We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Siding Contractors

          SMA Exteriors & Restoration, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Siding Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I currently have several (at least 2) windows that do not close unless they are pushed from the outside. I also have not received any warranty information after requesting it after several attempts. All I want are functioning windows...this has been incredibly frustrating!Full details below:Bought 6/8/21- 12 to 14 weeks Week of 9/27 - *************** arriving 10/14, install 10/25 Email to **** - week of 10/25, respond with timeline issues will call me (nothing)Email to ****- week of 12/6 (no response)Phoned *************** in next week **** to pick up stain **** picked up stain 12/15, said he would call next week (nothing)1/10/22 - ******************* backorder, TBD 3/17 - windows are in, scheduled install 3/25- ************* installed, basement window 1/2 inch open (will not close) follow up to schedule technician 3/28 - phoned ****** will get **** from SME to come out & take a look, will call back with time. **** came out after 3. Needs a part but he explained & helped me duct tape it so no rain/ice would get in. ****** will call for manufacture warranty work. Within an hour email received from Hayfield for warranty request.4/1 - ******** sent part, **** installed 4/11 - Paid **** remainder, no discounts. Was told ?? would send me warranty information. Never received .6/13 - spoke with ************* email about gap above 3 panel window. Mentioned some windows dont close on first try. Told to call if it gets worse.2/9/23: Left **** message about warranty - No response

            Business response

            05/04/2023

            I followed up with ***** (customer) in regards to her complaint.  It appears that the warranty claim (2 windows not closing properly) with the manufacturer is still not resolved.  I let her know that I would prioritize this and  work with manufacturer to get resolution ASAP.  I advised customer that the window warranty info is available online and also provided her my direct phone #.  

            Customer response

            05/12/2023

             I am rejecting this response because:
            While I accept and acknowledge that the company has responded to my request and filed the warranty claim with the manufacturer for resolution, I would like to keep the matter open for an additional period until it can be confirmed that the issue is resolved.
            At this point we don't know if it is a issue with the manufacturer or an installation issue.  If it is the later, further action may need to be taken by SMA Exteriors. 


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 30

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          19340 Linden Dr

          Maple Grove, MN 55369-9200

          Visit Website
          (763) 315-8900

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.