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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bathrooms were remodeled April 2023 and a new window was installed as it is a part of the shower. Shortly after install, in mid May the window lock on one side would not lock all the way. I called to have them contact the window company that installed it to fix it and have been getting run around. I have been told recently, I think it was in March 2024 that they had a part for the window and the original crew was going to come out and fix it. They say they will be out and then they never show up. This has happened 3 times now. ******* from Rebath will not tell me what the name of the window company. I have been trying to get this fixed for a year now. I have been calling them every week to get this resolved but nothing is happening. Maybe BBB can help me?
Business response
05/17/2024
We did not know that the representative from the window manufacturer had retired and was no longer following up with this family. The new representative has been out, the part needed has been identified and there is a plan in place to have it replaced. We are very sorry for the delay and the inconvenience this created.Customer response
05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I am satisfied that things are moving in the right direction but will not say I am completely satisfied until I have a fully functional and working window. I will hopefully see the new part installed in a month.If I don't I will be filing another complaint. Either with Rebath or ProVia.
Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had this company install new windows for us (roughly 2015). They offered a lifetime warranty on the windows. In roughly 2020, we noticed frost on the inside of the window frame on cold days. We contacted the company. After roughly a year of scheduling appts and no one showing up to inspect the problem, finally someone came and said we needed a new window. Since then it has been nearly constant (2 or 3 appts a month), cancelled for various reasons or no one showed up. It is still not done. I miss hours of work every time we schedule an appointment so I can be home for them. I have arranged for other people to be at our house when we were on vacation so this company could do the work and no one showed up. At this point, I want the job done and I want to recoup some of my lost income. We're talking 2-3 hours away from work per appt. And it's gotta be up to 15 or 20 missed appt.Business response
12/11/2023
We are working with the homeowner to resolve thisBusiness response
01/03/2024
We are working with the homeowner to resolve thisInitial Complaint
09/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
during the summer of 2012 we bought Sunrise Windows from Great Lakes Windows (now called Great Lakes Renovations). The windows and the screens have a LIFE-TIME warranty. We have a window that doesn't open all the way and doesn't close all the way either. Cooler weather is coming so we need to get this window so it will close. We also have some screens that squirrels ate (the screens had life-time warranty as well including ones that were chewed). We called Great Lakes and they said they will no longer warranty the windows and screens because they are no longer in the window business. They told us that we need to find someone that would honor the warranty. They told us to call *************. We called them but they won't do the warranty work because they didn't install the windows. They also told us to call ********** Midwest Window and Siding but they never returned the phone calls. We spent alot of money on these windows so I feel that Great Lakes should honor the warranty which is the reason why we picked this company and these windows. Either they need to come and fix the windows or THEY need to find a company that will honor the warranty.Business response
09/13/2023
I've spoken with this customer. She is acknowledging that this is a manufacturers warranty issue on a product that was sold over 12 years ago. We (Great Lakes) have done everything we can to take care of this warranty but no longer have a relationship with this manufacturer. We've gone as far as to send out the contact to companies that do work with this manufacturer to this homeowner so they can purchase the "************** she is wanting. This is a manufacturers warranty issue, we have nothing to do with this warranty claim.Initial Complaint
08/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I put a down payment on a bathroom renovation in Dec 2021. The measure was done inaccurately, and they ran out of materials during the installation that started 21 weeks after the downpayment was made (it was committed at 7 to 10 weeks). They required full payment before they would order the remaining materials. As of August 24, they are not returning phone calls, and I do not have a scheduled bathroom completion. I have a significant hole in my bank account and do not have a functioning bathroom.Business response
09/06/2022
The installation specialist is scheduled to complete the final elements of this project 9/7/22. We apologize for the delay and the inconvenience to the family.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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