/2024
Hello--we thank you for your feedback and are sorry to hear this has been your experience with us. We have escalated your concerns and will have someone from our leadership team follow up with you for assistance. Thank you, J&B Medical.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Never sent **** medical supplies. Havent got Junes medical supplies either!Business response
06/21/2024
Hello--we appreciate your feedback and sincerely apologize for the inconveniences you have experienced. We are escalating your account and will have our leadership team follow up with you. Thank you, J&B Medical.Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
For 2 months now I have been trying to get J&B Medical to send medical supplies that are prescribed and needed. The costs are paid totally by insurance. My doctor's ****** has had to send the prescriptions for two items two different times. Then I was told it would take a little time to get it in the system. I've given them a week now. So all in all we've been at this for almost two months. I was told today on the phone that they would be filled whenever they can get to it in the order it was received. I was told a supervisor would call me at their convenience. The lady I spoke with said it in a ************************ as well that it would be at their convenience. The last time I knew businesses were there for the customers convenience. This is simply poor business practices and very unprofessional. I am currently looking for a different company to supplyBusiness response
06/21/2024
Hello--we appreciate your feedback and sincerely apologize for the inconveniences you have experienced. We are escalating your concerns and will have someone follow up with you for assistance. Thank you, J&B Medical.Initial Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We were assigned this company as a medical supplier for our daughter through ********* We have been trying to get the supplies for two months, and each time we call we are told It takes a couple days for the orders to appear in our system. We have been calling weekly, as well as our ******** social worker and our daughters doctors. Everyone is told, a couple days, but when we call back in a couple days we get the same response. Its been two months now, and our daughters order still hasnt shown up in their system.Business response
06/11/2024
Hello--we sincerely apologize for the inconveniences you have experienced. Your concerns were escalated to our Leadership Team for review and further assistance. We will make more attempts to reach you to further discuss your account and work to better your experience moving forward. Thank you, J&B Medical.Customer response
06/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
It has been a very frustrating and annoying experience with J&&B medical regarding our 16 years old son's incontinence supply. It's very crucial to get his monthly supply on time but J& B medical has held the supply (for no good reason) now for some days. We are out of his supply and it's not easy to get the diapers of his size from any general strores. He does not deserve to be drenching all over. He goes to the ***************** Program and they won't take him without providing the supply. So far, I have sent 10 hours by calling them, or writing messages, by talk to the supervisor. I work full time and I need to do this, I will have to leave my job. The customer service representatives are disrespectful, and not at all cooperative. Please note that we have been with J&B medical for the last 10 years or so. The supervisor was nice to talk to but we have not received our supply yet and the order is CANCELLED, at least that's what is showing on the patient portal. The supervisor is now not contacting me back (may be she is trying to figure it out). I am seriously considering switching to a different company for the supplies.Business response
06/10/2024
HelloWe take your feedback very seriously and would like to further speak with you. We have located your account and will have our leadership team follow up with you. Thank you, J&B Medical.Customer response
06/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
05/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company is awful. Diabetes is a life threatening condition that they don't seem to take seriously. I've been fighting for diabetes supplies from them from for the past two weeks since I got my gestational diabetes diagnosis. They will never send enough supplies, I've been out of test strips and lancets, repeatedly. They are extremely slow to work with my provider or insurance, despite those companies acting fast to send over prescriptions and chart notes. They told me call back in FOUR days to check on the status of an order that should have been filled two weeks ago. By then I will be completely out of my supplies. They always claim they'll call back same day with updates, and never do. Their phone holding system has hung up on me numerous times.Business response
05/17/2024
Hello--we appreciate your feedback and sincerely apologize for the inconveniences you have experienced. We have escalated your concerns and will have our leadership team follow up with you for assistance. Thank you, J&B Medical.Customer response
05/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me because a manager did reach out and resolve my issues. However, it should have never taken this long with me having to file a complaint to get here. The people operating the phones repeatedly told me there was nothing they could do for me and never offered support from a superior. When I did talk to a supervisor, she was able to send me sample diabetic supplies to hold me offer. Why aren't your phone workers equipped to better handle these situations from teh beginning?
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Customer Complaints Summary
83 total complaints in the last 3 years.
21 complaints closed in the last 12 months.
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