Reviews

Very poor experience, will not be going back. Random hidden charges for everything. Big waste of money - do not recommend for anyone. Complete scam.

************************* signed the Monthly Membership terms and agreements form. This exact form is sent via email supplied by guest, upon them signing and electronically agreeing to all terms and policies. The document was electronically signed and accepted on January 29, 2023. There are no hidden charges as the signed Monthly membership agreement states above electronic required acceptance signature that, I understand that I am in full control of my payment. If at any time I decide to discontinue this form of payment, I will simply submit an online cancellation request form at totallytanspa.com by the 20th of the month prior to my billing due date, which is the 1st for all club members. ***** submitted a request to cancel on February 26, 2023, after the 20th of the month prior to billing due date and was notified of such and availability to membership until March 31, 2023. On March 3, 2023, a cancellation confirmation email was sent to the guest stating the above facts, usage until March 31. Charges are as follows. January 29, 2023, ************************* joins ************ Monthly Membership, pays required enrollment fee of $29 and the first months dues of $49.95 + tax. Then as stated on signed membership agreement on February 1, 2023, a prorated amount of $4.83 + tax was paid, and over $150 worth of services were utilized by guest. March 1, 2023, guest is drafted ************ membership dues of $49.95 + tax, and as stated in Section K. of signed agreement, $25 Annual Facility Fee will be charged on the second auto-draft & then annually, same month of sign up. The guest is currently using ************ Membership and will have access to services until March 31, 2023, as stated in the Cancellation confirmation email.

Poor customer service, I will never go back. Details of the membership were not fully explained to me when I signed up, but I was told a copy would be emailed to me. When I tried to cancel the membership, which was 1 day after I saw that I was charged for the new month, but I had only had the monthly membership less than 3wks-they refused to do so and were not willing to work with me at all. They told me I was in the wrong because all of this was in the membership contract sent to me. After 15 minutes of discussing it, I asked them to resend it to me and it turned out they didn't have an email on file for me so no form was ever sent. They still refused to admit to being in the wrong, they never apologized and refused to refund me. 2 weeks later, still no form. I had to call back and the customer agent inputted the wrong email.I can see why their rating on BBB is so low and honestly, they don't care. Bad customer service = no customers.

June 9, 2022, *************** completed the Monthly Membership agreement to customize their needs to meet their unique usage. The client selected the ************** Membership, $69.95 + tax, to be billed once a month on the first. The amount of $51.30 + tax processed on July 1, 2022, is the pro-rated payment for the second month of the membership. Emails are provided by client, once a valid email was submitted a copy of the Monthly Membership agreement was sent to client. All membership information on how to Freeze or Cancel membership requests available on the companys website or ***** Services. Signed Monthly Membership agreements can also be requested at any time with valid email. Memberships can be changed and modified online but must be submitted before the 20th of the month before next billing cycle. Clients Membership cancellation was processed July 6, 2022, a cancellation confirmation email sent, and the client still has complete access to the membership until July 31, 2022. Client was able to use $140 worth of services the month of June 2022, if the same 3 sessions are used this month at minimum, it would be another $140 worth of services for only $51.30 + tax. All clients who sign the Monthly Membership agreement abide by these policies found on Membership agreement and on ***************************** website. There will be no further charges for this membership.

I did not get a copy of the contractual agreement until 7/20/2022 and I was not made aware of the cancellation policy or understood the billing process until 7/06/2022 when I called ***************** When I signed up, the employee said a copy of the contract would be emailed to me and said I was all set. I did not know that the company did not have an email on file. I do not blame the employee that signed me up for not explaining the membership clearly, she's a kid. Also, the contract sent to me has old information so my home location and address hasn't been updated in their system since 2010. My complaint is that the company has poor customer service, told me I was at fault b/c I agreed to the contract and had all of the information regarding it and how to cancel my membership, b/c a copy had been emailed to me. However, that was not the case, b/c there was no email on file so I didn't get a copy of it until 7/20/2022.

All membership information is available to all clients on ****************************** website 24/7, along with ***** services available Monday - Thursday 9am - 6pm and Friday 9am - 4pm, as well as submitting a "Contact us" to request the copy of the membership form or any questions about the membership when it was not received. We do appreciate when clients notify the company of changes to their personal information so their profile may be kept up to date. No blame was placed on the client, just the facts of the membership and the availability to have any and all questions answered via website, phone or to be notified agreement wasn't received. All clients who have a membership follow the same policies and procedures. The clients package is still active and able to be utilized until 7/31/2022. After the 31st there will no further charges or access to the membership according to the Monthly membership agreement.