Reviews

I had my car towed to this dealership for work to be done. They kept my truck for 2 weeks and then charged me more than the original amount quoted. They said they would pay for a rental and didnt and they told me that they couldnt let me have my truck until the check engine light was off. I picked up the truck and drove it and the check engine lights came back on and hasnt went out. I picked up the truck on Tuesday and today is Thursday and my check engine light is still on. Not to mention that the first week they said they were going to have it fixed the next day and kept saying that until another week later. I mi night.missed out on a week of work and I couldnt understand why they kept stringing me along. I was spending money I didnt have to get around because of their negligence and unfair business practices. I have my truck but Im out of thousands of dollars and the light is still on.

The two stars is because one of my problems was repaired, but the experience was awful. I called for an appointment on a Monday and was told I could bring my vehicle in. Once I got there, I was told that it wouldn't be checked for two days (Wednesday), but I had to leave it to get service. I was also told that the diagnostic charge alone could be up to $290, but it was not likely since I had a 3 year bumper to bumper warrantee. Thursday, after finally getting some information, the service contact told me the diagnostic charge was $145, the part wasn't covered even though it was not a wear/tear problem, and if I had the work done I wouldn't get it back until Friday. InitialIy I okayed the work, but changed my mind five minutes later and called back to tell them I would pay the diagnostic fee and pick up the vehicle. The gentleman handling my case told me he'd talk with the service technician and call me right back. Two hours later he calls back and tells me the car is ready. I did not expect the work to be completed since I said I'd pick it up. Unlike other service stations who put the diagnostic cost toward the job, I was charged an additional $300 for work I didn't confirm. The options given when I went to pick up my vehicle was to pay to take my car or leave it yet another day while they did an investigation of all communication. That would've put me without a car from Monday-Friday. My complaint centers around misleading communication and a part that should have been under warrantee.

I took my 2018 Jeep Renegade in for transmission work, a recall, and a blown headlight lamp on June 10, 2022. The service advisor said it would be a couple days before they could do the diagnosis; and assured me that it would be no later than June 14th.My vehicle was not diagnosed until June 28th. They couldn't replicate my transmission problem, but confirmed that the other issues were completed. Upon leaving, I saw that my headlight lamp was not replaced. While the diagnostic fee of $145.00 was waived; the ******************** more than $3000.00 in lost revenue and rental fees.Here's a brief outline of the customer service failures: - online service scheduling tool is misleading; it's just an intake time - intake listing of problems was edited by service advisor and not accurate - overall lack of transparency - with a known backlog, no expectation of repair time given - all other timelines given were not met - severe lack of communication and follow up - escalatory mechanisms not working - service manager on vacation, with no delegation of duties or voice mail coverage - flawed triage system - work was not completed Working in a healthcare system, I know the value of triage (i.e., an oil change should not take as long as replacing an alternator). I understand that FIFO (first in, first out) may be difficult.However, you can not convince me that if I were a 60 year old white man, with a Grand Wagoneer, I would have to wait more than two weeks.*********************** said it best:"People will forget what you said; people will forget what you did; but people will never forget how you made them feel."