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          Business Profile

          Moving Companies

          Kato Moving & Storage

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Moving Companies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We hired Mankato Mayflower Movers for our move from ********* ** to *******. This is not against the actual movers that loaded and unloaded the furniture but against the listing rep that kept repeatedly running my debit card over and over again. I had specifically told her that this card which was mine was linked to my daughter's account because I had a higher withdrawal limit and told her specifically which days will work. Because of the constant running the card and we had it almost paid off but $755 and some cents, there was no money left in my daughter's account for the essentials in our new home. I am my daughter's SS payee and there are times that they require me to report for bank account balances, etc. We were supposed to receive the furniture on May 1 but did not receive it until May 5th with the mixup of the constant running of my card. Then she wanted me to use my card again to finish paying the service. It would have been less if they delivered everything as scheduled on the first, she could have called me and we could have discussed payment arrangements. I am also on SSD and have a fixed income. We got our stuff 4 days later but where there should have been money in my daughter's account there was none. Basically asking that the company eat the balance and call it paid in full for the inconvenience. We paid a little over $2000 in payments

            Business response

            05/15/2024

            We apologize for the inconvenience caused by this incident.According to our contract for interstate moves, full payment is required before delivery. For credit card transactions, payments are processed at the corporate level, which was the case here. We regret any confusion this may have caused.Despite this, the shipment was delivered within the agreed timeframe. We apologize for any challenges this may have presented.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 134

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          417 Poplar St

          Mankato, MN 56001-2323

          Visit Website
          (800) 228-8583

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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