Reviews

In March of 2024, I purchased a preowned 2023 Jeep Wrangler with 2952 miles (less than 3,000). The vehicle has had the check engine light on for the majority of ownership with a little over 6,000 miles on it. It was due to go into the shop for the third time since owning it in March, but began to lunge forward and had to driven back to our home to await a tow. Aside from it lunging forward and not driving correctly, it no longer will hold an electric charge and currently will not start at all. Each time the check engine light comes on, I have called Morries and shared with them the problems I am having with the vehicle. To which I have been told to take it to my dearest dealer as it is under warranty. Well now I can't even drive it to the nearest dealership because it will not start. I spoke with FCA (Fiat Chrysler Automotives) and learned that this vehicle has had two new engines placed in it with the original owner, between October 2023-December 2024. The original owner purchased the vehicle from Morries on May 19, 2023. Morries was fully aware of the engine problems with the original owner and did a vehicle buy back from the original owner. This vehicle is a down right lemon and was misrepresented to us in the buying process. The dealership was and is fully aware of it's engine problems when they sold the vehicle to us, telling us "it's a great car with no issues". Additionally, I have all service records during the original owner of the vehicle and Morries service rep shared with me that the vehicle had at least one new engine. We traded in a vehicle and paid cash for this vehicle. We are out almost $48K total. Morries buy back is of course thousands less than we paid. They have refused to give me a full refund (minus miles we drove) back on this vehicle. This dealership operates on deceptive practices and I would not recommend it to anyone.

******'s is the perfect example of why people often distrust dealership service departments. I brought my car in for a transmission repair under warranty and was told that the issue with hard shifting was due to faulty valves. After the repair, not only did the problem persist, but they also managed to break the oil filter adapter during the process. To make matters worse, they forgot to secure the intake valve mounts. When I took the car back, they refused to take responsibility for the poor workmanship and instead charged both my warranty company and me for the corrections. Now, I've discovered that they installed the oil pressure sensor incorrectly, which adds to the list of things they've damaged while attempting to fix the original problem.Someone suggested I give ******'s another chance to correct their mistakes, but there's no way I'm going back to a place that exhibits such careless incompetence and lacks accountability. I'd rather take my car to a reputable shop where I know the work will be done right. I can't afford to deal with ******'s disregard for quality and responsibility any longer.

Purchased a Ram pick up 3 months ago. Had a letter from my bank stating they were my financing my loan. When papers were ready Liz put a bank I had never heard of as financial institution. She had to resend the paper to my bank. The paper work is then signed. She then sends my paperwork for title to state. A month later, SURPRISE!!! THE LEIN ON THE TITLE IS IN THE BANK I HAVE NEVER HEARD OF THAT WAS SUPPOSE TO BE CORRECTED!!!! Her reply, she will contact the other bank get the lien release and get it corrected. Two months later it has still not been done. My bank has repeatedly tried to reach her by email and phone. No response. My bank has contacted other individuals at Morries. STILL NOTHING!! Other bank has not even been contacted.