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          Business Profile

          Credit Cards and Plans

          Target Card

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Credit Cards and Plans.

          Complaints

          Additional Complaint Information

          Customer Complaint:
          It has been the BBB's experience that the company has responded promptly and given appropriate consideration to all complaints presented by the BBB.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            After waiting almost a month following the expiration of my Target Red Card, I received my replacement Circle Card. I called Target to activate the card and the Target employee declared the card to be "activated" It was not. On October 16, 2024, I attempted to access the account and the system did not recognize my card number. I spoke to another Target employee who, once again, declared the card to be "activated". And again it was not. So I spoke to yet another Target employee who told me that the new card I received which allegedly was "activated" twice by Target was, in actuality, the "old card" - it was not. I was then advised that the real new card was issued on October 10, 2024 and will not be received until near end of month. Quite frankly, there is not much credibility with Target's performance to date. The card offers purchase discounts that I am missing. Any influence the BBB can assert to settle this matter would be appreciated.

            Business response

            10/22/2024

            BBB NOTE: Consumer contacted BBB 10-22-24, saying issue has been resolved.

          • Initial Complaint

            09/16/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have a Target credit card. Their website has had consistent issues making it impossible for me to pay my bill. On several occasions their system would state my password was not correct, even after I updated the password. It would then lock me out of the system for several days before allowing me to reset the password. On one occasion I had to wait on hold for over an hour for a representative to manually unlock the account which took them a while to do because they too were having a problem with their system. On September 12, 2024 I again encountered a problem with the system. I could not access my account via my phone or my laptop. I attempted on Sept 12 and 13 and 14 to pay and was completely locked out and not permitted to reset my password. On the 15th, the system finally unlocked allowed me to reset my password and make a payment. However I was given a $50 late fee.I called Target two times the first I spoke with a supervisor named ***** who did not initially identify themselves of what their name was and their title refused to give me their Employee Identification Number. The second representative ***** (ID #*****. Both representatives told me it does not matter that I could not get into their system. I would have to pay the late fee because they reimbursed me twice in the last year for the same reason. I reminded them that the fee was reimbursed because the problem was that their system would not let me pay my bill. Both said they could nothing further for me and would send me to a supervisor who managed these issues.I am beyond enraged and at this point believe Target may be doing fraudulent things with their system to make it so that card holders are not able to pay their bill electronically and incur high fees.The resolution I would like is the fee removed from my account and someone to fix the system so I don't have this issue in the future.

            Business response

            09/30/2024

            Response attached. 

          • Initial Complaint

            03/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Company recently sent me red card after I requested over a year ago went to register it and its still not enabling me to do so. Evidently an old card that was lost was used once and this was long since remedied over 2 years ago not sure why this is still an issue Register card remove whatever restriction you have in place as this was said to have been done sometime ago

            Business response

            04/07/2023

            Response Attached

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the ***** unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. Target ************

            Business response

            04/07/2023

            Response attached. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 63

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 1581

          Minneapolis, MN 55440-1581

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          Customer Complaints Summary

          854 total complaints in the last 3 years.

          290 complaints closed in the last 12 months.

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