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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They did not give me my rewards for my GM card after buying a new car, I've contacted them but no return call or resolution. Seems like fraud to me as they also did not give my military discount on original documents until I caught it.
Business response
10/10/2024
Our sales team reached out the customer today to assist him with the ** Rewards. Customer is satisfied with the service.
Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm writing this in regards to thier unethical and diahonest business practices. They recently sold a new vehicle to my elderly father. My father is 76 years old with dementia and a terminal heart condition. He is also driving with a suspended license because of his health conditions. The dealer was notified of this before the sale was complete. I was told that my father can purchase a vehicle without a license. That they would deliver the truck if my dad couldn't drive it home. I was met with contempt and superior attitude when talking to the sales staff. He basically said he didn't care about selling a car to my dad and taking advantage of a vulnerable adult. A cutthroat " anything for money " attitude. I find the business should be running the license before they sell to a un licensed driver. I feel they are taking advantage of the mentally ill and a vulnerable adult.Business response
08/10/2023
No refunds are needed , no vehicle was purchased.Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/17/22 we purchased a 2019 RAM **** Limited for $70K. We traded in our 2016 RAM **** and had to take $4K less than what we owed on it because the salesman said it had Turbo issues and once the turbo goes, there is pretty much nothing you can do for it. On 12/25/22 our truck started displaying issues. On 12/25/22 we had to get the truck jump started and attempted to tow our 5th Wheel camper on 12/26/22. The truck was not capable of towing the camper and was clearly displaying mechanical issues. The dealership was closed 12/26/22 for the holidays so we dropped our truck off at service on 12/27/22. The service technician said it was showing "turbo codes" as the problem, but they were still running diagnostics. So based on what the salesman said about "turbo issues", we believe they sold us a vehicle that had major mechanical problems and want to return the vehicle. The dealership has a 5 day return policy, and our truck started displaying issues on day 7. We told the dealership we want to return the vehicle and even offered to buy a brand new truck from them so it was a "win-win". We talked to the general manager, *************************. He said he would search for a vehicle and tell our salesman *******************************. We left messages for ***************************** all day on 12/27/22, he would not return our calls. We finally talked to ***************************** on 12/28/22 and he told us he did not know anything about it. We feel he lied because we left his messages on his voice mail, detailed messages. We never did hear back from *************************. To add to the frustration, on 12/28/22 we got a call from the bank we financed our trade-in with and were asked about our payment. So they still have not paid for our trade-in that we paid them for ($4K over what we owed). We called their ****************** and asked about it, he told us it must be delayed in the mail. Again, we question the honesty of this dealership and most payments are all electronic these days.Business response
01/09/2023
we did refund and unwound deal> customer got there trade back and we took back the vehicle. customer should have been good with everything.Customer response
01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I cannot actually see the response the business provided to you, but they have refunded us our money and took their truck back. I am satisfied with that response.
Initial Complaint
05/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a 2019 Dodge Journey from here on March 12, 2022. The company gave me a temporary license plate for the 30 days. Expiring on April 12, 2022. Numerous times I had gone into the court house to register my vehicle and they never had any information forwarded from company. They said sometimes it takes longer with out of state buys. April 12, the ********* Co Treasurer has yet to hear from them so they reach out to the dealership. Dealership denies having the title from the previous owner and was unable to forward it to county to register my new vehicle. Court house advised requesting a new temporary registration from the dealership, as they are the only ones who can provide me with that. ***** R at dealership said he would get back to me the next day. Which would be April 13, 2022. Today is May 5, 2022, and I have yet to speak to anyone from dealership with multiple phone calls/voicemails and emails and am still unable to drive the Journey because the title situation has yet to be handled.Business response
05/10/2022
We were waiting on **************** to send a lien release on the vehicle, unfortunately this can sometimes take awhile to receive from the banks do to staffing issues.
We received the lien release and all titling documents to ********* County in *********** **** on 5/6/22.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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