Reviews

Audibel app. is very problematic, with my phone. Bought a new phone, still having problems with my hearing aids working with my hearing aids. I have to uninstall weekly and reinstall. The audibel app stinks

Hello - We are sorry to hear about your experience with the My Audibel App. Please contact our Corporate Support Team at ************** and please ask for a manager. We also can be reached on our website by following link: ******************************************************************************************** We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

I have owned the Genesis AI 24 for about 1 and 1/2 years. I have discovered that they are the worst hearing aids I have ever owned. When I got them they were touted as the best on the market but I have regretted buying them and tell all my friends not to buy Starkey hearing aids. The sound is muffled and at periodic times it seems to wake up and becomes clear but that only last for maybe 30 seconds or so. I have tied all settings in the edge mode+ in the app but no matter what I have tried with edge mode+, there is absolutely no sound difference made in the hearing aid. I believe this is all just marketing hype. Also, the ability to create my own sound profile in the app is ridiculous because the program doesn’t allow me to set that as the default sound setting. Everyday the sound keeps getting reset back to the old setting and I have to manually go back and change it to the profile I created. Another thing is that the bluetooth sound craps out all the time. I like to walk and listen to music. I have my iPhone in my back pocket when I walk and I try to listen to music through bluetooth to my hearing aids but it is a total mess. It keeps crapping out and trying to use the hearing aids in this manner is a complete waste of time and effort. Also, I have the tv streaming device from strarkey. I try to have the tv stream to my hearing aid. It works okay. However, I like to use my phone a lot while I watch tv to research stuff about the show I am watching or the actors or other things. The problem is when I do this the tv streaming turns off after a few seconds after I pull-up the safari browser on my phone. The only way the tv streaming works is that once it starts I cannot use my phone at all. This is just also a total waste. Also, the sound is not clear at all from the hearing aids. My wife sits in a chair about 3 feet from me and talks to me and I can’t understand anything she says.

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We also can be reached on our website by following link: ******************************************************************************************** We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

I bought a pair of the evolv AI 1600 ITC hearing aids that were supposed to be compatible with my phone. The Bluetooth rarely works and usually in just one ear for a little while. Their Thrive app keeps disconnecting the hearing aids. This is the 3rd set of hearing aids I have had and the first from Starkey. I will never buy or recommend their product to anyone.

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at 1-866-637-9243 and please ask for a manager. We also can be reached on our website by following link: https://www.starkey.com/contact-starkey-hearing We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

STARKEY GENESIS AI RIC RT O k, here's a new one. My right starkey does not always connect to my phone. I was told if I got anywhere there was apple products could cause a problem. I was told whenever I had a problem with the hearing. Aid to toggle my bluetooth off and on three times. This doesn't sound like a product that's ready for release. My right Starkey does not always charge. My audiologist contacted Starkey about this problem and never heard back from them. The charger also has only one strip of LEDs, so you don't know if both hearing AIDS are charging. They used to have two strips of LEDs, but they did away with that. The hearing AIDS have to get put into the charger one at a time. You have to wait for one LED to light and another LED to light for the other hearing aid. If only one hearing aid connects the strip of charging lights starts to work but you never know the other hearing aid is not charging. The starkey self check app does not always diagnose clogged wax shields. Starkey customer service says my Android. S-20 FE has problems with their hearing aids and their app. The problem is this phone is on the website is compatible. When I talk to Starkey they tell me The problem is android and apple works fine. In my experience I highly recommend you don't purchase Starkey products. I have to say they have a good Advertising agency by the time you're done reading about these. They're better than the invention of the flush toilet. I hate to rant, but if these things are the best, we've all got a problem. I'm going to rate these as a five out of ten.

Hello - Our SoundGear Team did reach out for a resolution.

I also own Starky hearing aids I’m not happy with them. They have been sent back 3-times. Currently my R-hearing aid has a small perforation and only keeps charging for 2-hours. The charger is off only one side is charging. The L-ear only charges at 70% and last about 5-hours. I work. I purchased too of the line hearing aids Starky hearing aids. Currently my Audioligist wants to start charging me. These are under warranty and never worked correctly. They do not fit me correctly. I can’t wear head phones over them as they keep changing signals. FYI: I am not new to hearing aids or hearing aid technology. This is just one big blooper. I could not contact Starky directly to let them know my poor experience with this Hearing aid. My audiologist, who I really like is no longer with the company I’ve purchased the Starkey hearing aids from. So I saw somebody else in the office and during that time they repaired my hearing aids and she took off for three months, and I couldn’t go in to get my Starky repaired again. On top of that they change the name of the company that I originally bought my hearing aids from. So it’s a combination of poor inadequately made product and improper treatment to your patron Now I’m looking to purchase new hearing aids. And I’m very disappointed because I paid a huge amount of out-of-pocket expense on these hearing aids over $3000. I feel as a consumer abused. I feel as a consumer, your product is insufficiently made. I feel as a consumer that the public has a right to know that you are not making a quality product and that your public who have experienced us are going to express it because they can’t reach you they can’t speak to you and you can’t resolve the problem because you hide

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We also can be reached on our website by following link: ******************************************************************************************** We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

I have the Starkey Livio hearing aids. I purchased them through an audiologist/Dr. Office. They worked just great at first, but in less than a year the batteries would not hold a charge for longer than seven hours. The more time that passed the more they would not hold a charge. My audiologist sent them back and I received a new pair which again worked great at first. Just like the 1st pair, the battery is declining and will not hold a charge for long. The right ear hearing aid is even worse. I called The audiologist, but now it's 2 years and my warranty is gone so I am left with very little hearing time and no help. I am also blind and on SSA disability and needed these aids to last the 5 years I was told! I need to hear, and you have left me in a terrible situation. Please Help me!

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

Hello - We consulted with the Audiologist and the Consumer and came to resolution that satisfied the Consumers needs for better hearing. Thank you.

I am so thankful that you reached out to me and my doctor's ******* and that you have helped me. Starkey has agreed to replace my batteries at no cost to me, and has given me some helpful tips to make them last as long as possible. I am more than satisfied, and feel confident to purchase from Starkey again. Thank you so much.