Reviews

What used to be a box of at least 250 checks is now 80 checks and costs $21.00 through my bank. The last time I ordered it was a box of 250 for $14.95 - that is from $0.06 / check to $0.26 / check in 5 years which is equivalent to 433% increase in cost which well beyond the inflation we have experienced for all other products since COVID pandemic. SHAME ON YOU, DELUXE CORPORATION. I will be using a different company from here on out. CORPORATE GREED EXTRAORDINARE!

Deluxe Checks is headed for a MAJOR lawsuit!!! My original order was cancelled. I called to replace my order. Deluxe Checks shipped my checks to my old address from 10 years ago (last time I ordered checks)! I now have to CLOSE my current checking account and open a new one, recreate/update all accounts that I use for payment from my checking account and go through the stress of all of this because of an incompetent customer service representative at Deluxe Checks!!!! The customer service number is USELESS!!!! I need to be contacted IMMEDIATELY as well as compensated.

I spoke with THREE incompetent representatives in placing a simple personal check order. The first representative was unable to spell my street name correctly, the second was not able to correct the mistake, the third corrected the misspelling of the street name but for some reason changed the spelling of my last name, thus making it incorrect on the checks. They sent both sets of incorrect checks to me, even though they said they cancelled the order for the first set of checks. I now have two orders of checks in which neither one is correct. This whole debacle took over an hour on the phone. I will NEVER use this company again. I wish you better luck than I had should you choose to use Deluxe.

The absolute WORSE customer service; horrible company, and non-existent management. We had an issue with their system not sending the code for log in for over a year. Which resulted in us having checks paid out by shipsurance that we had no access to cash. We have literally all proof this issue is in their end, as it’s literally a code not being sent. Super simple, but of course this company has literally sent the same email for a year saying they don’t see an issue. Why would we contact them if there were none?!!!!! They owe us thousands at this point and we’re suing the company!

See my post below from 1/31/2024. I called and called. Still didn't get my money back. I ordered checks through my new bank, M&T, which uses Deluxe. I spent over $150.00. The checks that Deluxe sent me had the incorrect account number on them; a typo. All of my January 2024 payments were rejected because of this; including my mortgage payment. I've had services in my home shut off because of this issue. It's a major inconvenience that I'm still dealing with. My bank switched to M&T and when I reordered checks, I was brought to the Deluxe website. I was issued a new routing number and what I thought, was a new account number. Then M&T explained to me that the account number hadn't changed, only the routing number had changed. It was Deluxe that made the error by putting the incorrect account number on the checks I ordered. Please give me my money back for the checks (which are useless to me). I can see by the monthly reviews below that customer satisfaction isn't really a priority at Deluxe. Thanks for your time. J. ********** Deluxe Corporation Response 02/05/2024 Thank you for contacting Deluxe. We are sorry to hear there was a problem with your order. We have a 100% satisfaction guarantee and will replace or refund an order. Please contact our customer service department at ************ for assistance.