Reviews

I recently had an extremely disappointing experience with Life Time Fitnesss corporate membership department. When I called to reinstate my membership, the representatives were not only unhelpful but also downright rude. Shockingly, I was hung up on twice during our conversation. This behavior clearly indicates that Life Time Fitness does not value its customers and is solely focused on financial gain. I expected a higher level of professionalism and customer service from such a reputed organization. This experience has left me questioning my decision to be associated with Life Time Fitness over the last 10+ years.

I want to share my experience with Life Time Fitness, particularly the ************ location, to warn others about their discriminatory and unprofessional practices. My membership was wrongfully put on hold following a completely false accusation from another member, claiming I was following women around the gym. This baseless accusation was made without any evidence and appears to stem from jealousy, as this individual has expressed envy toward my success and lifestyle.These claims are entirely false and make no sense. I have a girlfriend and many female friends at the gym who know me well and can vouch for my respectful behavior. Additionally, I have a list of over 20 active members who are willing to speak on my behalf and confirm that the accusations are untrue.Despite providing this evidence, ********** Member Relations team has been dismissive and unwilling to evaluate the situation fairly. The representative handling my case outright refused to consider my evidence or speak with my witnesses, rudely stating, We dont have time to talk to your friends. This level of unprofessionalism has left me feeling disrespected and unheard, especially from a company that markets itself as community-focused.The management at the ************ location is notorious for creating a toxic environment. During my time there, I witnessed constant staff turnover at the front desk and bar, with employees frequently quitting due to poor management practices. On many occasions, the bar was completely closed because they couldnt retain staff. This lack of professionalism and consistency creates a hostile environment for members.Life Time Fitness claims to value inclusivity and community, but my experience has been the opposite. Instead of addressing situations fairly, they have allowed false accusations and poor management to ruin the member experience.If you are considering Life Time, especially the ************ location, I strongly urge you to think twice.

Unacceptable and Disrespectful Treatment at Life Time Fitness (Canton Location)Today, January 2nd, at 5:05 PM EST, I experienced one of the worst examples of customer service at ******************** in ******. Earlier, I called to ask why my membership rate increased from $90 to $110 for one person. The representative claimed it was because I had removed my adult kids from the family membership, implying I was being penalized for managin my own account.And keep adding or taking them out.Just FYI, I was paying the fees with putting and taking them with no complains .Frustrated, I went to the location to get a better explanation. Instead of being met with understanding or professionalism, I encountered rudeness and outright disrespect from the staff. *******, who claimed to be the manager, and ****, who appeared to have made changes to my account, were dismissive from the start.When I expressed my frustration, they accused me of yellingeven though I was simply asking valid questions. Then ******* said, You know what? Im canceling your account. I told her I did not want to cancel my membership, but **** backed her up, saying they could do it because it is private property. They even threatened that if I called the police, I would be the one kicked out.This happened in front of other members, adding to my humiliation. The way they treated me was appallingdisrespectful, degrading, and completely unprofessional. It was not just me; this shows how poorly they treat people in general.Life Time Fitness, this is no way to run a business or treat human beings. Customers deserve fairness, respect, and dignitynot to be harassed, embarrassed, or publicly ************* anyone considering a membership here, be aware of how poorly they handle their customers and concerns. No one should be treated like this when seeking answers or solutions.

We are not happy at lifetime fitness. No customer service.and no professional. We will cancel you moving somewhere else.

************-They are clean and have nice amenities, but they are racist, and it's a boys club. The men can take pictures and will follow the women around making them feel uncomfortable. You can tell people, but it happens so much. What can they really do? You cant tell a man to stop following you, even to your car or that he is making you uncomfortable, because as a women, you are wrong and suppose to deal with it in this type of environment. They can put their hands on the women without repercussions. You report it, theyll cancel your membership. As someone who tried to keep to herself just workout and mind my business they want to cancel my membership because I reported Assault. Which is absolutely fine. This place has disgusted me. I felt my time coming to an end. I could no longer have a good workout. From what I've heard, if you are black and you report any REAL issues they will cancel your membership. Even when it comes to your kids. Thats why you barely see us there, or not for long. Its not safe. The last Gm was trying to make women preform sexual acts, and instead of firing him, they just moved him. The women had to get a new job for her safety. Which upset alot of white women.They don't care. It's a boys club. I started going here because I thought it would be safer, it is, for creepy men and husbands that hate their wives, not women who actually want to workout in a safe environment. Its not safe. I haven't met one young black women there that said they were comfortable. The older black people pretty much fought to be there and bite their tongues, but they knowww it's racist. They even silently segregate the hot tubs. I was told multiple times I was in the "whites" hot tubs. I operate in love, so my time in this dark space has come to an end, but ****** were learned. I have met some nice individuals, but everything happens for a reason. All the stories make sense. Don't let those people disrespect or lie on you because they will most definitely try it.

So, what is the demographic? We pay over $200 dollars for the membership, and we are not welcome at the ******** location because of the demographic! How do you get a membership but can't go work out at any location? So, since we belong to a lower rate club then, we are not welcome at this location? You want us to pay additional $200 plus just to work out there. Even when we were told we could go to any location. This is very disappointing.

I am certainly happy that we have a new Life Time Gym in ****** VA, however, the management has been unresponsive to some suggestions about improving lap swimming. The swim lanes are too narrow for athletic swimmers. We are unable to do breast stroke or butterfly without hitting the lane lines and especially without hitting a second swimmer in the lane. Please provide a lane that is wider for these kinds of swims.Secondly, I have left two valuable pieces of clothing at the gym and they NEVER turn up in their lost and found. One staff told me they keep them for 2 weeks then donate them and another manager said they throw most of it away. What is going on here? It is irresponsible both for ME to leave my things but ALSO for Life Time to not keep track of lost and found with a sound policy. If there is a name on an item then it would not be difficult for a staff person to look that person up in the database and contact them. This is so disappointing that I have reduced the amount of visits I have at the gym!

I paid an elite membership through Aaptiv for the sole purpose of using it at Lifetime ******************, ** since they're part of the Aaptiv program. The same day I paid I was told by Lifetime staff l would need to be placed on a wait list. Not sure when or if I will hear back. They should not be part of the Aaptiv membership program if they can just decide not to honor a paid membership. Their business model is of FOMO and exclusivity. Theyre definitely not at capacity and telling customers, who have paid, that they need to wait to use their membership, regardless if third party or not, is weird and unacceptable.

Had an appointment for full highlights with ***** and it was a terrible experience. If I were able to leave a 0 star review I would. I showed her a picture of what i wanted and my hair doesnt look like anything near that. At the end, I went back three times for her to fix it just for her to make it even worse. I believe box dye would look better than getting it done here. Doesnt seem interested in her work or her customers experience. Would not recommend this place at all.

I would never support a gym that tries to fake credentials and mock people who require 7 years to achieve a doctorate degree. Lifetime fitness has a T-shirt for their personal trainers with *** in big letters, tiny letters under say dynamic personal trainer. It is illegal in most states to claim to provide physical therapy without a license, however the *** acronym is not so protectedjust rude and misleading.