Complaints

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to bring to your attention a matter of concern regarding our Pharmacology class. As students invested in our education and the reputation of our institution, we feel compelled to address a recurring issue that has persisted despite previous attempts at resolution. Recently, a group of students, including myself, sought a private meeting with the **** to discuss our experiences and concerns regarding the teaching methodology employed by our current Pharmacology professor. Regrettably, our efforts to have a constructive dialogue were hindered when the professor in question unexpectedly joined the meeting. Despite our intention for a private discussion with the ****, the professor's ******** inadvertently shifted the dynamic, leading to a situation where our grievances were overshadowed by her own perspectives. It is disheartening to note that this encounter mirrored previous instances where the collective voice of students expressing legitimate concerns about the professor's teaching style and conduct has been overlooked or disregarded. We firmly believe that such recurrent issues warrant serious attention and proactive measures to ensure the quality of education and the well-being of students within our academic community. In light of these circumstances, we respectfully request the opportunity to engage in a discussion with a member of the Board or an appropriate authority above the **** level. We believe that seeking guidance and intervention from higher leadership will provide a platform for transparent communication, constructive feedback, and, ultimately, meaningful resolutions that uphold the standards of excellence and accountability expected from our institution. We remain committed to the principles of academic integrity, professionalism, and collaborative problem-solving. Our goal is not only to address immediate concerns but also to contribute to the continuous improvement and enhancement of the educational experience for current and future students.

  Business response

  02/29/2024

  Thank you for submitting your concern. Your feedback is important to us. We encourage you to reach out directly to the Campus Executive Director to discuss next steps toward a meaningful resolution. You can also contact the ************************************************* for additional guidance. 

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In summer of 2023 I spoke with the director of the nursing program about attending Rasmussen university to finish the 5 credits that needed to complete an LPN degree. After taking an enterance exam, he told me that was possible and I could join the program and finish where I left off at my previuos school. As long as I finished their pre-requisite classes. During the Summer and Fall of 2023 I was taking the prerequisite classes in order to enroll into a LPN nursing program at Rasmussen university. However in December after they received payment from my *****, including government loans, they informed me that they do not have an LPN program and that I would have to complete the 2 year RN program. And that is actually the prerequisite classes that they had me taking. Due to this being a complete change in plans from what was previously discussed with the school I dropped out of the program in hopes to find an LPN program somewhere else as I already have substantial progress in LPN education from schooling at a different school. Despite this, Rasmussen has taken $8098 as a total from my ***** despite the amount of education I received from them being nowhere near that total. Additionally, when I looked onto the ***** website they mention me owing them roughly $9000. The discrepancy between these numbers and the misinformation provided to me about the value of their credit hours being around $200 per credit leads me to believe they are participating in fraudulent activity. When I called them to ask about these issues I was referred to an out-of-state financial department that told us to wait and see if anything updated. I made a second call to them where they sent me an email with a ledger detailing the price of all the classes and the program which they are actively charging me for despite never taking apart in the program.

  Business response

  02/19/2024

  Our records indicate the conversations that were had with the admissions representative, the corresponding enrollment steps completed and signed enrollment agreement were for the Professional Nursing AAS degree as requested by the student. Upon withdrawal from the university, a standard return to Title IV calculation was completed. All appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances then you are advised to reach out to the Campus Executive Director. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ***************************************************************************. The Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days from receipt of your written grievance.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was charged for my college transcripts that were supposed to be delivered to my email. but I have not received them and the warehouse email that I got says I was not supposed to be charged until I got my transcripts. This is to confirm that we have received the signed consent form for your transcript order. We will now submit your transcript order to your educational institution for processing. You can track your transcript order by entering the order number on this email and the email address you used to place the order on the following web page:*************************************************** ORDER DATE: 01/29/2024 2:01 PM ET SCHOOL: Rasmussen University (008694-00)CONSENT FORM RECEIVED: 01/29/2024 2:01 PM ET RECIPIENT: ************************* DELIVERY METHOD: Electronic PDF *IMPORTANT*: Shortly after your request is processed by your school, your transcript recipient will be emailed a link to a secure Internet page where he or she can retrieve your official transcript. Upon that email notification, your credit card will be charged. The National Student Clearinghouse will guarantee that your recipient is notified that your transcript is ready for retrieval at the email address you provided when you placed the order; however, we cannot be responsible for whether or not your recipient retrieves or accepts the transcript. Because this is a new technology, we suggest that you contact your recipient and verify that he or she is willing to accept your transcript via this delivery method. The accuracy and correctness of the electronic transcript is solely the responsibility of your school.TOTAL FEES FOR THIS ORDER: $10.65 Your credit card will not be charged until the transcript(s) are sent.ORDER DATE: 01/29/2024 2:01 PM ET ORDER #: ******** SCHOOL: Rasmussen University (008694-00)RECIPIENT: ************************* DELIVERY METHOD: Electronic PDF TOTAL FEES FOR THIS ORDER: $10.65 Your credit card will not be charged until the transcript(s) are sent.

  Business response

  01/31/2024

  Thank you for submitting your concerns. Our records indicate that your official transcripts have been sent per your request and the charges did not occur until Monday, January 29, ****. Records also indicate that transcripts were processed in accordance with the Rasmussen Universitys Official Transcript Request procedure as outlined on the rasmussen.edu website **************************************************************************************** additional information or questions regarding your concern, please reach out to the ******************* or the ****** of ******* Affairs. 

  Customer response

  01/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to this school I was mislead on charges made to my account. Also they was supposed to help me with my financial aid never did. These people have harassed me wanting money from me that I feel I dont need to pay them.

  Business response

  01/08/2024

  Thank you for submitting your concern. Our records indicate that you have been in contact with a member of the university to review and understand your individual circumstances, loan eligibility and payment responsibilities. Upon withdrawal from the university, a standard return to Title IV calculation was completed. All appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances then you are advised to reach out to the Campus Executive Director.

  Customer response

  01/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rasmussen is purposely failing students so that they are forced to repeat classes thus paying the university more money. I spent ****** dollars to have to transfer to another school after failing one class 3 times. I have passed this same class with a high grade on my first attempt at the school I transferred to. The classes I took at rasmussen cannot transfer to any other schools, the money I spent and the loans I took out was for nothing. The instructors do not even know what will be on the exams to properly teach us, we were being taught information that was not on the exams whatsoever.

  Business response

  11/16/2023

  Thank you for submitting your concern.Rasmussen University takes claims of ethical violations seriously. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ******************************************************************************* Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days from receipt of your written grievance. You are encouraged to follow this process should you feel the grading and appeal policies were applied incorrectly. Please review the course syllabus and ****** of ******* Handbook for specific information regarding learning outcomes,grading scale, repeating course policies and overall course expectations. 

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was a student receiving SSI at Rasmussen University, *********, online and received my AS in ************************** I was a FAFSA and Pell ***** recipient and would get checks for EXCESS FUNDS every term. I am now being sent to collections for in excess of $16,000 and the ledger from the collection company shows many excess funds in parenthesis for over $2000 which indicates that they did not keep those excess funds and probably gave them to me in my excess fund check. If I had an outstanding bill why was this not applied to my account? Also, I questioned my counselor many times about the purpose of me repeating classes or taking classes that contained an almost identical syllabus even though I was on the deans list/honor roll and they gave me no acceptable answer. I felt like I was being strung along and they were using ways to get my money. Perhaps I was right!

  Business response

  11/16/2023

  Thank you for submitting your concerns. Our records indicate that the figures outlined above are invalid and do not accurately and solely represent your relationship with Rasmussen University. The Campus Executive Director has reached out to you via phone and email to review your individual situation. It is important you connect with the Campus Executive Director to ensure you have accurate information regarding the ledger card, excess funds policy and transfer of credit policy which can be found in the Rasmussen University catalog. 

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Oct 19 2023, I was at my assigned clinical location and I was having had time focusing because I was dealing with excruciating pain so I took a 30min to relax myself, my fault was not informing my instructor. Upon arriving my instructor asked me to leave and speak to the **** regarding my actions. I immediately emailed the **** but I never got a response until Oct 25th when I was asked to see the ****. The instructor was present, **** and my advisor and they asked that I explain myself which I did but unfortunately for me they have already decided my faith. They gave me a paper stating that I failed clinical and I'm not allowed to proceed with the semester, I immediately emailed the director and she informed me that they would get back to me in 24hrs. I was called the following morning exactly at 11:32am by the campus **** but I was not available. She then proceed to email me around 11:51am stating that there is a meeting to clarify the options given by 12:30pm of the same day which I missed too as I was not available on my phone. A decision was made upon my absence and it was still the same option that was given. Staying in class with no passing grade or dropping the class with an F. I called my advisor for clarification about the tuition and she informed me that I'm still obligated to pay regardless of my decision. I do not understand how this is even okay, you're forcing me to drop my classes or fail it if I choose to stay all because I made a mistake if not informing my instructor about taking a break. I need my voice to be heard as I'm being treated unjustly. Why do I have to pay for something that is not beneficiary to me, I deserve a better disciplinary action as this Is Too extreme for the crime. Rasmussen university. .

  Business response

  11/07/2023

  Thank you for submitting your concern. Our records indicate the Campus Executive Director and **** of ******* have been in touch with you to review your individual situation and answer any questions you have about the academic policies and next steps. Clinical course expectations are outlined in the course syllabus and ****** of ******* Student Handbook. Questions and requests regarding your tuition and fees should be directed to the Campus Executive Director through the Grievance Policy located in the university catalog.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am currently a nursing student at Rasmussen University, I am in my fourth semester. I suppose to get my flu shot done, and my CPR renew based on their policies, but we were supposed to upload everything on 10/01/2023 but we had an extension until 10/04. We had two weeks break, so I wasn't here due to family emergency. But before 10/01 I reached out to ************************** to renew my CPR online but the fact that it will be expired in December 2023, I couldn't renew it, so I upload my card again then it got rejected and I receive an email from *************************** stated that I have until 10/4 to upload my flu shot and my CPR card. Then I make sure I upload everything on time on 10/4 but they removed me from one of my classes MDC3 and clinical's saying that I wasn't compliant with them. I reached out to every faculty member to help me with my situation to put me back in my class because I was compliant on time. And now they push my graduation date for June ****, and I was supposed to graduate 03/****. I really want to be back in my class to start clinicals as well so I could finish on time. And I think that's not fair to make me stay behind just because of my CPR card which is still valid until 12/23 and make me get a new one. Even I explained them my situation, they accept some students back in the class, but not me. They picked and chose who to put back in the class.

  Business response

  10/11/2023

  Thank you for submitting your concern. Our records indicate that you have been in contact with the campus executive director regarding your concern. Unfortunately, the required documents were received outside of the deadline. According to the ****** of ******* Handbook, students are expected to meet the immunization and other medical testing requirements of any clinical site at which they are placed. Students should expect that all requirements must be fulfilled by the student prior to the clinical sites placement deadline to secure an appropriate placement. Failure to comply may result in the delay of your clinical placement or impact your continued enrollment and graduation. The university is not able to make any concessions regarding the clinical site placement requirements. 

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attend Rasmussen University in ******* for the Nursing Program. I just received a call from my advisor saying that I was getting dropped from a class's clinical due to my flu shot being rejected from the castle branch system (the system for . I uploaded the flu shot sticker along with Publix paperwork by its due date in September. It was in progress for a while then in class Tuesday afternoon, my professor mentioned calling them to see what is going on. So as a precaution, I went to Publix and had the pharmacist fill out the Rasmussen form to upload to ensure that it would be accepted (to be on the safe side). The same information on what I initially uploaded, and the second upload are the same information, but the second upload is written out. I called castle branch yesterday (Wednesday) and they said uploading from your phone can sometimes cause it to be stuck in progress. So, the castle branch rejected the form so I could reupload, so I completed the upload on my computer. I discovered that Rasmussen students get free rush to expediate the process for approving so I took advantage of that. Within hours it was approved yesterday in castle branch. I sent in my paperwork in by the due date but now the error of castle branch keeping in progress status has fallen onto me. I submitted what was required by the due date. This issue will delay my graduation from June to September unless I drop down to the *** track which would require me to pay all of the starting fees over again of about $800. I would like to continue with my clinical and graduate on time in June

  Business response

  10/09/2023

  Thank you for submitting your concern. The university records indicate that you have escalated your situation to the campus and the issue has been resolved. Please know it is very important to follow up with any third party vendors to ensure information has been uploaded, received correctly and processed. This will ensure you are able to meet various deadlines and move forward in educational process. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to convey my deep disappointment and frustration in response to the recent denial of my grievance appeal letter by the Rasmussen University ***************** I approach this matter with genuine concern, as I embarked upon the grievance appeal process with the genuine intention of seeking a fair and impartial resolution to the prevailing issue. However, the rejection of my appeal has left me disheartened and compelled me to question the efficacy of the process itself.My primary objective in submitting my appeal was to ensure that my concerns were thoroughly considered in a manner that reflects the principles of fairness and justice. The decision to deny my appeal, unfortunately, has ignited doubts in my mind about the robustness and transparency of the procedure. I had anticipated that my appeal would be granted comprehensive examination, particularly considering the substantial impact of the situation on my academic journey and the broader experience I undergo as a member of the Rasmussen University community.On July 19th, 2023, I took the initiative to formally submit a grievance appeal letter to address the denial of my previous grievance submission regarding the refund of tuition fees. Regrettably, my appeal was declined without the meticulous assessment or resolution that such matters warrant. The response received from Rasmussen University cited that "Evidence does not warrant a refund of tuition and fee," a statement that, in my view, reflects a dismissive approach to the well-being and academic success of the student body.I take this opportunity to recount my experience, not merely to convey my personal sentiment but to cast light on issues that require attention and reform within the university's procedures. It is my sincere hope that my account will contribute to fostering a positive transformation within the institution, aligning it more closely with the principles of student support, engagement, and effective conflict resolution.

  Business response

  08/28/2023

  The university is aware of your dissatisfaction with the outcome of the grievance filed with the university grievance office. You have availed yourself making all reasonable efforts to resolve the matter in accordance with the university academic appeal and grievance policy. 

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