Reviews

Professionally non-functional energy company. If there were any other options in the area, I would switch. In Minnesota, Centerpoint seems chronically understaffed. They struggle to perform basic service requests, making billing errors frequently. This has been my personal experience as well as a general experience for my network.

Left my 91-Year-old without heat and its 17 degrees 91 year old mother called service plus to have her furnace looked at because it was blowing slightly warm/cold air. The technician came out -blower was bad and needed replacement. They disconnected the heat she had and left her with a small space heater. Her house was 48-52 degrees at this time. 24 hours later no scheduled time to replace. They use this time to " buy time" so they can take longer to fix things according to a past technician. Part arrives and she has to wait 24 hours to have someone come out. It's now 45 degrees and remember she and older ill woman. I called CenterPoint spoke with ***** he said there is nothing he can do, and we have to wait. I asked repeatedly to call an emergency. I called again was transferred to a supervisor after 37 minutes of asking for one. His name was *****, he said I will get ahold of dispatch and call me back in 30 minutes. HE NEVER CALLED BACK AND LEFT BECAUSE HIS WORK SHIFT WAS OVER--- Yes just left it I called a few hours later and spoke with ******- who was no help and wouldn't help me get this appointment moved up. I couldn't speak to anyone but her, Kids noises in the background and a bad attitude is all she provided. ****** told me *****( supervisor) would call me, and the Tech would be out between 1200 pm - 8:00 am - WE NEVER HEARD FROM ***** AND NOW ONE HAS SHOWED UP. Called again in the morning after waiting all night for Tech spoke with ***** this morning- he checked on the time the Tech coming out. He said between 8 am and 11 am today and said ***** would call me back. STILL NO SHOW AND NO CALL FROM *****  Center point this is a direct threat- if this 91 year old women gets sick/ or has issues from illness because of no heat for days and she is cold- WE WILL BE SUING! YOU ARE A COMPLETE JOKE WHEN IT COMES TO CUSTOMER SERVICE. ***** YOU NEED TO BE FIRED!

Had service appointment on furnace 9/23/24 in which a part needed to be ordered. Called back on 9/29 as part had arrived. Appointment was scheduled for same day. Received call in the afternoon (after taking day off of work), indicating the appointment was entered wrong and required expert technician so appointment would need to be rescheduled for today 9/30/24. Received follow-up call 15 minutes later confirming technicians would be arriving early around 8:30am. As 8:30 came/passed today without anyone showing up, I called back and was told the technicians would be arriving by 12:00pm. At 12:25, with still no one showing up, my husband received a text stating the appointment was cancelled! I called back and was told the prior rep put in the appointment wrong (I spoke with 4 reps) and the appointment was reclassified and rescheduled for tomorrow. This all occurred without anyone contacting me! I have already taken two days off of work and been held hostage to a timeline given by CenterPoint Home Service. Having spoken to 4 representatives (all re-confirmed the needs of my appointment) to have me wait and then cancel the appointment is unprofessional! I can’t continue to take days off of work and sit around hoping the team gets their act together! It is only 12:30 so no excuse I should be delayed another day and have to take a 3rd day off of work! I have been patient…but now I am irate! As I spoke to the rep, I said this is unacceptable and need a supervisor to call me and someone needs to come today. The rep was unapologetic and stated she would request someone get back to me but if not I will just have to wait until tomorrow. Not acceptable at all!!! I know things happen but if 4 reps and the technicians can’t do their job to ensure their customers are not impacted, then some major changes need to occur on the team. I will be sharing my dissatisfaction with everyone on the lack of “quality” service given to valued customers.

Center Point Service Plus is TERRIBLE! Every time I schedule service, they cancel, push back or just don't show up! To schedule tune ups, you have to schedule 5 months out. If I could rate them lower I would. I finally have a manager's number to call direct as this is an EVERY TIME occurrence. They charge so much and still cannot get it right. Someone needs to address this issue at the company once and for all. They cannot keep treating their customers this way. It's a Monopoly and they take advantage of their customers. Another wasted vacation day to wait at home for them not to show up when they are supposed to. SOMEONE at Center Point needs to address this issue.

I seldom write reviews but this time I feel I have to say something to let people know about their service. I purchased CenterPoint Energy Home Service Plus, the program turns out to be a joke. My water heater stopped working and it remains nonfunctional since my initial call for service, it has been 3 weeks so far. I still don't have hot water at home. First of all, some technicians are not experienced. The first group of technicians diagnosed it as a failed electrodes and control board. It took 3 days for the ordered parts to arrive and the control board was sent as a wrong model, then a new control board was ordered it took another 4 days to arrive. When the second group of technicians installed the new electrodes and the correct control board, the water heater continued not working. New diagnosis was made as failed ignition at this point and the part again being ordered. As you can imagine it took another 3 days for the part to arrive. Obviously, incorrect diagnosis of the problem slowed the process down. Secondly, it's very hard to get an appointment, and even if you get one, it will mostly be delayed. Moreover, they change the scheduled appointment without any notice. I have to call in several times to learn that the appointment has been rescheduled. I wasted my 3 PTO days and waited at home for nothing. I am very generous about my 2 out of 5 score because the average customer review rating is 1.41/5. I think customers should be very careful when enrolling in this program. I hope there are other competitive gas companies which can serve in my residential area.