Reviews
7 Customer Reviews
Review from Bob K
1 star09/07/2024
Dropped off and paid for 16 beaver pelts on 4/22/22. Was given a completion date of 8-12 months approximate. Between 9 emails and phone calls telling us they were running behind, your batch is in tanning, disgruntled employees, theyll be in your mailbox.we are sure they are gone. We want our money back now! Too many lies after 2 years and 5 months. *** KReview from Josh M
1 star04/10/2024
2 1/2 years to get my hides back. I sent in two beaver, one otter, and an adult deer hide with a really cool white spot on its ****. Hides were pretty cut up but repaired. The deer hide came back a shredded fawn somehow. Never again will I use **************.
USA Foxx & Furs, Inc. Response
04/17/2024
******** would like to look into this issue. This customer name *************************** with a zip code of ***** or an email of *********************** does not exist under our database to look up. Please provide order number or invoice number so we can look into this matter. Thank you.Review from Paul G
1 star02/14/2024
They were great to work with at first. ordered a fur vest for my wife. A guy named **** was very accommodating. The vest did not fit but he told me to send it back and they would exchange it. I was told a couple weeks. Well, every time I called I got the same "couple more weeks answer". Now, I am not even getting anyone to answer the phone. I called someone in the neighborhood where the store is and was told the owners vehicle is at the shop. I have a bad feeling about this.USA Foxx & Furs, Inc. Response
04/17/2024
Customer bought and then returned an in stock vest to be exchanged for a new customer manufactured vest. The invoice custom retail vest order was given an approximate completion of two months. Customer filed complaint two months in after he assumed we went out of business after not being able to reach us. We emailed him the same day he filed this complaint assuring him that the vest was nearing completion. The vest was ready to ship about a week and a half later. Customer charged back the payment before vest was shipped after speaking with us and getting and updated eta. Once we received the new payment the completed vest shipped roughly a week later.Review from Patrick R
1 star01/06/2024
I am digusted with USA Foxx &furs as I sent them beaver and fox hides for tanning in 2020 and 2021 and still have not received them. I have made over a dozen calls to **** the co- owner and he continues to lie and states the exact same thing everytime that they are not done and promises me when they will be done and they never are. This company is a disgrace and something needs to be done to stop their corruption.USA Foxx & Furs, Inc. Response
04/17/2024
******** has reached out this this customer and are awaiting his response.Review from Brandon M
1 star06/13/2023
I'll be filing a complaint with whoever I can for this rip off. I paid for my order in full in February of 2022 and have not been able to speak with anyone about the state of my furs. Money *** furs gone!!! I'm furious. No answers to email or phone calls for months.USA Foxx & Furs, Inc. Response
04/17/2024
This order has been completed and shipped to the customer.Review from Patrick S.
1 star11/27/2022
They have had my deer hide for over 4 years and keep giving me excuses. It was a really nice valuable hide that Ill probably never see again. I think they sent it to someone else or ruined it. Dont ever do business with these guys absolutely terrible customer service and they just lie.They wont do anything to make it right. They wont even contact me back when they say they are going to.Every time I call I get a whole bunch of lines and they assure me it will only be a few more weeks. Used to be they were behind, then they lost my hide, then they found it, then theyre behind. Terrible company! I was told I would have my hide within 6 months when I shipped it to them!They stole my hide. They could resolve this by sending me a hide free of charge or sending me mine back. But they cant because they stole it.I have communicated with the owner and he just lies.USA Foxx & Furs, Inc. Response
04/17/2024
This order has been completed and shipped to the customer.Review from ed s
5 stars07/14/2022
I have done business with USA Foxx & Furs for years, but this time I have been waiting for my tanned pelts for 18 Months. They keep telling me just a few months more. I still do not have them back. I will never do business with them again. ********USA Foxx & Furs, Inc. Response
07/15/2022
Dear Ed,We appreciate your business. The past two years we have faced some very difficult challenges that has resulted in longer turnaround times. We are working to get orders completed as quickly as possible given these challenging circumstances. We will contact you as soon as your order is ready to ship.
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